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Home care in Shrewsbury

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Rated Excellent on
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Lines open at 8:00 AM on Wednesday

New customer

Lines open at 8:30 AM on Wednesday

Existing customer
01743 297021

Lines open at 8:00 AM on Wednesday

New customer

Lines open at 8:30 AM on Wednesday

Existing customer
01743 297021

Visiting care and home care in Shrewsbury

A market town that was the birthplace to Charles Darwin, Shrewsbury is a mix of the very old and very new. The old is represented by 660 listed buildings, Shrewsbury Abbey that was founded in 1083 and a largely unspoiled medieval street plan. The new? Well, that would be the addition of one of the UK’s leading home care providers – Helping Hands. With ongoing training and development, as well as monitoring & regulation via the Care Quality Commission (CQC), we are committed to providing your loved one with the support they need; at the highest possible standard

With visiting care available from just 45 minutes per week, we are available as little or often as you need to provide support for your loved one. Ranging from companionship to personal care and nursing care, we are able to offer a compassionate, person-centred approach to every customer, with specialist support available if required. For those that need assistance around the clock, get in touch to find out more about our live-in care services.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Shrewsbury team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Shrewsbury care team
Claire Ratcliffe
Claire Ratcliffe

Branch Care Manager

I have worked in healthcare for the past 17 years. My role is to make the experience of venturing into having support in your home...

More about Claire Ratcliffe
CQC Logo
Fully regulated by the CQC

Our Shrewsbury branch is fully regulated and accredited by the CQC

Find out more
A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
Home care in Shrewsbury to support your independence

Since our inception in 1989, we have supported thousands of families across the UK to remain in the comfort of their own homes, enabling them to live their lives entirely on their terms. And now we’re here to help you do the same. Whether you are living with a complex condition and need intensive support throughout the day and night, or you are living alone and simply need a helping hand in your elderly years – the team are here to support you so that you can live independently in your home.

No two people are the same, and everybody – regardless of their condition – has their own individual needs and preferences. Here at Helping Hands we celebrate this, which is why our Shrewsbury team will work closely with you to build a personalised care plan that is centred entirely around you.

With experience in conditions such as multiple sclerosis, dementia, acquired brain injuries and mental health, our team have the knowledge and expertise to provide the right support for you. Whether you need 45-minute visits to help you hang your washing on the line or more complex support for clinical conditions such as PEG feeding and catheter management, we are here to help.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
Live-in care Shrewsbury that is focused on you

Arranging more intensive support for you or your loved one can often be an unsettling time, especially if residential care isn’t your ideal preference. But with live-in care in Shrewsbury from the team, you’ll receive round-the-clock assistance as well as a detailed support plan that is tailored to you and your needs. What’s more, you don’t even have to worry about packing any boxes, because your carer will live with you in your home.

With live-in care from our Shrewsbury team, we make sure that your independence is at the forefront of what we do, and you will be treated not just as our customer, but as our family.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Care Agency In Shrewsbury

With private care from Helping Hands, we’ll provide you with a personalised care plan that is fully designed to your specific requirements and wishes. Our Shrewsbury care team will take the time to learn your personal preferences, hobbies and interests, and will match you with an expert carer who shares your personality. Every aspect of your care will be designed around you and your needs, ensuring you receive a holistic package of care that gives you a level of support, companionship and confidence that allows you to enjoy your normal routines and activities as much as possible.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Domiciliary care for your peace of mind

It goes without saying that flexibility and control over your own care are paramount, which is why the team can provide the perfect care package so that you have minimal disruption to your usual routine.

Domiciliary care doesn’t only apply to elderly care; we support anybody who needs some extra help from the age of 18 all the way up to 100 and beyond. So, if you need support with your mobility while you are getting to and from work or you would like someone to help you prepare your meals – the team are here for you.

An older woman with short blonde hair and glasses smiles while knitting, sitting on a cushioned chair indoors. She wears a light blue cardigan and is engaged in conversation with another person.
Specialist dementia care in Shrewsbury

With over 850,000 people in the UK living with dementia, it’s more important than ever that families affected by the condition have straight-forward access to the expert information and support that is available to them. As one of the UK’s leading dementia care specialists, we’re here to provide you with the care and support that you need so that you and your family can continue to live well with dementia.

There are many variants of dementia, and no two people are affected in the same way. With specialist support from the team, we’re here to help you with anything from communication and treatments through to preparing the right meals.

The time following a dementia diagnosis can be unnerving and distressing for all involved, which is why our Shrewsbury team are here to alleviate your worries and provide a dedicated care plan that is entirely focused on you and the support that you need.

