Reviews for our Chigwell Branch
Samantha Chapman and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Spoke to a Lady called Christine who was sympathetic ,listened to my concerns and was reassuring that Helping Hands will be able to guide and advise me to achieve my father’s care plan.
HH have made this period of change in mums life seem smooth and so much easier. It’s a worry having an older parent but we don’t feel on our own.Thank you.
Steven couldn’t have been kinder or more helpful to my Son. He has a real and genuine interest in his work and appraised me of events both verbally and in clearly written comprehensive reports.
Clear answer with appropriate information
I am currently very happy with the service we are receiving from Helping Hands, and am very pleased with the staff who are looking after our relative.
excellent carers, efficient friendly and on time
Polite professional informative and efficient
Helpful, pleasant, understanding.
Very professional service and listened to the criteria I was looking for
Clare was so very helpful and answered all my questions and Clare has a lovely manner about her
One or two things that weren’t put in place as we’d originally asked, although these were rectified when we followed them up.
Very easy to talk to and can appreciate the strain that family members are under.
My mum has never been left before, and I needed a little respite. She was very happy with your Carer’s and I feel safe to use you again. Thanks.
I felt she explained everything very clearly and tried to meet my Dad’s needs
all very helpful people and every query we have is always resolved – Betty (Mrs Savill) has grown to love her visit every Monday and it gives her a lift and a comfort to know that there is someone coming to help. It also helps us (her nephew) as it keeps us secure in the knowledge that there is someone there for her as we live a good hour and a half away.
Anna the lady who came round was very patient and empathetic with my parents answering all their questions and concerns.
The lady was very helpful, courteous and answered all my questions.
Very efficient and helpful
Chat was quick to start and the operator was knowledgeable and helpful
There are occasional small problems but these are promptly dealt with.. It would be helpful if I could communicate directly with the career if I have forgotten to tell the manager, or the messages haven’t been passed from one career to another or I have not written a message (this is in relation to my mother).. I would like to see more continuity of career but realise it is not easy if the visits are not routine. I am very grateful for the support.
The meeting was handled very professionally and all our questions were answered.
Our carer Pooja is excellent. Friendly, helpful and genuinely caring. The office staff Anna and Samantha are great too, very informative and efficient. I have received great customer service and feel assured my loved one is in safe hands
My questions were answered professionally.
Clear and concise communication.
My parents felt very comfortable with your assessor. She instilled confidence in your service and a kind and competent approach. Thank you
Put client at ease, reassured her, answered all questions with a competent and friendly manner. / Put client at ease, reassured her, answered all questions with a competent and friendly manner.
Very helpful and informative with options available
Friendly and clear, appointment sorted without having to wait for a call back. Clear information. Couldn’t improve so deserving of a 5.