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Rated excellent on Trustpilot
Locally managed service

Bury St Edmunds

Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 7 reviews

Bury St Edmunds

Our home care team in Bury St Edmunds provides an excellent standard of support for people regardless of their age or disability. Trained and regulated through the Care Quality Commision, our carers are more than capable to help with your care needs. From sporadic drop-ins to full-time assistance, there is a compassionate companion awaiting your call!

Our expert team are dedicated to providing friendly and professional care in the comfort of your home, covering areas such as Blackthorpe, Westley, Horringer, Low Green, Great Barton and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01284545620 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Bury St Edmunds, 4 King's Mews Road Bury St Edmunds Suffolk IP33 3DE (see on maps)

Live-in care and visiting care tailored to you

Surrounded with a beautiful countryside and historic ruins, Bury St Edmunds offers visitors and the local community stunning parks, magnificent cathedrals, not to mention award-winning home care provided by the UK’s leading home care provider – Helping Hands.


Meet the team

Jacqueline Wilson

Jacqueline Wilson

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Regional Clinical Lead, East

Regional Clinical Lead, East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative Care

Other services we provide at this branch

Home care to support you in Bury St Edmunds

Whether you or your loved one needs support with mobility, medication administration, personal care, or just a friendly face to enjoy breakfast with, our team of carers are on hand to help you preserve your independence in the comfort of your own home.

You might just need 30-minute drop-ins to help you with household chores and laundry, or more complex care for a progressive condition. Nonetheless, our Bury St Edmunds team are fully trained to support you and your loved ones.

Live-in care for round-the-clock support

If you’re looking for constant support that you can trust, our team of expert carers are here to help. Providing round-the-clock care in the comfort of your own home, you can rest assured you or your loved one is in safe hands.

Whether you enjoy walking through the history and heritage of the ‘jewel in the crown of Suffolk’ or keeping in touch with the local community, your live-in carer will be there with you, every step of the way.

Built entirely around you, our bespoke care plans allow you to continue living the life you love. With no visiting hour restrictions, mealtimes or menus, you’re completely in control of your care.

Better than a care agency in Bury St Edmunds

Because we’re a private care provider, rather than a care agency, you won’t have any annoying hidden costs or unwanted extras with us – we’re completely up front about all of our fees, so you can be absolutely confident that you’re getting exactly what you require from us. Our care experts in Bury St Edmunds will take the time to understand your needs and wishes so that they can offer you a package of care that is tailored to your personal situation. And, of course, we’re completely regulated by the Care Quality Commission and Care Inspectorate Wales, which means we’re fully committed to providing high levels of care day in, day out.

Domiciliary care to support you in Bury St Edmunds

You might be living with a progressive condition such as Alzheimer’s, or perhaps you’ve recently lost a loved one and would like some company during the evenings. Whatever it is, preserving your independence is important to us.

Whether it’s a 30-minute visit to help you prepare breakfast or more advanced clinical support, the Bury St Edmund’s team are here to provide personalised care plans that do more than care for you.

Specialist dementia care from our Bury St Edmunds team

Did you know there are over 100 different forms of dementia? With varying symptoms and the uncertainties and anxieties that a dementia diagnosis’ can bring, our award-winning training ensures all of our carers have the knowledge and experience to support you and your loved ones throughout this difficult journey.

Each of our res complete specialist training, covering the many variants of the condition, including dementia with Lewy bodies, Alzheimer’s and Picks disease, so you can rest assured that you’re in safe and experienced hands.

Elderly care to support your independence

If you’re mobility isn’t as sturdy as it once was or you’re struggling to keep on top of the laundry and cleaning, our Bury St Edmunds team are here to give you the support and companionship that you need.

With bespoke care packages tailored around you and your needs, our expert carers can support you, whenever you need it.

Respite care for your short-term support

Perhaps your family are going on holiday and you’d like some extra support so that you can enjoy the break with them, or maybe you’re returning home after a short stay in hospital. Our team of carers can provide the respite support you need, for as long as you need it.

We completely understand that emergencies do happen, that’s why we’re proud to provide immediate care packages. And more often than not, your carer will be knocking on the door within 24 hours of your initial enquiry.

Fully-trained carers to support you in Bury St Edmunds

With over 30 years’ experience and a stringent recruitment process, you can rest assured that you and your loved ones are in safe and knowledgeable hands. With full background checks, such as Disclosing Barring Service (DBS) screenings, we employ the very best carers.

We’re proud to be recognised as the UK’s leading home care provider and are fully regulated by the Care Quality Commission (CQC). And, as the only home care provider endorsed as a Centre of Excellence by Skills for Care, you can take comfort in the knowledge that you’re loved one is in trustworthy hands.

Find out more about care in Bury St Edmunds

If you’d like to discuss your or your loved one’s needs further, please don’t hesitate to contact the Bury St Edmund’s team. We’re here to take your call seven days a week.

Perhaps you’d like to meet face to face? No problem. We’ll be happy to book a meeting at a time and place that’s suitable for you. Whether it’s at our branch or over a cup of tea in your front room.

If you'd like to discuss your care in more detail, you can contact us in several ways

Call us on 01284545620 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Bury St Edmunds to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 7 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 2 reviews

Our credentials

Our Bury St Edmunds branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Bury St Edmunds, 4 King's Mews Road Bury St Edmunds Suffolk IP33 3DE Show on Map

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