A woman in a lavender uniform with a lanyard and ID badge smiles warmly at another woman holding a cup, as they sit and talk outdoors.
Elderly care to keep you independent at home

Growing older can often bring about its challenges; you may need some support with getting dressed and ready for the day, or perhaps you’ve been diagnosed with a progressive condition and your partner can no longer support you like they used to. Whatever it is that you need, our Shrewsbury team are here to provide a bespoke home care package that is designed to keep you safe and independent at home.

A woman with curly hair smiles whilst cutting vegetables, including carrots and peppers, in a bright kitchen.
Respite care for short-term breaks

Having a little rest and recuperation for yourself when you’re caring for a loved one is vital, but that doesn’t mean that your loved one has to compromise on their care or go without it. With bespoke respite packages from our Shrewsbury team, we’re here to help you or your loved one with the support you need, for as long as you need it.

Respite care is available for a number of instances; whether you are due to be discharged from hospital and would like some support while you rebuild your independence, or perhaps you want to go across to Wales for the weekend with your family but would like some extra support while you’re away from home. Whatever it is you need, we can arrange a swift and personalised respite care package to support you when you need it – often within as little as 24 hours’ notice.

A nurse in a purple uniform sits beside a smiling woman with grey hair, who is lying in bed. The nurse gently holds the woman's hand, offering comfort and support in a warm, softly lit room.
Industry-leading training for our Shrewsbury carers

We’re proud to be one of the leading care providers in the UK, but we wouldn’t be where we are today if it wasn’t for the commitment of our wonderful carers. As a family-run business with family-values at its heart, it’s important to us that our customers don’t just receive care – they have companionship. Our carers exemplify this, and we are incredibly proud of each and every one of them.

What’s more, each of our carers are fully trained in manual handling, health & safety, equality & diversity, dementia, medication support and many more, as well as receiving full background checks such as Disclosure Barring Service (DBS) screenings.

Here at Helping Hands, we are the only home care provider endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Other areas we cover
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FAQs

Home care can be an ideal solution for people who want to remain living independently while receiving extra help with daily life. Whether support is needed due to ageing, illness, disability or recovery after hospital treatment, home care offers a practical and reassuring alternative to residential care. At Helping Hands, we believe that staying in familiar surroundings can have a positive impact on emotional wellbeing and independence. Home care in Shrewsbury enables people to continue enjoying their routines, relationships and connection to the local area. Care is delivered on a one-to-one basis, ensuring personalised attention that respects dignity and choice. The Shrewsbury team take pride in supporting individuals to live safely and comfortably at home for as long as possible.

Home care costs in Shrewsbury vary depending on the amount and type of support required. Care can be arranged for as little as 30 minutes per week or extended to include live-in care for those needing constant assistance. Because every care plan is unique, pricing is tailored to reflect your specific needs.

Following a free care assessment, the team will explain your options clearly and provide a breakdown of costs. Helping Hands are committed to transparency and flexibility, ensuring you receive high-quality care that fits both your needs and circumstances. The Shrewsbury team are always available to talk through pricing and help you understand what is included.

Absolutely. One of the main benefits of home care is its flexibility. Needs can change, and your care plan will always adapt to reflect this. Whether you require additional support following an illness or wish to reduce visits when you become more independent, changes can be made quickly.

The Shrewsbury team will review your care regularly and make any necessary adjustments. This ensures your support remains relevant, effective and centred around your wellbeing.

Helping Hands aim to start care as quickly as possible, often within 72 hours of your initial enquiry if care is urgent. The first step is a free care assessment with a local care manager in Shrewsbury, carried out in your home.

This assessment allows time to discuss your needs, preferences and daily routines in detail. Once everything has been agreed, the team will arrange a suitable start date and begin putting your care plan into action.

Getting started is simple. A call to the customer support team will arrange your free care assessment. During this visit, your care manager will listen carefully to your requirements and answer any questions you may have.

If you decide to proceed, we’ll match you with carers who are well suited to your needs and personality. Care will then begin in your own home, providing reassurance, practical help and ongoing support.

Yes. All carers are directly employed, fully trained and thoroughly vetted. They are insured and bonded as standard, ensuring peace of mind for customers and their families. The team place great importance on professionalism, safety and trust.

If your regular carer is unavailable, an alternative carer will be arranged. Every effort is made to maintain consistent visit times, ensuring minimal disruption to your routine.

Branch information
Address

Helping Hands Shrewsbury, 2 Park Plaza, Battlefield Enterprise Park, Shrewsbury, SY1 3AF

Show in maps Shrewsbury Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed