Live-in care and visiting home care in Chatham
Rich in maritime history and splendour, the Kentish town of Chatham has some of the oldest dockyards in the UK. Home briefly to Charles Dickens whilst his father was stationed in the Royal Navy offices, Chatham is also home to one of the country’s leading homecare provider teams – Helping Hands.
Covering areas such as Chatham, Rochester, Strood, Cuxton and the surrounding areas, the local Helping Hands team are available to provide care whenever you need it. Experts in person-centred care, we work with you to find out your preferences and fit in to your existing routines.
Whether you’re living with a complex condition that requires round-the-clock support or you just need assistance once a week with getting out and about in your elderly years, we’re here to help.
Meet Lynne, our Branch Manager
"Hello! I’m Lynne, the Manager for Chatham branch. I'm very passionate about ensuring that we provide the best possible service for our customers in the local community and that they feel totally supported by kind and compassionate carers, who go above and beyond to look after them on a daily basis.
My role involves managing and developing my team of carers to ensure that we are consistently providing the best quality of care. I'm responsible for ensuring the highest quality, customer-led service, whilst upholding the values of Helping Hands."
Home care visits to suit you
Since 1989, we have led the way in terms of compassionate and empathetic homecare, ensuring that customers always remain in control and at the centre of their care package. Thirty years later, nothing has changed, and our Chatham team do their utmost to uphold this incredibly high standard.
From as little as 30 minutes per week to more regular daily calls, we’re equipped to support you with whatever you need – from helping to prepare your favourite culinary dish to accompanying you to medical appointments.
With our carers so local to you, we’re able to arrange care extremely quickly from your first contact with us, meaning that you can rest assured that help will be on its way. And with our carers being employed directly by us, there’s no need to worry about extra paper work or background checks – we already have this covered.
Equipped in supporting individuals with a variety of conditions from dementia, Parkinson’s and arthritis, to more complex conditions such as spinal and neurological injuries, cerebral palsy and stoma care – our care team are here to support you in whichever way you need.
The great thing about visiting homecare is that you get to choose when and how you receive care, regardless of the complexities of your condition. So the only person in control of your care is the person who matters most – you.
The carers were well-trained, professional, friendly, and kind. We are all so pleased Helping Hands was there for us and would recommend them to others.
Sandra, a visiting care customer
Live-in care to centred around your needs
Arranging for more support for you or your loved one can be an unsettling time, but with live-in care from the Chatham team we can alleviate any of the worries you may have. The great thing about a live-in carer is that they will live with you in your home and be there whenever you need them – even if that’s several times in the night due to continence issues.
Independence and comfort are our key aims and with that in mind, we work with you to find the right carer suited to your likes and personality. This means that instead of just a carer, you are gaining much more than that – companionship.
With more families than ever choosing live-in care over a residential home, routines and preferences are still maintained. Meal times are whenever you want them to be, as is getting up in the morning and going to bed. And if you want to take a daily trip down to Upnor Castle to marvel at the historic stone work, then that’s exactly what your live-in carer will do.
Discover more on what is live-in care here.
Domiciliary care in Chatham
We know how important it is for anyone in need of extra support to retain their independence as much as possible. That’s why our carers will encourage you to live the life you want to lead, with a little help along the way.
Traditionally known as visiting care, domiciliary care enables you to fit the support you need around your schedule, whilst you retain your home comforts. With assistance for everyday tasks such as house work and meal preparation, to help with personal care and emotional support – our carers provide all-round domiciliary care from a holistic perspective.
I feel so supported by all of the team. Excellent training was provided – it was so informative and to the point. All in all, a great place to work.
Darby, a carer in Chatham
Expert dementia care
Recognised as an industry-leading dementia specialist, Helping Hands ensure that every single carer is trained on dealing with the different types of dementia and how they present in each individual. From memory loss, confusion and challenging behaviour to helping an individual’s family understand the symptoms of their loved one’s dementia – the Chatham team will get to know you or your loved one and tailor a package of care entirely around them.
We understand the importance of routine and retaining as much independence as possible for someone living with dementia. Even if you or your loved one needs someone to sit with them for an hour or so on a daily basis, we’ll adhere to what you need to remain happy and healthy.
Elderly care to support your independence
Inevitably, things change for all of us as we begin to get older. For some, it may just be that you require a little help getting the washing in or aren’t confident visiting Capstone Country Park by yourself for your morning walk. For others, you may have a progressive condition that requires intensive support to help you get up, dressed and tend to your personal care. Whatever it is, the carers in Chatham will ensure you get the help you need on your terms.
Respite care for your short-term needs
Care needs can arise at any time for anyone. For an unexpected illness or injury, you may need some short-term support when you’re discharged from hospital to get you back on your feet again. Or perhaps you’re a carer that needs a brief break to recharge your batteries. We can swiftly put a package of care in place and on some occasions, even start care on the same day as your enquiry.
Replicating the care that you may already receive, the team from our Chatham branch will meet with you to discuss your requirements and preferences, giving you peace of mind that you’re in the best hands.
Respite care is also suitable for those wishing to attend events accompanied with a carer or if you want to go on holiday with your main carer but need a bit more support. With the coast being so close to Chatham, you shouldn’t have to miss out on a few sunny days by the seaside because you’re worrying about your care needs. Helping Hands’ respite care allows you to go where you want, when you want, safe in the knowledge that your care needs are put first.
Fully-trained carers in Chatham
Built on a foundation of family values, we understand better than anyone what it means to care. It’s not something that can be taught and that’s why we only select the very best individuals to become part of our care family.
With award-winning training delivered to all of our carers at our bespoke centre in Warwickshire, we ensure that the care you will receive is only of the highest quality. Trained in manual handling, first aid, safeguarding, medication and much more, we’ll ensure that you’re matched to a carer that suits your preferences and care needs.
In addition to in-house training, we employ all of our carers directly, taking the stress and worry out of any paperwork and background checks. We’re also the first and only homecare provider to be endorsed by Skills for Care as a Centre for Excellence, paired with being fully licensed by the Care Quality Commission.
Areas across Chatham that we cover:
Find out more about local care in Chatham
If you’d like to discuss your care options, our team are available seven days a week to take your call.
Lynne and her team are happy to meet wherever is easiest for you – either in the grand surroundings of Rochester Castle, a local coffee shop or even in your own home.