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Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on TrustPilot
Locally managed service

Swansea

Little and often, from temporary visiting home care to 24 hour live in care. With branches nationwide.

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Reviews for our Swansea Branch

Wendy Sear and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.

4.9 / 5

4.9 rating

Based on 28 reviews
Outstanding89%
Excellent11%
Good0%
Satisfactory0%
Poor0%
Have you organised care from our Swansea branch? Leave a review

Read our Reviews

5.0 rating
9 December 2019

I was making a general enquiry on behalf of two elderly cousins who live independently in sheltered accommodation but now need some extra help with domestic tasks and shopping to enable them to stay in their own home.

Janet
5.0 rating
10 November 2019

Super friendly and attentive staff.

Helen Lewis
4.0 rating
28 October 2019

Reliable, amiable carer for my mum. Activity meets her needs.

Kay Davies
5.0 rating
22 October 2019

Very helpful and knowledgeable. Gave me all the information I needed to enable us to make the right decisions as a family.

Carol Sourbutts
5.0 rating
16 October 2019

Very professional and approachable

Stuart Saunders
5.0 rating
30 September 2019

Friendly ,informative,knowledgeable / Friendly ,informative,knowledgeable

Barbara
5.0 rating
25 September 2019

Excellent,cannot fault it.Gave me great peace of mind while i was away having a break that my elderly relatives were looked after.thank all the carers who came.Special thank you to louise Rudall who set it all up

Stuart
5.0 rating
25 September 2019

The advisor that I spoke to was very knowledgeable, helpful, calm and friendly.

David
5.0 rating
24 September 2019

The young lady was patient answered my questions in full explained why and when I was put on hold. Confirmed my appointment and was most obliging to find a convenient time. Excellent customer service and reassuring in a circumstance to new myself and family

Rhiannon
5.0 rating
14 August 2019

Louise and team are the best I’ve come across. They truly care for my mother and nothing is too much trouble

Mike Burrows
5.0 rating
29 July 2019

Professional, timely and polite

Catherine Taffurelli
5.0 rating
28 June 2019

We have an amazing team of carers for my mum who are kind, understanding,empathetic & vigilant. They have built up a trusting relationship with mum who enjoys their company.

Jackie Rutterford
5.0 rating
19 June 2019

Clear relevant information given. Friendly and helpful

Lynette Haverson
5.0 rating
6 June 2019

Nurses are always there on time helpful etc if there is a problem they deal with it well. Very good service

John Rees
4.0 rating
31 May 2019

Its early days & the cares have got to know Mum & deal with Dad who can be resistant to help. Their help is a great weight off me & I appreciate it greatly..thank you

Alison Wilson
4.0 rating
29 May 2019

I have always found the team very supportive of my parents and they try and solve the situation in the best way possible. Our situation is different as HH fill in for us so do not do the regular duties of driving etc which our private carers do. So I cannot comment on that area.

Marie Mortimer-Davies
5.0 rating
27 May 2019

Louise Rudall was very competent and explained everything fully and well. Sophie Smithers in the office was also very helpful. We will not be taking up Helping Hands services at present but this does not reflect on the service we received. We will keep details for the future.

Marian Davies
5.0 rating
21 May 2019

Very satisfied with the carer provided , she appeared to be friendly and caring

Sian Popper
5.0 rating
16 May 2019

Because Rhian was very helpful, knowledgeable and gave us the information we needed.

Danielle Davies
5.0 rating
8 May 2019

Informative and helpful

Yvonne Gravell
5.0 rating
26 April 2019

Louise was helpful. Friendly professional and informative and put family at ease in making what for us was a very difficult decision. X

Karen Owens
5.0 rating
23 April 2019

Hannah was very kind & helpful, leaving me feeling relieved & a great weight lifted & look forward to meeting Rhian tomorow.

Alison Wilson
5.0 rating
16 April 2019

Person answered quickly spoke clearly was friendly and helpful

John Rees
5.0 rating
15 April 2019

My call was handled professionally by Chris and he took time to listen to my requirements.

Geoff Moseley
5.0 rating
15 April 2019

Very helpful

Carole James
5.0 rating
13 April 2019

Rhian was caring, patient and genuinely interested in not only the needs of my dad but also him as a person. I’m hopeful the care provided will be up to the same standard. Thank you Rhian!

Claire Williams
5.0 rating
10 April 2019

She was very knowledgeable about the service and established a good rapport with my husband who was initially not happy about using a carer. We were both happy after the meeting and reassured that it would work well.

Isobel Williams
5.0 rating
5 March 2019

Turned up on time very professional and friendly and able to answer all my questions

John Rees

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