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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 18 reviews


Our Shrewsbury team are on hand to provide the local community with all the help they need to maintain a safe, independent and fulfilling lifestyle. With ongoing training and development, as well as monitoring & regulation via the Care Quality Commission (CQC), we are committed to providing your loved one with the support they need; at the highest possible standard.

Covering areas such as Shrewsbury, Telford, Albrighton, Hanwood, Shawbury, Clive, High Ercall, Baschurch and the surrounding areas, our expert team of Helping Hands carers are here to give you the support you need to remain safe and independent in the comfort of your own home.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01743 403 611 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Shrewsbury, 73 Mardol, Shrewsbury, Shropshire, SY1 1PZ (see on maps)

Visiting care and live-in care in Shrewsbury

A market town that was the birthplace to Charles Darwin, Shrewsbury is a mix of the very old and very new. The old is represented by 660 listed buildings, Shrewsbury Abbey that was founded in 1083 and a largely unspoiled medieval street plan. The new? Well, that would be the addition of one of the UK’s leading home care providers – Helping Hands.

With visiting care available from just 30 minutes per week, we are available as little or often as you need to provide support for your loved one. Ranging from companionship to personal care and nursing care, we are able to offer a compassionate, person-centred approach to every customer, with specialist support available if required. For those that need assistance around the clock, get in touch to find out more about our live-in care services.

Meet the team

Debbie Downey

Meet Debbie Downey, our Branch Care Manager, Shrewsbury

I manage the everyday running of the branch, I am the registered manager, and I have 2 members of staff that work alongside me in the office - my Care Coordinator, Dave, and my Care Training Practitioner, Candida. I became a Care Assistant when I left school and have always loved working in the care sector. I have worked in all types of care, from homes to hospitals, to day centres, but my heart belongs in Domiciliary Care, I have previously worked as a Care Coordinator and a Care Manager, but Helping Hands were the first to give me the opportunity of my dream job! I am absolutely amazed at the work ethics and support from the entire team, and also the support from the other regional branches is fabulous, we are like one big family! I have an amazing team that I am very proud of every day! They go above and beyond to make the service users we care for happy and healthy. I could not ask to work for a better; more supportive company. I am an army wife and have been married for 20 years. We have 3 sons, and I also have a Pomeranian called Pom-Bear who is my shadow! I love to travel and I love steak, wine, a good spa day, or a day out at a theme park!
Monica Ahir

Monica Ahir

Regional Care Director, Central

Read More
Nesta Bishop

Nesta Bishop

Live-In Area Care Manager, Central

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care in Shrewsbury to support your independence

Since our inception in 1989, we have supported thousands of families across the UK to remain in the comfort of their own homes, enabling them to live their lives entirely on their terms. And now we’re here to help you do the same. Whether you are living with a complex condition and need intensive support throughout the day and night, or you are living alone and simply need a helping hand in your elderly years – the team are here to support you so that you can live independently in your home.

No two people are the same, and everybody – regardless of their condition – has their own individual needs and preferences. Here at Helping Hands we celebrate this, which is why our Shrewsbury team will work closely with you to build a personalised care plan that is centred entirely around you.

With experience in conditions such as multiple sclerosis, dementia, acquired brain injuries and mental health, our team have the knowledge and expertise to provide the right support for you. Whether you need 30-minute visits to help you hang your washing on the line or more complex support for clinical conditions such as PEG feeding and catheter management, we are here to help.

Live-in care that is focused on you

Arranging more intensive support for you or your loved one can often be an unsettling time, especially if residential care isn’t your ideal preference. But with live-in care from the team, you’ll receive round-the-clock assistance as well as a detailed support plan that is tailored to you and your needs. What’s more, you don’t even have to worry about packing any boxes, because your carer will live with you in your home.

Our aim is not only to give you practical support, but to support you with your mental wellbeing too. With you at the very heart of our service, we’ll find a private carer that shares similar hobbies and interests with you – so if you enjoy a morning walk around The Quarry or going to language classes at The Hive, your carer will be there enjoying it with you.

