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How to become a care assistant

More jobs, more training, more support. Join Britain’s best home care team.

Three care assistants

Join our award-winning home care team

Finding your next role as a care assistant couldn’t be easier. Search our current vacancies – available across England and Wales – and follow the easy steps to apply.

By joining our team, you’ll benefit from a flexible work life, great pay, fantastic benefits, ongoing support and a commitment to investing in your future.

A background in care is not essential as we provide full training before you start.

7 steps to becoming a care assistant

Follow these easy steps to becoming a care assistant with Helping Hands. With jobs available throughout England and Wales, we’re always on the lookout for more caring stars to join our team.

apply online

Step 1: Apply online or contact us

Either search and apply online or call us on 03331224269. However you apply, you’ll be asked four key questions to make sure you meet our criteria.


phone interview

Step 2: Phone interview

We’ll arrange a 15-minute phone interview to get to know you better. If you’re successful, you’ll be invited to a face-to-face interview at your local branch.


face to face interview

Step 3: Face-to-face interview

At the interview, you’ll be asked questions on scenarios you may face to see how you’d handle certain situations. Please bring your ID and other requested paperwork so this can be checked with your application.


training and selection week

Step 4: Carer training

You’ll be invited to attend our three-day award-winning assessment and selection programme to become a Helping Hands care assistant. If you successfully pass the course, we will submit and pay for your Disclosure & Barring Service (DBS) check.


Step 5: Shadowing a carer

Once your DBS has been returned, your new manager will arrange for you to shadow an experienced carer. This will give you hands-on experience of the role before you start.


job offer

Step 6: Job offer and orientation

With good feedback from shadowing, your new branch manager will offer you a position, confirming your contract, start date and work times. You’ll also receive your Helping Hands uniform.


start working as a carer

Step 7: Start working as a care assistant

Once ready, you can start your role as a care assistant visiting customers in your area. Your branch manager will arrange the visits for you and will continue to support you in your role.

Meet our recruitment team

Based at our head office Warwickshire, our recruitment team is dedicated to assisting you at every step of your recruitment journey.

Kelly Dowling, Recruitment Manager for care assistants

Recruitment Manager for care assistants

Kelly Dowling

Kelly is responsible for managing the team that conducts the initial phone interviews with new care assistants and ensures each one of them is compliant to go out to work and look after our customers.

“I currently manage a team of over 30 people,” said Kelly, “but this is always growing with the opening of our new branches across the country.

“I really enjoy my role,” she added. “Knowing that we are providing dedicated carers who enable our customers to continue enjoy living in their own homes is priceless.”

Ursula Jayes, Head of Recruitment

Head of Carer Recruitment

Ursula Jayes

Ursula oversees the carer recruitment teams, ensuring that best practice procedures are in place. She’s the person who’s behind finding first-class carers for our customers, a role she describes as “the most rewarding and satisfying I have had in my career to date”.

“Carers are, without a doubt, the most important people here at Helping Hands,” she said. “Each and every carer applying for job must receive the best possible service – and one that is tailored for each applicant.”

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