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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01622528652 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting care in Chatham

Rich in maritime history and splendour, the Kentish town of Chatham has some of the oldest dockyards in the UK. Home briefly to Charles Dickens whilst his father was stationed in the Royal Navy offices, Chatham is also home to one of the country’s leading homecare provider teams – Helping Hands.

Covering areas such as Chatham, Rochester, Strood, Cuxton and the surrounding areas, the local Helping Hands team are available to provide care whenever you need it. Experts in person-centred care, we work with you to find out your preferences and fit in to your existing routines.

Whether you’re living with a complex condition that requires round-the-clock support or you just need assistance once a week with getting out and about in your elderly years, we’re here to help.

Meet the team

Sue Smallbone

Meet Sue Smallbone, our Branch Care Manager, Chatham

“Hi, I’m Sue. As the Branch Manager for Maidstone, it is my responsibility to ensure that our customers are always receiving the level of support that they need in order to remain comfortable and independent at home. “I really enjoy being able to support our carers enough to know that they are making a positive difference to our customers, and that our team are providing a fantastic level of care to the Maidstone community. I remember one particular gentleman who was living with severe physical disabilities, and I would escort him to college where he was doing a pottery course. He certainly tested my creative abilities when he wanted to make a scaled-down version of the White House!”
Alison Jones

Alison Jones

Area Care Manager, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care to suit you

Since 1989, we have led the way in terms of compassionate and empathetic home care, ensuring that customers always remain in control and at the centre of their care package. Thirty years later, nothing has changed, and our Chatham team do their utmost to uphold this incredibly high standard.

From as little as 30 minutes per week to more regular daily calls, we’re equipped to support you with whatever you need – from helping to prepare your favourite culinary dish to accompanying you to medical appointments.

With our carers so local to you, we’re able to arrange care extremely quickly from your first contact with us, meaning that you can rest assured that help will be on its way. And with our carers being employed directly by us, there’s no need to worry about extra paper work or background checks – we already have this covered.

Equipped in supporting individuals with a variety of conditions from dementia, Parkinson’s and arthritis, to more complex conditions such as spinal and neurological injuries, cerebral palsy and stoma care – our care team are here to support you in whichever way you need.

The great thing about visiting homecare is that you get to choose when and how you receive care, regardless of the complexities of your condition. So the only person in control of your care is the person who matters most – you.

Live-in care to centred around your needs

Arranging for more support for you or your loved one can be an unsettling time, but with live-in care from the Chatham team we can alleviate any of the worries you may have. The great thing about a live-in carer is that they will live with you in your home and be there whenever you need them – even if that’s several times in the night due to continence issues.

Independence and comfort are our key aims and with that in mind, we work with you to find the right carer suited to your likes and personality. This means that instead of just a carer, you are gaining much more than that – companionship.

With more families than ever choosing live-in care over a residential home, routines and preferences are still maintained. Meal times are whenever you want them to be, as is getting up in the morning and going to bed. And if you want to take a daily trip down to Upnor Castle to marvel at the historic stone work, then that’s exactly what your live-in carer will do.

Discover more on what is live-in care here.

Domiciliary care in Chatham

We know how important it is for anyone in need of extra support to retain their independence as much as possible. That’s why our carers will encourage you to live the life you want to lead, with a little help along the way.

Traditionally known as visiting care, domiciliary care enables you to fit the support you need around your schedule, whilst you retain your home comforts. With assistance for everyday tasks such as house work and meal preparation, to help with personal care and emotional support – our carers provide all-round domiciliary care from a holistic perspective.

Expert dementia care

Recognised as an industry-leading dementia specialist, Helping Hands ensure that every single carer is trained on dealing with the different types of dementia and how they present in each individual. From memory loss, confusion and challenging behaviour to helping an individual’s family understand the symptoms of their loved one’s dementia – the Chatham team will get to know you or your loved one and tailor a package of care entirely around them.

We understand the importance of routine and retaining as much independence as possible for someone living with dementia. Even if you or your loved one needs someone to sit with them for an hour or so on a daily basis, we’ll adhere to what you need to remain happy and healthy.

Elderly care to support your independence

Inevitably, things change for all of us as we begin to get older. For some, it may just be that you require a little help getting the washing in or aren’t confident visiting Capstone Country Park by yourself for your morning walk. For others, you may have a progressive condition that requires intensive support to help you get up, dressed and tend to your personal care. Whatever it is, the carers in Chatham will ensure you get the help you need on your terms.

Respite care for your short-term needs

Care needs can arise at any time for anyone. For an unexpected illness or injury, you may need some short-term support when you’re discharged from hospital to get you back on your feet again. Or perhaps you’re a carer that needs a brief break to recharge your batteries. We can swiftly put a package of care in place and on some occasions, even start care on the same day as your enquiry.

Replicating the care that you may already receive, the team from our Chatham branch will meet with you to discuss your requirements and preferences, giving you peace of mind that you’re in the best hands.

Respite care is also suitable for those wishing to attend events accompanied with a carer or if you want to go on holiday with your main carer but need a bit more support. With the coast being so close to Chatham, you shouldn’t have to miss out on a few sunny days by the seaside because you’re worrying about your care needs. Helping Hands’ respite care allows you to go where you want, when you want, safe in the knowledge that your care needs are put first.

Fully-trained carers in Chatham

Built on a foundation of family values, we understand better than anyone what it means to care. It’s not something that can be taught and that’s why we only select the very best individuals to become part of our care family.

With award-winning training delivered to all of our carers at our bespoke centre in Warwickshire, we ensure that the care you will receive is only of the highest quality. Trained in manual handling, first aid, safeguarding, medication and much more, we’ll ensure that you’re matched to a carer that suits your preferences and care needs.

In addition to in-house training, we employ all of our carers directly, taking the stress and worry out of any paperwork and background checks. We’re also the first and only homecare provider to be endorsed by Skills for Care as a Centre for Excellence, paired with being fully licensed by the Care Quality Commission.

Find out more about care in Chatham

If you’d like to discuss your care options, our team are available seven days a week to take your call.

Sue and her team are happy to meet wherever is easiest for you – either in the grand surroundings of Rochester Castle, a local coffee shop or even in your own home.

Call us on 01622528652 Talk to us on live chat Request a call back

Our credentials

Our Chatham branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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