Home care in Bishop Auckland
Visiting care and home care in Bishop Auckland
Bishop Auckland earned is name due to historically being the town of residence for Bishops of Durham. The town grew in size rapidly during the 19th century as it experienced an industrial boom, especially in coal mining. Nowadays, it is home to a number of historic Grade I listed buildings, included Auckland Castle.
Our home care services are regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. Therefore you can have complete confidence that your care from our team will always be of the very highest standard.
As well as Bishop Auckland, we can provide care in: Escomb, Binchester, Eldon, Shildon, High Etherley, Coundon, Leeholme, Hunwick, North Bitchburn, and more.
At Helping Hands, our history doesn’t stretch back quite as far, but we’ve still got over 30 years of home care experience – so our Bishop Auckland carers know the value of being able to remain at home and continue enjoying the home and community you know and love.
Whether you’ve lived in Bishop Auckland all your life or have only recently moved to the area, it’s only natural you’ll want your day-to-day life to incorporate all the wonderful sights and scenes that are local to you – and that’s what care at home enables you to do.
Quality care provided in your own home
Home care from our Bishop Auckland team offers security, mobility, and companionship.
For over 30 years, we've provided nurse-supported assistance, companionship and expert care to thousands of individuals across England and Wales. As industry leaders in home care, we know just what it takes to provide the right level of support so that you can retain your independence in the comfort of your own home.
We offer two types of home care in:
Constant 24-hour care
Live-in care
One-to-one support from a fully qualified carer that lives with you. Full-time support so you can stay at home where you feel most comfortable.
- Round-the-clock (24/7)
- In your own home
- Personalised care plan
- Carer to match your needs, personality and interests
Occassional care visits
Hourly visiting care
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
- From 30 minutes a week depending on your needs
- In your own home
- Flexible care plan based on customer's needs
- All levels of care covered
Meet the Bishop Auckland care team
Branch Care Manager
As Branch Care Manager, I oversee daily operations, ensuring compliance, high-quality care, and customer satisfaction. A local woman, I’m passionate about investing in my community and leading with kindness. With 10+ years’ experience in care, I’ve supported diverse needs and challenges. Outside work, I’m a proud mom to a bright 2-year-old, enjoy UK and global adventures, cooking, and crafts—all of which fuel my dedication to delivering excellence in care. It is important to me and my team to ensure we maintain the values of the company and always promote our customers independence to enable them to remain living within their own homes and for us to always strive to improve and develop the service we provide. In my spare time I love to spend quality time with my partner and my fur baby Obee - 1 going on walking adventures. I also like to travel the world and learn about new cultures and their ways of living. Some of my favourite places that I have travelled to are America, Australia, Thailand, St Lucia, Fiji, Dubai, Dominican Republic, and numerous Cities across Europe.
Regional Care Director, North
Area Care Manager, North
Reviews and credentials
We are actively collecting and monitoring our reviews and feedback for Bishop Auckland to ensure our customers receive the best possible live in and home care service.
Fully regulated by the CQC
Other care we provide
High quality home care in Bishop Auckland
With home care, you’ll be able to continue living in the comfortable, familiar surroundings of your own home whilst receiving the specialist day-to-day support you need to maintain your preferred lifestyle and routines.
Our wonderful carers can provide a wide range of care services to help you out around the home – whether you need continence support, mobility assistance, help with personal hygiene routines, someone to help with housekeeping, support with a complex medical condition, or just about anything else.
We specialise in meaningful, person-centred home care for people with varying types and levels of needs. This might range from someone popping in during the week to check up on a loved one and make them a cuppa, to providing specialist care for a loved one with advanced dementia or cancer.
24/7 live in care support
Our Bishop Auckland team offer home care on both a visiting and live-in basis. Live-in care is ideal for anyone who is currently receiving visiting care but would now benefit from a more round-the-clock support solution. You’ll need to provide your live-in carer with their own room, so that they can stay with you and offer proactive support throughout the night as well as during the daytime.
Why Helping Hands is better than a care agency in Bishop Auckland
Helping Hands are a private care provider, rather than a care agency. We employ all of our carers directly, and always will, because we value the peace of mind this gives our customers. Many care agencies don’t employ their own carers, which means the customer ends up having to handle payments and deal with lots of fiddly paperwork.
We believe that providing the best care possible includes looking after your carer and removing as many burdens from you as we can, and our customers truly appreciate this. We’ll also make sure that even if your scheduled carer is taken ill or needs a break, you’ll have a replacement carer visit at the times you like.
Qualified carers providing a variety of care services in Bishop Auckland
When you choose care from Helping Hands, you can be confident you’ll be receiving support from the very best carers in the UK. We’re extremely selective about who we recruit to our care team in Bishop Auckland – we only hire people who share our company-wide family values, and who are passionate about providing genuinely transformative care to people who need it.
Every Helping Hands carer has undergone numerous background checks, as we want to ensure they’ll be a perfect fit for us and for you or your loved one. Then, when they start with us, all carers enrol on our comprehensive, industry-leading training and assessment programme, which includes modules on dementia care, mobility assistance, moving and handling, first aid, and so much more.
Branch information
Units 1 & 2 Sunderland Road,
Durham,
DH1 2LH