From humble beginnings in The Midlands back in 1989 to providing thousands of individuals who need extra support with care up and down the country, Helping Hands’ mission is to keep people safe and well at home. That sentiment is exactly the same at our brand-new branch in Aintree, where our friendly and fully-trained team of carers and management staff work tirelessly to care for as many people as they can in the Aintree area in a way that’s meaningful to them. But that doesn’t mean that our standards are anything less than those implemented by the Care Quality Commission (CQC) – the industry’s governing body for care. They are closely monitored for the safety, effectiveness and responsiveness of their care service, giving you and our loved ones that extra peace of mind that you’re in good hands.
Whether you need support little and often in the form of visiting care or require more in-depth assistance from a live-in carer – all of our care services aim to give you as much independence as possible where you feel at your best: your own home. We also take a holistic approach to your care, which means that we don’t just cover the practicalities but also take into account your mental health and emotional needs, too. So, whether you’re a massive Beatles fan and listen to their music near enough every day or you love spending time by the docks but need assistance to get there and back safely, we’ll make sure these needs are taken into account when building your support plan, so that you get the most out of your care.
"As Regional Care Director, I’m responsible for overseeing the quality of care delivered by our new branches, across both our hourly visiting care and live-in care teams. My aim is to deliver the highest standards of care through tailored, person-centred care plans that offer outcome-focused delivery through dedicated, expertly skilled care teams.
I learnt first-hand how important person-centred care is when my own father was diagnosed with lung cancer in 2014. Throughout his short fight with the disease, I was overawed and enormously grateful to the multidisciplinary teams who worked selflessly to make his last days as comfortable as they could be. This ignited in me just how important bespoke care is."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
With visiting home care from Helping Hands, you can rest assured that all of your daily needs can be accounted for by our friendly carers. You might only require help twice a week with the shopping or with the laundry, or you may need assistance at regular intervals throughout the day with taking medication, getting dressed in the morning and getting into bed in the evening. Whatever your requirements, our Aintree team will create a support plan as unique as you are. And if things change or you need additional support after an illness or injury, we can quite easily up your care hours and the amount of support you receive, meaning we’re flexible to your new and existing needs.
Visiting home care from our Aintree team can start from as little as 30-minute calls all the way up to visits that stretch over one or two hours. We can also assist you outside of your home, taking you to appointments, running errands or helping you to get round the supermarket safely. No job is too big for our Aintree team and we always encourage our customers to ask if they are unsure.
Live-in care has lots of benefits for our customers who live in and around Aintree and North Liverpool, including having your very own dedicated carer who can provide you with one-to-one care that you wouldn’t get anywhere else, especially in a care home. Having a live-in carer live with you in your home and provide your daily care needs means that they get to know you extremely well, including your likes, dislikes and personality. That way, they can build up a meaningful rapport with you that many of our live-in care customers describe as more of a friendship.
Not having to move from the comfort and stability of your own home into residential care is another benefit in itself. As well as being surrounded by familiar possessions, smells, routines and a loved one or pet, you won’t have the stress and upheaval of having to move to new accommodation, where you may only have one room to yourself, set meal and waking times and different carers each day. Live-in care gives you the freedom and flexibility to choose how you want to spend your day, from what time you get up in the morning to what you have for your meals and when.
Another way to describe visiting care, domiciliary care is a more traditional concept of home care support with a carer popping in throughout the week to check that you’re okay, make you some lunch and have a quick tidy round, whilst putting the kettle on and making time to have a cup of tea and a chat with you. Although we can help with keeping on top of the cleaning and housework for you, our Aintree carers are also there for companionship and to make sure that you’re not lonely or feeling slightly blue. It may just be that you like the company of someone popping in once a day if you live by yourself or far away from loved ones, or you may rely upon the assistance of someone accompanying you to appointments. Whatever your requirements or reasons, we’ll be there to listen and create a personalised approach to your care.
Receiving a dementia diagnosis for some can be a shock, but for others can be something that you were gearing up towards and expected to happen. Either way, it’s never an easy time for the person living with the condition and also their loved ones around them, but with specialist dementia care from our Aintree team, it’s something that we can help all of you deal with, as well as getting the right support for your loved one.
Our Aintree team have all been trained to support those living with dementia, covering topics such as challenging behaviour, memory loss, confusion and how the condition affects all five senses. Even though there are hundreds of different types of dementia – including Alzheimer’s, vascular dementia and Pick’s disease – our carers can support your loved one in a completely individual way that takes into account their specific symptoms and what they would like assistance with. That way, you can all rest assured that your loved one is in safe hands at home.
Getting older doesn’t mean that you have to stop doing everything you enjoy doing and completely change your life around. With little adjustments here and there and the support from our Aintree care team, you can still live life on your terms and the way you want to. You might be struggling with your mobility when you leave your home or you may have developed arthritis and need support with certain elements of personal care such as putting on socks and shoes. Whatever your requirements are, our Aintree team aren’t there to take over or do everything for you; there’ll be there to assist you and enable you, so that you still have full control and say over all aspects of your life, regardless of your age or ability.
Find out more about elderly care here.
Respite care can cover support for you or a loved one that you care for from a few days up to several weeks, giving you a well-earned rest whilst they still get the care they require to stay safely at home. We will meet with both of you beforehand so that we can replicate your existing care routines and transition care in a seamless way, leaving no stone unturned.
Our Aintree team can also provide respite care in emergency situations too – perhaps if your regular caregiver is unavailable, you’ve just been discharged from hospital or you’re recovering from an illness and need extra help for a short period of time.
All of our carers, including those at our Aintree branch, receive the most up-to-date and thorough training via our in-house training programme. Consisting of a mixture of theoretical and practical tasks, our carers are put through their paces either at the Aintree branch or at one of our regional centres across the country, where they learn about manual handling, personal care, medication, dementia, first aid and safeguarding, amongst many other modules.
As well as providing several character references, all of our new recruits are fully vetted via an enhanced Disclosure Barring Service (DBS) screening. We also regularly update our existing carers with refresher courses to ensure that their knowledge and practice is always in keeping with the latest industry guidelines.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
Next Big Thing Offices - 18 Clock Tower Park, Longmoor Ln, Liverpool Aintree L10 1LD Show on Map