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Home care in Telford

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer
01743 297021

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer
01743 297021

Visiting care and home care in Telford

Named after the legendary road builder, civil engineer and architect Thomas Telford, Telford is perhaps most recognised for being the home of the long-standing industrial landmark, The Iron Bridge. A town that is rich with British history, Telford is now home to one of the UK’s leading home care providers – Helping Hands.

With a Helping Hands carer, you can receive all the support you need to maintain a fulfilling lifestyle, which is as safe for your wellbeing, as it is independent. With hourly visiting care, up to around-the-clock live-in care, we provide fully-qualified carers who specialise in compassion and companionship.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Telford team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Telford care team
Claire Ratcliffe
Claire Ratcliffe

Branch Care Manager

I have worked in healthcare for the past 17 years. My role is to make the experience of venturing into having support in your home...

More about Claire Ratcliffe
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Fully regulated by the CQC

Our Telford branch is fully regulated and accredited by the CQC

Find out more
A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
Visiting home care tailored to you in Telford

Here at Helping Hands, we’ve been supporting people across the UK to live independently at home for over 30 years – and now we’re here to help you do the same. Whether you are living in your more senior years and you would like some support with getting out into the local community, or you are living with a complex condition that requires more intensive support throughout the day, the team are on hand to give you the support you need to remain safe, comfortable and independent in your home.

We understand that everybody has their own individual needs and preferences – regardless of the condition they are living with. Here at Helping Hands, we celebrate your individuality and encourage you to make the most out of every day. That’s why our Telford team will work closely with you to build a personalised support plan that is focused entirely around you and your needs.

And with experience supporting conditions ranging from dementia and multiple sclerosis to mental health and cerebral palsy, our Telford team have the knowledge and expertise to provide you with only the best level of visiting care. Whether you need visits that are little and often to help you with your household chores or more clinical support including PEG feeding and stroke aftercare – we’re here to help.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
Live-in care for round-the-clock support

Acknowledging the need for more intensive support for you or your loved one can be unnerving for all involved, especially if you don’t want to give up the home you’ve known and loved for so many years. But that’s exactly why the team provide bespoke live-in care packages – so that you have the round-the-clock support you need without having to make any compromises to your current routine or independence.

Here at Helping Hands, we believe that care is so much more than providing just practical support, but your mental wellbeing is important to us too. With you at the heart of our service, we’ll find a live-in carer that shares many of your hobbies and interests with you; so if you’re a former vet, we’ll find a carer that has worked with animals too.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Care Agency In Telford

Introductory-style care agencies charge you fees to be ‘introduced’ to a carer, you will then be expected to employ the carer yourself and deal with all of the resulting management. With Helping Hands none of that is a consideration, because we’re a private home care company that for over 30 years have been supporting our customers at home and taking care of every aspect of their wellbeing. Our fully managed service will comprehensively care for you from the moment you first call us, and during the time that you need us we will never compromise our standards. We have 155 local branches across England and Wales and a network of dedicated care managers in the field, meaning that your Telford carers will always be fully supported in everything they do.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Domiciliary care in Telford

Domiciliary care from the team puts the flexibility and control of your care exactly where it should be – in your hands. We’ll work closely with you to build a personalised care plan that focuses entirely around you and your needs, so you can receive the support you need in the place you know best.

Although domiciliary care is commonly associated with elderly care, we support anybody who needs it from the age of 18 all the way up to 100 and beyond. So if you’re starting university and would like some support around campus, or you’re working full-time but could do with some extra help with getting to and from work, the team are here to help in any way you need them to.

A carer in a purple uniform gives medicine to an older woman sitting up in bed. The woman smiles as the carer pours tablets into her hand in a cosy, warmly lit room with a stone wall.
One-to-one dementia care for you and your loved ones

With over 850,000 people living with dementia in the UK, the need for straight-forward access to information and support is only becoming more and more important. And as one of the UK’s leading dementia care specialists, we’re here to ensure that you and your loved ones have that access and are receiving the support you need to enable you to live well with dementia.

There are over 100 variants of dementia, but no two people are affected in the same way. With dementia, familiarity is key; that’s why the team will work closely with you and your loved ones to provide a care package that is entirely unique to you, allowing you to feel safe in your home whilst still receiving the dedicated support you need.

A woman in a lavender uniform with a lanyard and ID badge smiles warmly at another woman holding a cup, as they sit and talk outdoors.
Elderly care to give you peace of mind

Whether you are reaching your elderly years, or you have a loved one that is and you are concerned for their wellbeing, the team provide dedicated elderly care packages that give you the support you need without making any compromises to your independence.

You may be feeling a little slower than you used to be and would like some support with your household chores, or perhaps your partner has been diagnosed with a progressive condition and you are unable to give them the full-time care they need. Whatever it is, our Telford team are here to help.

Four older adults sit around a circular outdoor table, smiling and raising teacups in a toast. Enjoying Christmas activities for the elderly at home, they share cheerful tea time together in a garden adorned with festive joy.
Respite care for as long as you need it

If you’re a caregiver for a loved one, taking some time out for some rest and recuperation is vital – but that doesn’t mean that your loved one has to forego the high-quality care that they are so accustomed to. With bespoke respite care packages from our Telford team, we’ll work with you to provide the high level of care you need, for as long as you need it.

Whether you are due to go home following a spell in hospital but you would like some extra help on your road to recovery, or your relative is getting married and you would like to celebrate the day with them but you don’t feel safe without any support, we can put a swift package of care in place to ensure that you have person-centred care that is ready for you when you need it.

An older woman with short blonde hair and glasses smiles while knitting, sitting on a cushioned chair indoors. She wears a light blue cardigan and is engaged in conversation with another person.
Award-winning training for our Telford carers

Helping Hands was founded by Mary Lee in 1989 to enable those who needed some extra support to remain safe and independent in the comfort of their own homes. Thirty years later, we’re proud to still be providing the same level of outstanding care to thousands of families across England and Wales – but it wouldn’t be possible without the commitment of our carers. As a company that was built on a foundation of family values, it’s incredibly important to us that our customers receive more than just care – they have friendship. Our carers exemplify this, and we are so proud to have them as part of our team.

Following a stringent recruitment process, each of our carers complete a comprehensive training course that includes modules such as moving and handling, dementia care and safeguarding, as well as receiving full background checks such as Disclosure Barring Service (DBS) screenings.

And thanks to the commitment of our carers, support staff and management teams, we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Other areas we cover
Branch information
Address

Helping Hands Shrewsbury, 2 Park Plaza, Battlefield Enterprise Park, Shrewsbury, SY1 3AF

Show in maps Telford Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Other care covered