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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Helping Hands have been supporting people to remain comfortably in their own homes for more than 30 years, so you can be sure we deserve our title of home care experts. Our compassionate carers go above and beyond to ensure that our customers are fully cared for and supported in the place they love best, their own home. We are fully regulated by the Care Quality Commission which ensures our standards always remain high, so call us today if you’d like to learn how our friendly Crosby team could be supporting you.

Covering Crosby, Anfield, Everton, Bootle, Toxteth, Wavertree, Aigburth, and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01513915043 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting care in Crosby

Crosby is a historic and ancient town, even appearing in the Domesday Book of 1086 where it was recorded as Crosebi. The town was put on the map by the opening of the Liverpool, Crosby and Southport Railway in 1848 when its growth as a suburb of Liverpool was assured. Crosby also became widely famous in the art world when Sir Anthony Gormley’s ‘Another Place’ was installed on the beach there in 2005.

No stranger to being widely known in the locality, Helping Hands have been supporting people to live as independently as possible in their own homes since 1989. Already having a wide presence in neighbouring Liverpool, now we are making our presence felt in Crosby and the surrounding area too. We are experts in visiting and live-in care at home and with visits starting from just 30 minutes a week we really can support everyone, regardless of care needs and requirements.

Meet the team

Gill Walters

Meet Gill Walters, our Branch Care Manager, Crosby

My role as Branch Care Manager for Helping Hands, Aintree, is to provide support for my customers and carers. I am responsible for ensuring the highest standards of compliance, customer care, safety, and business management. I take pride in highlighting the importance of showing care, kindness and consideration in all aspects of our business. I ensure we adhere to all CQC regulations for both my customers and carers. I joined Helping Hands as I wanted to make a difference to the care people receive. I was driven by the poor care my grandad received many years ago. I have two children aged 13 and 8 who keep myself and my husband very busy with their various different sports 5 times a week. I’ve recently started playing netball for my local team, and in my spare time we love going to the pictures; it is one of my favourite things to do. I love live music and going to concerts and have seen U2 live over 10 times!
Louise Bradley

Louise Bradley

Regional Care Director, New Branches

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home care visits in Crosby

Visiting care from Helping Hands means that you will also have the support you need, as often as you need it. Our compassionate carers can come to you from just 30 minutes once a week, or they can call as often as you need, throughout the day and overnight. Working from your personalised support plan, our carers will be able to assist you with personal care, mobility support, medication, meal preparation, housework, laundry and even light gardening. Regardless of your care needs, our visiting carers are dedicated to ensuring you live the best life you can within your own home, or if you enjoy a social life, outside of it too.

Live-in care to support you in Crosby

Live-in care is exactly as it sounds; your carer will reside in your house with you day and night, meaning that you get the same high levels of care but with the benefit of around the clock companionship too. Your carer will be able to undertake all the household tasks that you would like doing, whether dusting, vacuuming, meal preparation or personal care for instance, but will also be there for a long chat over a cup of tea or to sit in the garden with you on a warm day. They  will also accompany you to appointments and activities or take you out for the day, meaning that you get the best of both worlds with a live-in carer.

Better than an agency in Crosby

Helping Hands is not a home care agency, we’re so much more than that. With us, you get what you may expect from a traditional agency set-up, such as visiting and live-in care managed locally, however what we offer is so much better than that. We directly employ all our carers meaning you don’t have to worry about paying them directly or being charged ‘introductory fees’. Our carers all benefit from the same rights as anyone else employed in this country, so you have the reassurance of knowing that everything such as tax and national insurance is taken care of at company level, and doesn’t fall to you or your loved ones to try and sort out. All you need think about is being looked after by carers who feel valued and are appropriately supported.

Dementia care in Crosby

When living with dementia it can be very unsettling if you are taken from a place you are familiar with and moved to somewhere that feels uncomfortable and alien. Therefore, rather than moving into a residential home, why not have dementia care expertly given in your own home? Our carers are highly trained and experienced in supporting people living with Alzheimer’s, vascular and many other types of dementia, so contact our friendly team in Crosby today to discover how we could be supporting you.

Respite care in Crosby

If you are about to be discharged from hospital or you’re recovering at home from an illness or accident you may benefit from having some respite care temporarily, until you’re back on your feet again. Alternatively, it may be that your regular carer needs to take a break and you require some short-term cover until they return. Regardless of the circumstances, we can provide you with care for as short or as long-term as you need, ensuring that you’re fully supported until you feel able to manage on your own again.

Elderly care in Crosby

As we get older, we all find that some tasks are less easy to accomplish than they used to be. Perhaps you’re struggling to lift the vacuum cleaner or difficulty getting on your knees means you can’t wash your floor; elderly care means that our carers can take the weight off your shoulders completely and undertake all such tasks for you, as well as helping you to mobilise and getting out and about in the community, if you enjoy doing so.

Fully-trained carers in Crosby

Our carers are one of a kind, as they all share our passion for delivering the highest quality care and support in our customers’ homes. They really are the heart of our business so not everyone gets to be a Helping Hands carer; we carefully select people who we know are going to look after our customers with dedication and compassion. We train our carers rigorously when they join us and we offer opportunities for development so that they feel valued and motivated during their career. For your safety we also DBS screen everyone who we take on so that only people who should be entering your home are doing so. Finally, we are fully regulated by the Care Quality Commission and Care Inspectorate Wales so you and your loved ones can be confident in us to exceed industry guidelines and deliver only the highest levels of excellent care.

Find out more about care in Crosby

To discover how we could be supporting you or your loved ones, call our friendly team of customer care advisors today. They are available seven days a week for your convenience, or if you prefer, contact us via our website.

Call us on 01513915043 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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