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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 23 reviews


For over 30 years, Helping Hands has been providing person-centred care to people’s homes, with a dedication to compassion and adherence to the very highest standards. Our Liverpool branch is no different, with a team of carers committed to best practice and specialising in empathy. All of our staff undergo rigorous training and ongoing development while receiving regular monitoring and regulation via the Care Quality Commission (CQC).

Our Liverpool branch can provide you with a dedicated home care service in Anfield, Birkenhead, Everton, Bootle, Toxteth, Wavertree, Aigburth, and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01515151973 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Liverpool, 190 Allerton Road, Liverpool, L18 5HU (see on maps)

Live-in care and visiting home care in Liverpool

A maritime city in the North West of England, Liverpool boasts unrivalled musical heritage and famously warm welcomes. Whether you fancy going on a ferry ‘cross the Mersey, a tour of Anfield or a drink in The Cavern, the team at our Liverpool branch will be able to provide you with the level of care you need to maintain your presence in the local community.

With compassion and understanding at the heart of our service, each of our friendly and professional carers complete award-winning training, providing you with the best level of support. Whether you require support as little as 30 minutes per week, as often as daily visits, or even around the clock assistance from one of our live-in carers, our team can accommodate your needs with a flexible package tailored entirely to you.

Meet the team

Sue Edge

Meet Sue Edge, our Area Care Manager, Liverpool

I support the Wirral, Chester, Liverpool, Warrington, Nantwich, Macclesfield and Wilmslow branches. I have an extensive background in care and started my career as a carer around 20 years ago. I quickly progressed to a senior carer, a care coordinator, team leader and then registered branch manager. I followed a career in care after looking after my mum who had a brain hemorrhage and a stroke at 43. Care fitted in around my young family and I gained great job satisfaction knowing I had made a difference to somebody's day. As my family grew up, I was able to develop my skills and progress through the company. I joined Helping Hands in 2019 as the Registered Branch Manager at the Wirral branch and moved to my current role in January 2022. I enjoy spending time with my friends, walking the dog and watching my son play football - much to his embarrassment!
Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More
Michelle Burke

Michelle Burke

Head of Live-in Care, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Home care visits in Liverpool to suit you

For over 30 years, we’ve provided seamless support enabling each of our customers to remain in the comfort of their home, while still receiving high-quality bespoke care to suit their needs. You might just need a half an hour drop-in to help with dinner, or more complex support that involves overnight stays. Either way, our Liverpool team are happy to help.

Throughout our award-winning training programme, our carers gain the knowledge and experience to support you with several aspects of care. From housekeeping, medication administration, meal preparation and companionship to more intense support for progressive conditions such as Alzheimer’s – we are here for you.

We’re fully aware that each customer has unique requirements, that’s why we’re proud to provide personalised care plans that are built by you. Home care needs can arise for many reasons and can often be unexpected, so if you need last-minute care, it’s likely one of our trusted carers can help. After all, we’re here to bring peace of mind to you and your loved ones.

Live-in care to support you in Liverpool

Whether you live as a couple, on your own or with a beloved pet, round-the-clock support in your own home ensures your needs are contentedly catered for.

Our Liverpool team are dedicated and fully-trained to deal with various conditions and complex injuries, promising to deliver the right level of care you require. We’ll carefully select your private carer to match not only your needs, but your personality, interests and hobbies. Whether you enjoy watching the Reds at home or a stroll around the Albert Dock, we’ll find the right carer for you.

Live-in care enables you to remain in familiar and comfortable surroundings, whilst preserving your independence. With no visiting restrictions and no set meal times, your independence is a priority to us, giving you and your family peace of mind that you’re in safe hands.

What’s the difference between Helping Hands and a care agency in Liverpool?

Choosing care for yourself or a loved one can come at quite a distressing time where you may be having to arrange care quickly after being discharged from hospital or you have suddenly been taken ill. A fully managed home care provider like Helping Hands Liverpool will take all of the stress and anxiety out of this process for you by quickly finding out the type of support you need and arranging for a local care manager to meet with you in your home to begin creating your support plan. And our support doesn’t stop there. Once your carers are in place, you can trust in high quality care that will be provided for you, as all of our carers undergo a thorough in-house training programme to ensure they have the skills and knowledge to provide exceptional care.

