Our team in Swansea are dedicated to providing the local community with an unparalleled, industry-leading care service within the comfort of their own homes. We handpick our carers for their compassionate and empathetic nature and develop these attributes in line with our principles, and the guidelines & regulations we must adhere to via the Care Quality Commission (CQC).
Our team offer tailored, person-centred care across Gorseinon, Llanelli, Llansamlet, Neath, Pontarddulais, Port Talbot, Swansea, The Mumbles and the surrounding areas.
With the UK’s first-ever Area of Outstanding Natural Beauty awarded to Gower in 1957 and some of the best coastlines that Wales has to offer, Swansea is an absolute gem that is a must-visit for all seaside lovers. Birthplace to the famous poet Dylan Thomas, this Welsh town is also home to a team of friendly and experienced care workers from Helping Hands.
From as little as 30 minutes per week, your loved one can receive an exceptional standard of care as part of a package that is tailored to them. The frequency of your visits is entirely in your control, and we also offer live-in care for those who require support around the clock. Whatever care plan you begin with, your package is flexible so that the care you receive can change as your needs do.
"I'm an empathetic and caring character. I will always put our customers first and nothing is more important to me than the quality of care being provided by the carers to our customers across Wales. In order to maintain this, I try to keep the carers’ morale high by ensuring that they are all happy, with no issues at all.
"I try to always be there for my branches, and they know that if they need help with anything they are able to turn to me. Due to my previous experience as a carer, supervisor, care co-ordinator and branch manager, it has enabled me to see care from many different angles and to provide the best support possible to my teams across the region."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Visiting home care incorporates a whole host of different conditions and care needs, all of which come together into a package of care that’s bespoke to you. From as little as 30-minute calls per week up to several visits throughout the day, this type of care enables you to pick and choose how you want to receive care and when. And if your care needs change, we can adapt your care plan to reflect this.
Offering anything from personal care, support to use mobility aids, help to get dressed in the morning or making your dinner, our team of care workers can pop in little or often to make sure you have everything you need that keeps you happy and safe in your own home.
Nothing beats having a cup of tea and a natter, and if you struggle to get out and about or haven’t always got someone around to put the kettle on, that’s exactly what our care workers will do. After all, care just isn’t about the practicalities; it’s about ensuring you have a healthy body and mind.
As the phrase suggests, live-in care means that a care worker will come and live with you in your home to provide care as and when you require. Although the initial concept of welcoming someone new into your home can be quite daunting, we’ll work with you to find a care worker that is completely compatible with you. So, if you enjoy marvelling at the glorious plants and flowers at the Botanical Gardens or are an avid Swans fan, we’ll do our best to find a live-in care worker that shares similar interests with you.
Regardless of whether you’re living as an elderly couple, as a young person that craves independence, or alone – live-in care can really make a huge difference to your life, as it enables you to make your own choices and decisions about your care.
Our live-in care workers are also supported by a team of clinical nurses, who have a wealth of experience in the health and care sector. Collaboratively, they can assist with tracheostomies, PEG and nasogastric tube feeding, stoma and catheter care and the after-effects of a stroke. So, if you have a more complex health condition that you need constant assistance with but don’t want to move into sheltered accommodation, we’ll be able to put a comprehensive package of care in place that allows you to stay in your beloved home.
Being assisted by a care worker should be enabling you to live the life you want to lead, rather than taking over and doing everything for you. And that’s exactly what domiciliary care is – putting you at the forefront of your care so that you can make informed decisions about the type of care you receive.
Whether you need a little support with getting dressed in the morning and preparing your breakfast, or if you just need a hand getting to and from the shops or taking a stroll on your favourite part of the beach, the Swansea team cover both practical and emotional wellbeing to keep you feeling the best that you can.
For both the individual and their family, a dementia diagnosis can be quite an unsettling time and can take lots of adjustment. A Helping Hands care worker that specialises in dementia care could make a huge difference to you or your loved one and provide reassurance when you need it most.
Whether you’re living with frontotemporal dementia, Pick’s disease or Alzheimer’s, the Swansea team will get to know you, your care needs and personal preferences to ensure that things are done just the way you like it.
Just because you’ve reached your more senior years, it doesn’t mean that you can’t decide what’s best for you or chose to live in your own home. Our friendly care workers from Swansea will enable you to do what you want, when you want, and so much more.
Our elderly care team are able to provide visiting or live-in care to suit your needs that doesn’t end at personal care. If you enjoy choosing your meals every day and love recreating your favourite childhood dishes, your care worker can help you to do just that. Or if you enjoy sitting out in your garden but struggle to reach your hanging baskets, your care worker can water them for you so that you can still grow colourful flowers that you can be proud of.
There’s nothing like the feeling of the sun on your face or the feeling of excitement before you go on holiday. And with respite care from our Swansea team, you can enjoy those feelings again safe in the knowledge that all of your care needs will be looked after. So, whether you fancy a visit to the spectacular Snowdonia National Park or a trip on one of the many scenic steam railway routes across Wales, we’ll be there with you the enjoy the sights whilst making sure you are fully looked after.
Respite care is also a great option if you need a quick care solution after a hospital discharge or if your regular caregiver has to take a break. Often on the same day as your enquiry, we can swiftly put a package of care in place that fits around you and is in keeping with any existing routines that you have.
For over 30 years, we have been selecting nothing but kind, conscientious and empathetic care workers to deliver care across England and Wales. Chosen by our in-house Recruitment Teams, our care workers are also subjected to stringent background checks – such as Disclosure Barring Service (DBS) screenings – taking any hassle and stress out of extra paperwork for you and ensuring we only have the very best care workers.
Trained either at our bespoke centre in Warwickshire or within the Swansea branch itself, all of our care workers undergo award-winning training as certified by Skills for Care, which covers first aid, dementia, moving & handling and safeguarding, amongst others.
To ensure our service is safe, responsive and effective, we are regularly inspected by the Care Inspectorate Wales (CIW), who make sure that are standards are continually high. We are also recognised by Dementia Action Alliance (DAA) and the Spinal Injury Association (SIA), who work with organisations to ensure they are carrying out the latest practices for their respective conditions.
We are actively collecting and monitoring our reviews and feedback for Swansea to ensure our customers receive the best possible live in and home care service.
4.9 out of 5 stars, from 28 reviews
Our Swansea branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
109 Woodfield Street, Morriston, Swansea, SA6 8AT Show on Map