With live-in care from our Shrewsbury team, we make sure that your independence is at the forefront of what we do, and you will be treated not just as our customer, but as our family.

Care Agency In Shrewsbury

With private care from Helping Hands, we’ll provide you with a personalised care plan that is fully designed to your specific requirements and wishes. Our Shrewsbury care team will take the time to learn your personal preferences, hobbies and interests, and will match you with an expert carer who shares your personality. Every aspect of your care will be designed around you and your needs, ensuring you receive a holistic package of care that gives you a level of support, companionship and confidence that allows you to enjoy your normal routines and activities as much as possible.

Domiciliary care for your peace of mind

It goes without saying that flexibility and control over your own care are paramount, which is why the team can provide the perfect care package so that you have minimal disruption to your usual routine.

Domiciliary care doesn’t only apply to elderly care; we support anybody who needs some extra help from the age of 18 all the way up to 100 and beyond. So, if you need support with your mobility while you are getting to and from work or you would like someone to help you prepare your meals – the team are here for you.

Specialist dementia care in Shrewsbury

With over 850,000 people in the UK living with dementia, it’s more important than ever that families affected by the condition have straight-forward access to the expert information and support that is available to them. As one of the UK’s leading dementia care specialists, we’re here to provide you with the care and support that you need so that you and your family can continue to live well with dementia.

There are many variants of dementia, and no two people are affected in the same way. With specialist support from the team, we’re here to help you with anything from communication and treatments through to preparing the right meals.

The time following a dementia diagnosis can be unnerving and distressing for all involved, which is why our Shrewsbury team are here to alleviate your worries and provide a dedicated care plan that is entirely focused on you and the support that you need.

Elderly care to keep you independent at home

Growing older can often bring about its challenges; you may need some support with getting dressed and ready for the day, or perhaps you’ve been diagnosed with a progressive condition and your partner can no longer support you like they used to. Whatever it is that you need, our Shrewsbury team are here to provide a bespoke home care package that is designed to keep you safe and independent at home.

Click here for more information on our elderly care services.

Respite care for short-term breaks

Having a little rest and recuperation for yourself when you’re caring for a loved one is vital, but that doesn’t mean that your loved one has to compromise on their care or go without it. With bespoke respite packages from our Shrewsbury team, we’re here to help you or your loved one with the support you need, for as long as you need it.

Respite care is available for a number of instances; whether you are due to be discharged from hospital and would like some support while you rebuild your independence, or perhaps you want to go across to Wales for the weekend with your family but would like some extra support while you’re away from home. Whatever it is you need, we can arrange a swift and personalised respite care package to support you when you need it – often within as little as 24 hours’ notice.

Award-winning training for our Shrewsbury carers

We’re proud to be one of the leading care providers in the UK, but we wouldn’t be where we are today if it wasn’t for the commitment of our wonderful carers. As a family-run business with family-values at its heart, it’s important to us that our customers don’t just receive care – they have companionship. Our carers exemplify this, and we are incredibly proud of each and every one of them.

What’s more, each of our carers are fully trained in manual handling, health & safety, equality & diversity, dementia, medication support and many more, as well as receiving full background checks such as Disclosure Barring Service (DBS) screenings.

Here at Helping Hands, we are the only home care provider endorsed as a Centre of Excellence by Skills for Care, as well as being fully licensed by the Care Quality Commission (CQC).

Find out more about care in Shrewsbury

If you’re looking for more support at home and would like to find out more from the team about how they can help you, please call us. We’re here to take your call seven days a week.

If you’d prefer to meet face-to-face, please come and visit our branch at 73 Mardol. Or if you’d prefer for us to come to you, we’ll be happy to meet you for a coffee either at your local café or your kitchen table.

Call us on 01743 403 611 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Shrewsbury to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 18 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.6 out of 5

from 10 reviews

Our credentials

Our Shrewsbury branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Shrewsbury, 73 Mardol, Shrewsbury, Shropshire, SY1 1PZ Show on Map

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