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CQC & CIW Regulated
Fast response & immediate start
Trustpilot review score Helping Hands Home Care are rated as 'Excellent' on Trustpilot out of over 850 Reviews.
Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.8 out of 5 stars from 10 reviews


This branch covers where you need care:

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To learn more about how we can help call

02031317828 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Dulwich, 525 Norwood Road, West Norwood, London, SE27 9DL (see on maps)

Live-in care and visiting care in Dulwich

With a name that means “Marshy Meadow Where Dill Grows”, Dulwich is nestled in the London Borough of Southwark. As the birthplace of some of Britain’s most well-known names, including the actor Tim Roth, TV personality Sue Perkins (of Mel and Sue) and the author Enid Blyton, Dulwich is also home to one of the leading care providers in the UK – Helping Hands.

Covering areas such as Camberwell, Streatham, Surrey Quays, West Norwood, Sydenham, Peckham, Brixton, Herne Hill and the surrounding areas, our dedicated team of carers in Dulwich are here to support you with personalised home care packages that are designed to keep you independent at home.

Meet the team

Christien Ingrosso

Meet Christien Ingrosso, our Area Care Manager, Dulwich

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role to lead a team of dedicated care experts in and around the London, Essex and South East region to ensure that the service and care we are delivering is to the highest possible standard for all our customers. I am married and a father of two girls. I enjoy very much spending time with my family and going on walks with my dog, or as some may say he likes to walk me! I have been fortunate enough to meet some fantastic employees throughout my time at Helping Hands. Each day I witness first-hand the determination and drive that each and all of our carers show to help our customers maintain healthy and independent lives in the familiar surroundings of their own homes.
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More
Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care in Dulwich to support your independence

For over 30 years, we’ve been committed to providing person-centred home care to thousands of families across the UK. As a family-run business, we understand how important it is for you to feel safe and independent in your own home – regardless of your condition. That’s why the Dulwich team are here to provide the dedicated support you need so that you can continue to live your life on your terms – just with a little help along the way.

You may be growing older and finding it increasingly difficult to get dressed and ready for the day, or perhaps you are living with a condition that affects your mobility and you need a little support with getting out to work; whatever it is you need, our Dulwich team will build a dedicated support plan to ensure that you have the support you need, when you need it.

Our aim is to ensure that you can continue to live your life safely and independently with no compromise to your day-to-day routine. So, whether need a carer to pop-in little and often to help you throughout the day or more intensive support for complex or clinical conditions, we’re here to help.

Live-in care to keep you safe at home

We understand that accepting the need for more intensive support for you or your loved ones can be difficult, but the Dulwich team are here to support you and alleviate any worries you may have. Live-in care does exactly what it says on the tin; a carer will live with you in your home to provide you with round-the-clock support. What’s more, we’ll work with you to find a carer that shares your hobbies and interests, so as well as receiving practical support, you’ll gain a friend along the way.

Here at Helping Hands, we provide our dedicated service with one person in the centre: you. With no restrictions on visiting hours, no set mealtimes or menus and no daily schedules to follow, you’re able to continue to live your life entirely on your terms. Live-in care enables you to have full flexibility and control over each day – we’re just here to offer a helping hand wherever you need it.

And with the support of our expert clinical team, we can also offer industry-leading care for more complex conditions such as PEG feeding, stroke after-care, catheter & stoma care and acquired neurological and spinal injuries. So whether you are living with a progressive condition and are in need of more intensive support, or you are recovering from an injury and require round-the-clock support on your road to recovery, our dedicated Dulwich team are here to help.

Discover more on what is live-in care here.

Domiciliary care for you in Dulwich

When the need for more intensive support arises, we understand that residential care isn’t always everybody’s first choice. If your independence is important to you then it’s important to us too, so we’ll work with you to provide a personalised care plan to ensure that you have the care you need to support you at home.

With domiciliary support from he Dulwich team, you will have the freedom to choose the frequency and intensity of your care, meaning that the only person in control of your care is you.

Specialised dementia care from our Dulwich team

With over 100 different variants of dementia, it’s important that you have the correct information and support available to you when you need it, that’s why the Dulwich team are here to provide specialist guidance and support to you and your family throughout your dementia journey. Whether you are learning to adapt following a recent diagnosis, or you are in the latter stages of dementia and in need of more intensive support – we’re here to help.

When you or your loved one is living with dementia, we understand that familiarity is key. With specialist dementia care from our Dulwich team, we’ll give you the support you need to remain safe and happy in the comfort of your own home, bringing peace of mind to you and your loved ones.

Elderly care to support you at home

As we grow older, we may begin to find more difficulty in the tasks that we had once found quite simple. It may be that you are having trouble with getting out of bed and dressed for the day, or perhaps you are a caregiver for your partner but you can no longer support them like you used to. With elderly care from the Dulwich team, you have the support you need to remain independent at home.

Loneliness becomes more common in our elder years, so even if you would just like a friendly face to pop in for a cup of tea and a chat in the afternoon – we’ll be there for you.

Respite care for as long as you need it

You may be recovering from an illness or injury and don’t feel comfortable at home just yet, or perhaps you would like to take a trip into London for the weekend but you don’t feel safe going alone. Respite care is available for many occasions and can sometimes be needed at very short notice. But worry not, the Dulwich team can swiftly put a personalised respite care package in place to ensure that you have the support you need, for as long as you need it – often within 24 hours of your initial enquiry.

Fully-trained carers in Dulwich

Helping Hands was founded by Mary Lee in 1989 as a way to offer support to families who wanted to remain in the comfort of their own homes. Thirty years later, we’re proud that – with the dedication of our wonderful carers – we are still providing the same person-centred support to families across England and Wales.

Each of our carers are fully trained in moving & handling, health & safety, safeguarding, equality & diversity, medication support and many more, and they each possess the very quality that is pivotal to becoming a great carer: kindness.

We employ all of our carers directly, so you don’t need to worry about any additional paperwork or agency fees. We ensure that each of our carers receive full background checks, such as Disclosure Barring Service (DBS) screenings, as well as regular training refresher courses to ensure that their skills and practice are always at the best that they can be.

Here at Helping Hands, we’re proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Dulwich

If you’d like to find out more about how the Dulwich team can help you, please call us. Our phone lines are open seven days a week.

If you’d prefer to meet face-to-face, you are welcome to pop into our branch on Norwood Road. Or we can meet you for a coffee at a place most convenient for you – whether that’s at your local café or your kitchen table.

Call us on 02031317828 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Dulwich to ensure our customers receive the best possible live in and home care service.

4.8 out of 5 stars, from 10 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.8 out of 5

from 11 reviews

Our credentials

Our Dulwich branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Dulwich, 525 Norwood Road, West Norwood, London, SE27 9DL Show on Map

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