Reviews for our Swansea Branch
Wendy Sear and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
I was making a general enquiry on behalf of two elderly cousins who live independently in sheltered accommodation but now need some extra help with domestic tasks and shopping to enable them to stay in their own home.
Super friendly and attentive staff.
Reliable, amiable carer for my mum. Activity meets her needs.
Very helpful and knowledgeable. Gave me all the information I needed to enable us to make the right decisions as a family.
Very professional and approachable
Friendly ,informative,knowledgeable / Friendly ,informative,knowledgeable
Excellent,cannot fault it.Gave me great peace of mind while i was away having a break that my elderly relatives were looked after.thank all the carers who came.Special thank you to louise Rudall who set it all up
The advisor that I spoke to was very knowledgeable, helpful, calm and friendly.
The young lady was patient answered my questions in full explained why and when I was put on hold. Confirmed my appointment and was most obliging to find a convenient time. Excellent customer service and reassuring in a circumstance to new myself and family
Louise and team are the best I’ve come across. They truly care for my mother and nothing is too much trouble
Professional, timely and polite
We have an amazing team of carers for my mum who are kind, understanding,empathetic & vigilant. They have built up a trusting relationship with mum who enjoys their company.
Clear relevant information given. Friendly and helpful
Nurses are always there on time helpful etc if there is a problem they deal with it well. Very good service
Its early days & the cares have got to know Mum & deal with Dad who can be resistant to help. Their help is a great weight off me & I appreciate it greatly..thank you
I have always found the team very supportive of my parents and they try and solve the situation in the best way possible. Our situation is different as HH fill in for us so do not do the regular duties of driving etc which our private carers do. So I cannot comment on that area.
Louise Rudall was very competent and explained everything fully and well. Sophie Smithers in the office was also very helpful. We will not be taking up Helping Hands services at present but this does not reflect on the service we received. We will keep details for the future.
Very satisfied with the carer provided , she appeared to be friendly and caring
Because Rhian was very helpful, knowledgeable and gave us the information we needed.
Informative and helpful
Louise was helpful. Friendly professional and informative and put family at ease in making what for us was a very difficult decision. X
Hannah was very kind & helpful, leaving me feeling relieved & a great weight lifted & look forward to meeting Rhian tomorow.
Person answered quickly spoke clearly was friendly and helpful
My call was handled professionally by Chris and he took time to listen to my requirements.
Rhian was caring, patient and genuinely interested in not only the needs of my dad but also him as a person. I’m hopeful the care provided will be up to the same standard. Thank you Rhian!
She was very knowledgeable about the service and established a good rapport with my husband who was initially not happy about using a carer. We were both happy after the meeting and reassured that it would work well.
Turned up on time very professional and friendly and able to answer all my questions