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CQC & CIW Regulated
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Over 1,250 reviews
Locally managed service

Truro

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 29 reviews

Truro

Our home care team in Truro consists of dedicated professionals prepared to deliver unrivalled support at all levels of care. With internal training, monitored and regulated by the Care Quality Commission, we equip our carers to provide everything you, or your loved one, requires to maintain an independent lifestyle that is beneficial to their wellbeing. 

Working together to ensure that the very best care is provided in people’s homes, the team offer care services in Blackwater, Bodmin, Chacewater, Falmouth, Newbridge, Newham, Newquay, Penryn, Penzance, Perranporth, Ponsanooth, Probus, St Agnes, St Austell, Threemilestone, Truro and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01872 464 412 *If you are an existing customer, please use the branch phone number

Branch address

43 Lemon Street, Truro, TR1 2NS (see on maps)

Live-in care and visiting care in Truro

Truro: the great little city set in the beautiful county of Cornwall. Whether you’re looking for a bite to eat in one of the many different food festivals or eateries, or if you just want to enjoy a bit of peace of quiet in the sun, this delightful place has everything you could want from a British coastal city. And if you require extra support with your care needs, there is also a team of dedicated carers from Helping Hands.

Our care team are on hand to provide flexible care packages which tailor to your needs, now, and in the future, which ensure we are available to support you at every stage of your condition. From hourly companion visits to nursing care for complex conditions to full-time live-in care, there is a Helping Hands carer in Truro awaiting your call.

Meet the team

Lindsey Kneller

Meet Lindsey Kneller, our Branch Care Manager, Truro

I am the newly appointed branch manager in Truro. I have worked in the health care sector since 2008, I knew this was the right career path for me when I was a teenager - I helped to care for my grandmother who had dementia and I decided I wanted to make a difference to the lives of individuals and their families. I left the adult care sector for a few years and worked with children who had learning difficulties, but I left this job when I moved to Cornwall and decided that care was where I was meant to be. I am a happy, confident, enthusiastic person, with a natural ability to get on with people. My friends call me Sunshine! I like to spend my weekends exploring the Cornish coast with my dog Maisie or spending time with my family watching the Pirates play rugby in Penzance.
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Sophie Parker

Sophie Parker

Area Care Manager, South West

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Visiting care in and around Truro

The team of dedicated carers in Truro can provide one-to-one support in many different ways. What sets them apart is that they tailor your care entirely around you and always focus on your wellbeing and comfort.

Whether you’re living with Parkinson’s and struggle with cooking and cleaning or if you’re a young person with cerebral palsy and want to keep in touch with your circle of friends – we believe that your care should be unique to you and fit in with who you are as a person.

Starting from as little as 30-minute visits per week up to several daily calls, we’ll put a package of visiting care in place that suits your routine and requirements. So, if you love going for a stroll along the River Truro or need assistance throughout the day to mobilise around your house safely, the team will find a solution that’s appropriate for you.

Live-in care that’s personalised for you

Live-in care enables you to have one-to-one care throughout the day and during the night that is entirely bespoke to you. Unlike visiting care, your carer will move into your home and live with you, so even if you have complex care need, you be assured someone will be there to support you.

Hand-picked collaboratively, we’ll work with you to find a live-in carer that is experienced in your particular care needs, but who also has a similar personality and interests to you. So, if you love exploring the many gardens in Truro such as Burncoose Gardens and Enys Garden, we’ll find a carer who enjoys horticulture as much as you do.

Your live-in carer will always respect your privacy and carry out your care with complete dignity. As well as always being there for you, your carer can become much more than someone who looks after your practical needs; they’ll become a friend.

To find out what is live in care, click here.

Get your independence back with domiciliary care

Traditionally known as visiting care, domiciliary care takes into account what your preferences are and when you want support delivered to you. That way, you are always in control of the level of care you receive, which can be increased or decreased if necessary.

You might be struggling to get to the shops to collect your groceries or you may need extra support getting in and out of bed in the morning and evening. Whatever you need help with, the team will work closely with you to find the perfect resolution.

Dementia care from our specialists

With more and more people being diagnosed with dementia, there is more of a need than ever for dementia care that is delivered by carers who are expertly trained in supporting those living with the condition. All of our carers have an entire day dedicated to dementia training, where they learn everything from different types of dementia, how to settle any anxieties or worries of an individual or their family, and even a multi-sensory experience that replicates dementia symptoms so that they get a real feel for what it’s like.

In doing so, you can rest assured that you or your loved one will receive the very best dementia care from the start of their diagnosis all the way through to the later stages of their condition.

Elderly care for your senior years

The Truro team have a wealth of experience when it comes to elderly care, and if you know that you need a bit of extra help but are unsure specifically what you need help with, they’ll instantly put your mind at ease and talk through the different options available to you.

If you need support with personal care and gentle reminders to take medication or apply creams, then we’ll make sure you’re supported in a dignified and respectful way. Additionally, we can support you with watering your plants, assisting you to cook meals or even accompanying you to Truro Farmers’ Market to buy local crafts and produce.

Respite care for a short-term solution

Everyone deserves a holiday, and if you receive care from a relative or friend it’s really important that you can enjoy some quality time together without any impact on your care. With a respite carer, they can accompany you with your family or carer to your chosen destination and be on hand to take care of all of your needs so that you can all enjoy a real break.

If you’ve recently been in hospital following a fall or injury or you need a last-minute care arrangement, respite care could be the relief you’re looking for. We have carers available to come in and provide quality care at the drop of a hat – often on the same day that you enquire with us – so that’ll you’ll never be left without any support regardless of your situation.

Friendly, compassionate carers in Truro

What sets our carers apart is their willingness to go the extra mile for their customers whilst continuing to deliver quality care with a smile. It’s these attributes that we look for when recruiting our carers, as it’s not something that can be taught; it’s innately within them.

To ensure they’re equipped to handle any care scenario in the field, our carers receive award-winning training on modules that cover mobility, first aid, medication, equality and diversity, safeguarding and personal care. That way, we can guarantee quality of care to our customers within their homes that is of the same high standards across our 100+ branches nationwide.

As with all regulated care companies, we are closely monitored by the Care Quality Commission (CQC), who ensure we are fully-compliant with industry guidelines. We are also a founding member of the Homecare Association (HCA), who encourage sharing of best practice and promotes high standards of care at home for people across the UK.

Find out more about care in Truro

If you’d like to discuss visiting or live-in care options, you can arrange a meeting with us by calling. We’re here to take your call seven days a week.

You can also pop into our branch on Lemon Street, Monday to Friday anytime between 8:30am to 5:30pm. If getting to us is a bit difficult, we can come to you! Just let us know whether you prefer to meet at a local café or in your front room, and we’ll be there.

Call us on 01872 464 412 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Truro to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 29 reviews

Outstanding86%
Excellent14%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 8 reviews

Our credentials

Our Truro branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

43 Lemon Street, Truro, TR1 2NS Show on Map

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