The difference with a home care agency is that they will simply introduce you to a carer and then step back to allow you to manage the contract you have with them, their pay and paperwork and finding a replacement should they become unwell or want to take leave. Senior care agencies are also not regulated by the Care Quality Commission (CQC), the health care regulator that monitors care across England. Helping Hands Liverpool are fully regulated by the CQC and are regularly inspected to ensure they are providing a safe, responsive and effective service, leaving you in no doubt that you or a loved one is receiving the industry standard in care.

Private care in Liverpool

One of the main benefits of private care is that it gives you much more control over your care plan and allows you to make choices that are more suited to your personal preferences. At Helping Hands in Liverpool, we’re completely committed to ensuring all of our care is person-centred, so we’ll make sure your wishes are at the heart of your care provision. When you’re receiving care in your own home, we appreciate just how important it is that you feel part of the decision-making process and are able to personalise your care plan. From meal preferences to bedtimes and so much more, using a private care provider gives you complete flexibility over how you’d like things to be done and lets you enjoy all the things you’d normally do on a daily basis.

Domiciliary care in Liverpool

Remaining in control of your care is important, that’s why the Liverpool team can provide a personalised care plan, built by and around you.

Also known as care at home, domiciliary care gives you the freedom to choose when and what assistance you need. Whether you need a regular friendly face to call in 30 minutes per week or several overnight stays, our Liverpool team can arrange this for you.

From companionship and meal preparation to catheter and stoma management, all of our carers are fully-trained to help you with all aspects of care.

Specialised dementia support in Liverpool

As one of the UK’s leading dementia specialists, we understand that living with dementia can be unnerving and confusing for both you and your family. With the complexities of the condition, which can cause anxiety, our expert carers are on hand to support and advise you and your family while enabling you to remain comfortable.

Our carers can also provide guidance to you and your surrounding family, helping you to communicate with each other and spend quality time together.

Find out more about dementia home care in Liverpool here.

Elderly care to support your independence

Unfortunately, as we age we understand that although our daily tasks may seem more difficult than before, the desire to maintain independence and security doesn’t always change.

You might just need a gentle reminder to take your medication on time, or a helping hand getting out and about. Nonetheless, the team are available to support you, whenever needed.

Built by and around you, our tailored care plans are carefully coordinated to preserve your independence while your family have the comfort of knowing you’re in safe hands.

Respite care for your short-term needs

Your usual caregiver may need a break, or you might need short-term support after an illness or injury. No matter the reason, our respite care packages offer you the care you need, for however long you need it. With a seamless transition between carers whilst following your usual routine, we’ll ensure disruption is kept to a minimum.

Emergencies are unavoidable, we understand, but that doesn’t mean you should sacrifice the level of care you’re used to. The Liverpool team are able to arrange fast and reliable care in a short period of time, covering anything from helping you get back on your feet after a hospital admission to accompanying you on holiday for round-the-clock support.

Fully-trained carers in Liverpool

Throughout our award-winning training programme, each of our carers are trained in manual handling, health & safety, safeguarding, equality & diversity, medication support and many more. Alongside this, our fine-tuned recruitment process ensures all carers receive full background checks, such as DBS.

During their time at Helping Hands, we continually support our carers, providing ongoing training to ensure their skills and knowledge are at the best they can be.

Helping Hands are the only home care provider endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Find out more about care in Liverpool

If you’d like to discuss your options further, please feel free to contact the team. Our phone lines are open seven days a week.

Or if you’d like to meet in person, you’re welcome to pop in to our branch on Allerton Road, or we can meet you at a time and place which suits you, whether it’s in Cavern Quarter or your front room.

Call us on 01515151973 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Liverpool to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 23 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

3.7 out of 5

from 11 reviews

Our credentials

Our Liverpool branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Liverpool, 190 Allerton Road, Liverpool, L18 5HU Show on Map

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