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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our team in Telford are a selection of industry experts, committed to providing a home care service that is unparalleled in its balance between professionalism and compassion. While adhering to the Care Quality Commission’s guidelines, we develop all our staff internally as part of an industry-leading training regime, to ensure our team is well-equipped to provide all levels of care for all manner of conditions.

With a dedicated team of carers supporting families across Telford, Shrewsbury, Albrighton, Hanwood, High Ercall and the surrounding areas, we’re here to provide a personalised package of care that supports you or your loved one to remain safe and independent at home.

This branch covers where you need care:

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To learn more about how we can help call

01743 403 611 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting home care in Telford

Named after the legendary road builder, civil engineer and architect Thomas Telford, Telford is perhaps most recognised for being the home of the long-standing industrial landmark, The Iron Bridge. A town that is rich with British history, Telford is now home to one of the UK’s leading home care providers – Helping Hands.

With a Helping Hands carer, you can receive all the support you need to maintain a fulfilling lifestyle, which is as safe for your wellbeing, as it is independent. With hourly visiting care, up to around-the-clock live-in care, we provide fully-qualified carers who specialise in compassion and companionship.

Meet the team

Debbie Downey

Meet Debbie Downey, our Branch Care Manager, Telford

I manage the everyday running of the branch, I am the registered manager, and I have 2 members of staff that work alongside me in the office - my Care Coordinator, Dave, and my Care Training Practitioner, Candida. I became a Care Assistant when I left school and have always loved working in the care sector. I have worked in all types of care, from homes to hospitals, to day centres, but my heart belongs in Domiciliary Care, I have previously worked as a Care Coordinator and a Care Manager, but Helping Hands were the first to give me the opportunity of my dream job! I am absolutely amazed at the work ethics and support from the entire team, and also the support from the other regional branches is fabulous, we are like one big family! I have an amazing team that I am very proud of every day! They go above and beyond to make the service users we care for happy and healthy. I could not ask to work for a better; more supportive company. I am an army wife and have been married for 20 years. We have 3 sons, and I also have a Pomeranian called Pom-Bear who is my shadow! I love to travel and I love steak, wine, a good spa day, or a day out at a theme park!
Monica Ahir

Monica Ahir

Regional Care Director, Central

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareRespite Care

Other services we provide at this branch

Visiting home care tailored to you in Telford

Here at Helping Hands, we’ve been supporting people across the UK to live independently at home for over 30 years – and now we’re here to help you do the same. Whether you are living in your more senior years and you would like some support with getting out into the local community, or you are living with a complex condition that requires more intensive support throughout the day, the team are on hand to give you the support you need to remain safe, comfortable and independent in your home.

We understand that everybody has their own individual needs and preferences – regardless of the condition they are living with. Here at Helping Hands, we celebrate your individuality and encourage you to make the most out of every day. That’s why our Telford team will work closely with you to build a personalised support plan that is focused entirely around you and your needs.

And with experience supporting conditions ranging from dementia and multiple sclerosis to mental health and cerebral palsy, our Telford team have the knowledge and expertise to provide you with only the best level of visiting care. Whether you need visits that are little and often to help you with your household chores or more clinical support including PEG feeding and stroke aftercare – we’re here to help.

Live-in care for round-the-clock support

Acknowledging the need for more intensive support for you or your loved one can be unnerving for all involved, especially if you don’t want to give up the home you’ve known and loved for so many years. But that’s exactly why the team provide bespoke live-in care packages – so that you have the round-the-clock support you need without having to make any compromises to your current routine or independence.

Here at Helping Hands, we believe that care is so much more than providing just practical support, but your mental wellbeing is important to us too. With you at the heart of our service, we’ll find a live-in carer that shares many of your hobbies and interests with you; so if you’re a former vet, we’ll find a carer that has worked with animals too.

Care Agency In Telford

Introductory-style care agencies charge you fees to be ‘introduced’ to a carer, you will then be expected to employ the carer yourself and deal with all of the resulting management. With Helping Hands none of that is a consideration, because we’re a private home care company that for over 30 years have been supporting our customers at home and taking care of every aspect of their wellbeing. Our fully managed service will comprehensively care for you from the moment you first call us, and during the time that you need us we will never compromise our standards. We have around 150 local branches across England and Wales and a network of dedicated care managers in the field, meaning that your Telford carers will always be fully supported in everything they do.

Domiciliary care in Telford

Domiciliary care from the team puts the flexibility and control of your care exactly where it should be – in your hands. We’ll work closely with you to build a personalised care plan that focuses entirely around you and your needs, so you can receive the support you need in the place you know best.

Although domiciliary care is commonly associated with elderly care, we support anybody who needs it from the age of 18 all the way up to 100 and beyond. So if you’re starting university and would like some support around campus, or you’re working full-time but could do with some extra help with getting to and from work, the team are here to help in any way you need them to.

One-to-one dementia care for you and your loved ones

With over 850,000 people living with dementia in the UK, the need for straight-forward access to information and support is only becoming more and more important. And as one of the UK’s leading dementia care specialists, we’re here to ensure that you and your loved ones have that access and are receiving the support you need to enable you to live well with dementia.

There are over 100 variants of dementia, but no two people are affected in the same way. With dementia, familiarity is key; that’s why the team will work closely with you and your loved ones to provide a care package that is entirely unique to you, allowing you to feel safe in your home whilst still receiving the dedicated support you need.

Elderly care to give you peace of mind

Whether you are reaching your elderly years, or you have a loved one that is and you are concerned for their wellbeing, the team provide dedicated elderly care packages that give you the support you need without making any compromises to your independence.

You may be feeling a little slower than you used to be and would like some support with your household chores, or perhaps your partner has been diagnosed with a progressive condition and you are unable to give them the full-time care they need. Whatever it is, our Telford team are here to help.

Respite care for as long as you need it

If you’re a caregiver for a loved one, taking some time out for some rest and recuperation is vital – but that doesn’t mean that your loved one has to forego the high-quality care that they are so accustomed to. With bespoke respite care packages from our Telford team, we’ll work with you to provide the high level of care you need, for as long as you need it.

Whether you are due to go home following a spell in hospital but you would like some extra help on your road to recovery, or your relative is getting married and you would like to celebrate the day with them but you don’t feel safe without any support, we can put a swift package of care in place to ensure that you have person-centred care that is ready for you when you need it.

Award-winning training for our Telford carers

Helping Hands was founded by Mary Lee in 1989 to enable those who needed some extra support to remain safe and independent in the comfort of their own homes. Thirty years later, we’re proud to still be providing the same level of outstanding care to thousands of families across England and Wales – but it wouldn’t be possible without the commitment of our carers. As a company that was built on a foundation of family values, it’s incredibly important to us that our customers receive more than just care – they have friendship. Our carers exemplify this, and we are so proud to have them as part of our team.

Following a stringent recruitment process, each of our carers complete a comprehensive training course that includes modules such as moving and handling, dementia care and safeguarding, as well as receiving full background checks such as Disclosure Barring Service (DBS) screenings.

And thanks to the commitment of our carers, support staff and management teams, we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Telford

If you’re looking for care for you or your loved one and would like to find out more from the team, please call us. Our phone lines are open seven days a week.

Alternatively, if you’d prefer to meet face-to-face, just let us know a time and a place of somewhere that is convenient for you and we’ll be more than happy to come to you – whether that’s a local coffee shop or your front room.

Call us on 01743 403 611 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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