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CQC & CIW Regulated
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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our compassionate carers go above and beyond to provide the best service possible to our customers and thanks to their tireless work we have grown to be one of the UK’s foremost home care providers. It’s our ethos to keep you as independent as possible in the home you love and thanks to your bespoke care package and personalised support plan you’ll always be at the centre of your care journey, so for more information about our fully regulated service by the CQC and CIW, talk to us today.

We can support you in and around Epping, Coopersale Street, Fiddler’s Hamlet, Bell Common, Epping Upland, Thornwood, Theydon Garnon, and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01279966104 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Home care visits in Epping

If you got on the London Underground’s Central line and went as far as you could to go the North-East, you’d end up in Epping, worth a visit thanks to its historic Grade I, II and III listed buildings. Epping also has a weekly market dating back to 1253, which is still held every Monday.

Even though our history doesn’t go back quite as far as that, we’ve still got over 30 years of experience as one of the leading home care providers, with branches across England and Wales. With visiting care starting from just 30 minutes a week and live-in as an option too, we can support you or your loved ones with all your care needs.

Meet the team

Christien Ingrosso

Meet Christien Ingrosso, our Area Care Manager, Epping

Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role to lead a team of dedicated care experts in and around the London, Essex and South East region to ensure that the service and care we are delivering is to the highest possible standard for all our customers. I am married and a father of two girls. I enjoy very much spending time with my family and going on walks with my dog, or as some may say he likes to walk me! I have been fortunate enough to meet some fantastic employees throughout my time at Helping Hands. Each day I witness first-hand the determination and drive that each and all of our carers show to help our customers maintain healthy and independent lives in the familiar surroundings of their own homes.
Matt Bristow

Matt Bristow

Regional Care Director, South East

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Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CarePalliative Care

Other services we provide at this branch

Home care in Epping

Our fully managed visiting care service will care for you at home from just 30 minutes a week, safeguarding your wellbeing and ensuring that you live your best life, as independently as possible. Our compassionate carers will be able to support you with every aspect of your daily routine including personal care, medication administration, mobility support, meal preparation and housework, and our 30 years of expertise means you know you’ll be cared for by one of the industry’s leading companies.

Live-in care in Epping

Our live-in carers are amazing at what they do, as they’ll quickly develop an in-depth knowledge of both you and your condition, meaning that they’ll be able to care for you expertly and ensure you live your very best life possible. Your personalised support plan will ensure that your routines and preferences are always respected, and your carer will soon become a friend who you’ll wonder who you ever managed without!

Better than a care agency in Epping

Our incredible carers are at the heart of our business and that’s just one of the reasons why we’re so much better than a home care agency. Being a private company means we can employ all of our carers directly and offer them a stability that isn’t always available elsewhere in the home care industry. Additionally, we keep all of our pricing structures transparent and easy to follow so that when your bill arrives you can anticipate what it will be, avoiding unpleasant surprises or ‘hidden’ fees.

Supporting you with domiciliary care

If you need care and you thought your only option was to move to residential care, you couldn’t be more mistaken. At Helping Hands, we offer domiciliary care on both a visiting and live-in basis, from just 30 minutes a week. Remaining in your beloved surroundings will be beneficial both emotionally and physically as you get to stay where you’re happiest, and we’ll promote your independence at all times, while you and your loved ones will know that everything we do is focussed on your wellbeing.

Dementia care in your own home

Being diagnosed with dementia can be difficult for the person diagnosed and their loved ones, as inevitable questions about the future are voiced and advice sought. When it comes to the notion of dementia care, Helping Hands have 30 years’ experience supporting people living with dementia to remain safe and comfortable within their own homes, which can be particularly beneficial at reducing confusion and anxiety in some cases, due to the familiar surroundings.

Emergency respite care for immediate support

When you need short-term, temporary care due to your regular carer not being available, respite care at home is a fantastic alternative to residential care. You get to stay in your own home while being supported with every aspect of you care needs, and thanks to your personalised support plan which will ensure continuity of care, you’ll feel as if your regular carer never left. Even in an emergency we can get care into your home within 24 hours if necessary.

Elderly care

Housework and taking care of ourselves can sometimes become more difficult as we get older, due to age-related frailties or the result of an illness or condition. When tasks begin to take longer it can mean you really struggle at home with the daily practicalities such as personal care, taking a bath or shower safely, vacuuming, preparing meals, laundry, housework and so much more, so why not have some elderly care from Helping Hands, let us make you a cup of tea and relax.

Fully trained carers in Epping

We train our carers thoroughly to ensure that they can utilise all of their skills and experience when it comes to supporting their customers to live safely and as independently as possible in their own homes. We’re fully regulated by the Care Quality Commission and Care Inspectorate Wales which demonstrates our commitment to delivering the highest standards of care at all times, which is why we consider our carers the best in the industry and know there’s no-one better to deliver exceptional service.

Find out more about homecare in Epping

Find out more about homecare in Epping. Our friendly customer care specialists are available seven days a week to talk to you, or alternatively, you can contact us via our website, and we’ll be happy to call you back.

Call us on 01279966104 Talk to us on live chat Request a call back

Our credentials

Our Epping branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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