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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our home care team in Sefton are a tight-knit group of care professionals, determined to make a difference in their local community. Each carer undergoes rigorous training, while our branch is monitored and regulated by the Care Quality Commission (CQC), and the ethos behind our home care service is to deliver industry-leading support with kindness and compassion at its forefront.

Covering Formby, Crosby, Litherland, Maghull, Lydiate and Hightown and the surrounding areas, our team are here to provide personalised home care to the Sefton community.

This branch covers where you need care:

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To learn more about how we can help call

01515151973 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in and visiting care in Sefton

Stretching from Bootle to the traditional seaside resort of Southport, Sefton’s 22-mile coastline boasts some of Merseyside’s best beaches and is also home to the nation’s number one home care services, Helping Hands.

Compassionate and dedicated, our team of carers can offer anything from 30-minute short visits per week, to regular overnight stays. From palliative care through to respite care, we’re here whenever you need us.

Meet the team

Nathan Duran

Meet Nathan Duran, our Area Care Manager, Sefton

My role is to create a vision which is based on the strategic plan for each branch which ensures there is a growth, development and quality driven culture across the area. Oversee the smooth, efficient and profitable day to day management of all branches and provide leadership, guidance and direction to Branch Managers and Branch staff. Identify any areas of opportunity to improve the development and profitability of the branches. Ensure “Best Practice” is shared throughout the area to improve and exceed overall effectiveness, performance and service standards. I joined Helping Hands for their foundation of kindness. I am very happy with the branches and the staff within them in North 2. We currently have a few vacancies within the region which will enable some new faces to join this ever-growing team. I love being active and take an interest in most sports. I love football and winter sports and love to play with my local football team.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care in Sefton to suit you

Working across the Sefton borough, the team of carers provide one-to-one support to enable you or your loved one to remain in the comfort of your own home. Whether you need a helping hand at breakfast or more complex and intensive support, which requires overnight stays, the Sefton team are on hand to help.

We’re proud to provide personalised care plans, built by and around you and your needs. You may love to cook, but struggle with mobility, or you may want a regular friendly face to chat to, whatever your requirements, the team will create a bespoke plan for you.

Care needs may arise for many reasons; for many it’s companionship and support for degenerative conditions such as dementia. Yet for others, it could be respite care due to your usual carer tending to a family emergency. Nonetheless, the Sefton team can help with the following:

  • Personal care – Support with dressing, showering, washing and continence care.
  • Medication – Gentle reminders to remember your medication or help with swallowing.
  • Routine calls – Morning and evening calls, ensuring you’re safe and able to get in and out of bed.
  • Mobility support – Help getting out and about or assistance with mobility aids.
  • Companionship – A regular friendly face calling in for a cup of tea and a chat.
  • Household duties – Cleaning, washing up, laundry and gardening.
  • Health and nutrition – Preparing food and making nutritious meals.

Home visits start form just 30-minutes per week to several daily calls, all arranged to fit in your and your loved one’s timetable and routine.

Live-in care across Sefton

As the going says, it does what it says on the tin. A live-in carer will live with you, in your home and support with round-the-clock care as and when you require it. All our carers draw on years of knowledge and have ample experience working with various conditions including motor neurone disease, cerebral palsy and dementia.

Moving out of your family home can be daunting and often causes excess anxiety, but with live-in care, you’ll remain at home whilst receiving high-quality, friendly care. Within our Sefton branch, there’s also support from experienced live-in care managers, here to support our live-in carers and customers. As well as offering more complex care at home for needs such as PEG feeding, catheters and stomas, live-in care can help with:

  • Recovering in comfortable surroundings after a hospital discharge
  • Getting out and about in the Sefton community
  • Remaining at home with a partner or loved one
  • Keeping your beloved pets at home with you
  • Receiving specialist care in your home to suit your requirements

Live-in care provides consistency of care day and night when you need it most, but that’s not all, live-in care offers you and your family peace of mind that you’re in the best possible hands.

Domiciliary care in Sefton

Also known as home care, domiciliary care lets you or your loved one be in full control of your care. Led by you, the Sefton team can provide intensive or lighter care to support your pre-existing routine.

You may need help getting to the shops or visiting friends at the local coffee shop, or even help with medication, either way, our professional care team can assist. One of the main benefits of domiciliary care is that it provides friends and families with the reassurance that their loved one is being fully supported.

Specialist Dementia care in Sefton

We’re proud to be one of the UK’s leading dementia care specialists. Offering extensive knowledge and expertise, our carers are fully-trained to support families and friends to support you throughout the difficult journey.

Maintaining routine is important, particularly with the added challenges that come with memory loss, confusion and mobility issues. Our carers will spend time getting to know you and your loved one, making sure they receive the very best care, regardless of whether their condition is early onset or more advanced.

Elderly care for you or your loved ones

Taking that first step in accepting care can be difficult, we understand. It may be that you simply need a reminder to take your medication, or someone to help cook your meals, whatever your needs, preserving your independence is our priority.

Elderly care can be interchangeable and increase in regularity and intensity, whenever required. Having an extra hand around the house can often take a huge weight off your and your family’s mind.


Respite care for short-term breaks

A great solution for when your regular caregivers needs a rest or you or your loved one needs intensive, short-term care after an illness or injury. Respite care keeps disruption to a minimum, from a few visits per week to having a carer live with you in your home, temporarily.

Our Sefton team can provide you with the short or longer term cover that you may need to ensure you have care in place for:

  • Hospital discharge – If you need care after a spell in hospital to get you back on your feet.
  • Emergencies – When your regular carer is unable to be there, perhaps due to a family emergency.
  • Short breaks – Allows time for your carer to convalesce whilst you are still cared for.
  • One-off occasions – When there are special events that you want to attend that requires some assistance – perhaps a wedding or milestone birthday celebration.

Fully-trained carers in Sefton

What makes our Sefton carers so special is that they sincerely care about each and every one of our customers, which they see as friends. They’re compassionate people who love to support those requiring a little help, no matter how intense or complex. Everyone involved at Helping Hands are very proud to work alongside this team of carers, they’re second-to-none.

Each of our carers complete an induction programme, covering an array of modules, including health and safety, safeguarding, manual handling, mobility support, medication and equality & diversity. Throughout their time at Helping Hands, carers receive regular training courses to further develop their skills and practice.

We carefully select our carers and ensure they all receive thorough background checks through the DBS. This service allows us to make safe recruitment decisions , ensuring your carer is who they truly say they are. Our expertise and experience in the industry means we’re able to find a carer that matches your needs, interests and personality.

We’re also the only home care provider to be endorsed by Skills for Care as a Centre of Excellence, and we’re proud to be a founding member of the United Kingdom Home Care Association. We’re regularly inspected by the Care Quality Commission, meaning our service is responsive, safe, effective and fully regulated.

Find out more about care in Sefton

If you’d like to chat to the Sefton team, please get in touch with us. We’re available to take your call seven days a week and are happy to meet you at a time and place which suits you and your family, whether it’s in Sefton Park or your local coffee shop.

Call us on 01515151973 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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