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Locally managed service

West Norwood

Little and often, companionship to nursing. With branches nationwide.

West Norwood

We began caring for our customers in their own homes in 1989, so you can understand why we’re considered the home care experts. Our amazing carers will support you or your loved ones in the home you love to live your best life possible every single day. We’re also fully regulated by the CQC and CIW so you can be confident in our superb levels of care. Talk to us today about how we could be caring for you or your loved ones at home.

We can support you in and around West Norwood, Dulwich, Upper Sydenham, Crystal Palace, Penge, Streatham, Sydenham, Thornton Heath and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

02031317828 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in West Norwood

West Norwood is a thriving residential area well served by amenities and surrounded by hillsides on its east, west and south sides, with far-reaching views of the City of London, Crystal Palace and more.

This is just the sort of area that Helping Hands likes to get to know, as we want to ensure that as many people as possible have the ability to receive care from our amazing, compassionate carers, delivering both our visiting and live-in care services.

Meet the team

Ian Gedge

Meet Ian Gedge, our Branch Manager, Dulwich

"Hello, I'm Ian, the Registered Manager for Dulwich and surrounding boroughs including Southwark, Lambeth and Greenwich. I am responsible for overseeing all services provided, ensuring they are of the highest quality possible. I am also there to make sure that all of my carers feel supported and have undergone the necessary training.
"I enjoy visiting customers and discussing their care needs; if they're happy then I'm happy! I've lived in the local area since moving to London, which helps me to get to our customers in need. Meeting people and listening to their life stories and experiences is one of my favourite parts of my job."

Carole Kerton-Church

Carole Kerton-Church

Regional Clinical Lead, London & Essex

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Matt Bristow

Matt Bristow

Regional Care Director, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Other services we provide at this branch

Home care in West Norwood

Visiting care from Helping Hands sees our compassionate carers coming to your home to deliver every aspect of your care, including meal preparation, personal care, medication, housework and anything else you need support with. Your independence is promoted at all times to ensure that you get to live your best life possible within the home you love, while thanks to your bespoke package of care designed especially for you, your routines and preferences will always be respected.

West Norwood live-in care

Live-in care will see our amazing carers living in your home with you, ensuring that you’re always supported around the clock. Whether you have mild or complex care needs you can benefit from the around the clock presence of your carer, meaning that if you aren’t confident being alone at home it is a great reassurance, for both you and your loved ones. They’ll never make you feel as if your home isn’t your own anymore though, as they’ll be discreet and give you space when you need it.

Better than an agency in West Norwood

We’re better than home care agencies because we aren’t one! We never have been an agency – we’re a private home care company who considers our carers to be the most important part of what we do. We look after our carers so that they’ll look after our customers excellently, employing them directly rather than insisting that they’re self-employed as many agencies do, before charging you hidden fees to ‘match’ you with someone suitable.

Domiciliary care in West Norwood

Your routines in your own home are very important; after all it’s how you’ve always done things so it makes perfect sense that when you need domiciliary care you would still like those routines followed. Whether you choose visiting or live-in care you’ll still receive the same exemplary standards that we deliver, and with visiting care starting from just 30 minutes per week you can be sure we’ll design a package that suits you perfectly.

Dementia care at home

Our 30 years of dementia care experience have seen us care for thousands of customers in their own homes, enabling them to live their best life possible in the place they love as their condition progresses. Remaining in familiar surroundings for your care, close to loved ones and precious memories can be beneficial when living with dementia, even helping to reduce confusion and anxiety in some cases. Our carers will offer guidance & support whenever you need it and with their specialist assistance you’ll remain as independent as possible.

Short term respite care

Respite care at home can be preferable to having to relocate to a care home temporarily, as they won’t be able to give you the one-to-one, personalised care that you’d get from remaining at home and being cared for. Our amazing carers can come to you on a short-term basis and deliver all the care you need, until your regular carer returns or you’re well enough to manage on your own again. Even in an emergency, we’ll still always try to be with you within 24 hours.

Elderly care for extra support

Elderly care can be useful if you’re finding certain tasks around your home are becoming more difficult than they used to. Perhaps you’re struggling to get in and out of the bath, bed, or shower, prepare nutritious meals or mange the vacuuming? Regardless of what you need support with we can help, and thanks to your personalised support plan we’ll know exactly what your preferences are and how we can support you to live your best life possible in your own home.

Fully trained carers in West Norwood

We value our carers highly because they’re the true heart of our business. They go above and beyond every day of the years to ensure our customers get to live the highest quality life they can, regardless of their condition. Our carers are well trained when we first take them on but we also give them the opportunity to develop their skills and we love it when we can promote from within and see our carers progress to management, as that’s how we know standards will remain high. We’re also fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you know we’ll deliver the high standards we promise.

Find out more about care at home in West Norwood

Find out more about care at home in West Norwood, talk to our friendly customer care specialists today. They’re available seven days a week to take your call, or if you prefer you can contact us via our website.

Call us on 02031317828 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM
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