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Locally managed service

Bishops Stortford

Little and often, companionship to nursing. With branches nationwide.

Bishops Stortford

This branch covers where you need care:

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01279966104 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting and live-in care in Bishops Stortford

Nestled in the countryside of Hertfordshire, the rural town of Bishops Stortford is a popular place for people of all ages to live due to its close proximity to London and its beautiful surroundings. Named after the River Stort that flows through its centre and the Bishops that bought the town in the 11th century, this pretty place is full of history. Bringing it to the modern-day necessities for some of its inhabitants is a team of Helping Hands carers, who are able to support the town’s residence with care at home.

Led by branch manager Dale, the local team offer home care in Birchanger, Bishops Stortford, Bury Green, Cradle End, Hazel End, Little Halingbury, Stansted, Stanstead Mountfitchet, Thorley and the surrounding areas.

Meet the team

Carole Kerton-Church

Meet Carole Kerton-Church, our Regional Clinical Lead, London & Essex

“I’m the Regional Clinical Lead for London and Essex. I am proud to have 20 years’ experience in care and nursing and can’t imagine that there is anything else that I would want to do more. I am passionate about proactive care and health education and I have been lucky enough not only to look after, but also work alongside so many different people – I’ve heard so many amazing and often inspiring stories. Working for Helping Hands enables me and my colleagues to support people in their own home – the place where most people want to stay for as long as they can. It’s so important and extremely rewarding.”

Matt Bristow

Matt Bristow

Regional Care Director, South East

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Sarah Waring

Sarah Waring

Live-in Area Care Manager, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Maintaining independence with visiting care

For over 30 years, we have been supporting thousands of individuals to stay safe and well at home with the assistance of our friendly carers up and down the UK. And here in Bishops Stortford, it’s no different.

Created around you and your preferences, we’ll work alongside you to create a care plan that is bespoke to your needs and requirements – whether you need two visits per week to help you with shopping and light household duties, or if you need four calls a day to support you to mobilise safely around your home, we can offer visiting care to suit you.

We can offer care for a range of different health needs or conditions; from Parkinson’s, arthritis and Alzheimer’s, to multiple sclerosis, cerebral palsy and motor neurone disease – we have the expertise to support you to maintain your independence and live life on your terms.

Live-in care in Bishops Stortford

If you require constant assistance due to a complex health condition, live-in care could be the ideal solution for you. Not only does it mean that you’re able to stay in the comfort of your own home whilst receiving care, but you will have the luxury of having one-to-one support from the same private carer that will get to know you and how you like your care to be delivered.

To ensure you have the right carer for you, we work closely with you and your family to find and select a carer that is matched to you in personality and experience in your specific care needs too. After all, you’re welcoming them into your home to live with you and provide care for you, so you need to ensure you feel completely comfortable with your live-in carer. And if things aren’t quite right, as a fully-managed service we can find an alternative carer quickly and efficiently so that you’re never left without care.

Domiciliary care that enables you to live independently

Domiciliary care, another term for visiting care or home care, can start from as little as 30-minute visits per week to support you with the cleaning, laundry, vacuuming and food preparation. This may increase to a couple of hourly visits throughout the day to assist you with getting washed and dressed in the morning, preparing meals and accompanying you on an afternoon to Hatfield Forest.

We’re led by you, so it really does depend on what you want to get from your support plan – whether that’s continence support, assistance with getting to appointments, or simply someone to have a cup of tea and a chat with every week whilst making you some lunch.

Support for you and your loved one with dementia care

A diagnosis of Alzheimer’s, vascular dementia, Pick’s disease or any other type of dementia, can be unsettling for everyone involved. As a family, you’re having to get used to your relative not being the person they once were and as an individual, you’re having to get used to not remembering things as you once did or becoming confused easily. But with dementia care from our compassionate team, you can all be reassured that your loved one will have the right support and care for them as their needs change and they adapt to their diagnosis.

Elderly care in your own home

Instead of having the stress and upheaval of moving into a nursing home or supported living accommodation, elderly home care from the Bishops Stortford team is a direct alternative to a care home. We’ll enable you to continue to do everything you’ve always done, just with a little help along the way. So, if you enjoy taking a stroll around Castle Gardens but need assistance to do so or if you love spending time in your garden but are unable to water your flowers due to your arthritis symptoms, we can help. And if you discover that you require more care after initially requesting a couple of hours a week to help with housework, we can adapt your care around you so that you receive support with personal care, medication and anything else that you require assistance with at home.

Short-term respite care

There are lots of people that care full time for their loved ones, but sometimes don’t know where to turn when they need a break. That’s where we can step in. From as little as three days up to several weeks, the Bishops Stortford team can provide respite care for your loved one in their home, allowing you to take the time away that you need. We’ll ensure that we meet with you both beforehand so that the transfer of care is straight forward and seamless, giving both of you peace of mind that the right care is in place whilst you recharge your batteries.

Fully-trained carers in Bishops Stortford

We take extreme pride in all of our carers, as they really are the reason why we are able to care for so many people across the country in such an exceptional way. Carefully selecting each new recruit, we make sure that every carer has a thorough background check – including an enhanced Disclosure Barring Service (DBS) screening – as well as a comprehensive set of assessments to undertake before they become fully-fledged carers. Modules include moving & handling, first aid, safeguarding, diversity & equality, medication and personal care, amongst others.

Our award-winning training also continues as our carers develop whilst they are with us, with regular refresher training and the opportunity to undertake advanced training for areas of interest and specialism.

As with any other reputable care provider, Helping Hands is regulated by the Care Quality Commission (CQC), the official body that ensure we are providing a safe, responsive and effective service and that we are doing what we say we will.

Find out more about care in Bishops Stortford

If you’re considering arranging care for yourself or a loved one, do get in touch with us. You can call our Customer Care Specialists Monday to Friday from 8am until 7pm and Saturday and Sunday from 9am until 6pm, or pop into the branch in Harlow. We’ll be happy to talk through the different options with you and arrange a home visit.

Call us on 01279966104 Talk to us on live chat Request a call back

Our credentials

Our Bishops Stortford branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM
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