Truro

The Carers are very good but I am vegetarian and it causes problems with my meals. However cooking is not really part of the care package. And you might consider this in your schemes.

All very helpfull

Helping Hands are a fantastic Care Agency. They’re the first Care Agency I’ve experienced in Cornwall that really DO care. All lovely, kind, caring, professional people who really do care about their work and providing a safe space for those in need. Melissa (Carer) is a complete Star: So absolutely lovely, caring, empathic, extremely professional with a true heart of gold! Melissa is one of a kind for sure and it means so much to me how genuine and polite she is…great sense of humour too! Truro Office: Absolutely brilliant! Such a relief that the Management REALLY care about everyone involved…I have to say Helping Hands,Truro, are the BEST Care Agency I’ve ever come across. Marie (Manager) and Cass (Office Manager) are both excellent, and will go above and beyond to ensure Carers, Clients, Admin Staff etc are happy and content in their work…providing a loving, safe environment for everyone. Thankyou Helping Hands.

I have been so pleased with the help I have received,that I told my sister about Helping Hands and she now has help from your Warwickshire branch.

Mom is very happy with her carer and really looks forward to her visits and outings.

I would not generally recommend things that I use to other people I see it as a sure way to loose friends and bore family – but if asked I would say that Helping Hands are worth approaching for help.

The person i spoke to was very helpful it was what i needed to hear to help our elderly friend.

Reassuringly, reliable people to deal with. Can’t fault the care they are giving my Mum

Because staff and Management are always prepared to go the Extra Mile. Also very reliable, never let me down yet.

Very helpful, informative.

I tend not to do feedback requests because of this question – recommend this or that – the people that I know would not thank me for boring them with hints as to what they should do or not do.

Very approachable and helpful.

Clear, listening and understanding.

Very pleasant and helpful member of staff on the telephone.

I have scored this way, because the Carers and Management, truly reflect this excellent rating, as they always go the extra mile.

A very friendly ,helpful team.

Marie was friendly and polite. She explained our options and responsibilities. We knew what we needed to do next.

Efficient, understanding and helpful

every survey ever seen includes the question on recommendation > it is important to companies as an indicator which can be publicised it is almost the ultimate propaganda weapon > We tend not to recommend anything to anyone > friends don’t stay friends for long if you bombard them with your own thoughts and re commendations > however we would not say a bad word about helping hands if asked.

Adrian listened carefully to my story and answered all my questions very directly and thoroughly. She was understanding about what a difficult time this is in life and how organising care for someone you love, for the first time, is particularly challenging. It was only an enquiry at this stage but she gave me confidence to go to the next step. This call made me feel that you are a genuinely kind organisation. Thank you

Very easy to deal with & very reassuring made my Mum feel very comfortable Thanks

I had a query about a planned visit to Cornwall with my disabled husband. Samantha was very helpful and have me the information I needed

Was able to answer all of my questions fully and was extremely pleasant and helpful.

Because you were very helpful

Very nice carer who is efficient, tidy and helpful. Always on time and smiling. Staff at office good too. Patient feels safe and I’m confident he’s in good hands! Thank you.

Extremely helpful and informative staff.

We have been really pleased with the care given to Mum, Mum is totally at ease with all the carers she has seen & excellent service

I felt listened to and respected and even though I went off at a tangent..the lady I spoke with was so patient, professional and helpful. Excellent telephone manner.

Overall very pleased and suits my needs well. I miss the carers I have got to know (as I enjoy chatting about their children and pets) when they move on to care for other people.