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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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01915740287 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Cramlington, The Master Suite, 224 - 228 Park View, Whitley Bay, NE26 3QR (see on maps)

Visiting and live-in care in Cramlington

Our dedicated team of carers in Cramlington are here to fully support you through any care needs you may have – from support for younger people with additional needs to elderly care.

The team in Cramlington create personalised care plans with you in mind, covering Blyth, Bedlington, Burradon, Brunswick Village, Nedderton, Stannington, Brenkley, Seaton Burn, Annitsford, New Hartley, Seaton Delaval, Wideopen, Whitley Bay and the surrounding areas.

Handpicked for you, our carers put compassion, energy and commitment at the heart of everything they do. No matter how little or often you need us, we’ll be there to look after you.

Meet the team

Elaine Masterson

Meet Elaine Masterson, our Branch Care Manager, Cramlington

As a Branch Manager, I am responsible for overseeing all aspects of the day-to-day running of the branch, ensuring that we are fully compliant with both customers and carers. I am also responsible in ensuring that we provide a safe and caring five-star service to our customers whilst ensuring our customers needs are met in line with our fundamental standards. I have a deep passion for excellent care and the services we provide at Helping Hands strive for excellence every time, through improving the skills of my team via training and on the job experiences. In my spare time I enjoy walking and have signed up to do the Macmillan mighty hike in July 2022, walking 26 miles from Alnwick Castle to Bamburgh Castle to raise much needed funds for an organisation very close to my heart! I also enjoy mountain biking, reading and cooking to unwind, as well as spending time with my family.
Louise Bradley

Louise Bradley

Regional Care Director, New Branches

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Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home care visits in Cramlington to suit your schedule

Whether it’s assistance with day-to-day living or short-term support with care after a hospital stay, we have the ability to adapt to your needs on your terms.

We aim to keep people living independently in their own homes, providing peace of mind that you or your loved one are in the best possible hands. Our home care packages are completely bespoke and can change as and when needed.

There could be any number of reasons why you’re considering a helping hand at home and we understand that it can be a difficult step to take. The Cramlington team are here to discuss your requirements, routines and any questions you may have to ensure you get the best solution for you.

From calling once a week for half an hour to routinely seeing you several times a day, we cover many care needs, including:

  • Medication – You may need gentle reminders to remember your medication or help to swallow pills or liquids
  • Hygiene – Support getting washed and dressed or help with washing your hair if you struggle to move your arms
  • Mobility support – Avoiding trip hazards or a supporting arm moving from chairs to hoisting; our care enables you to be more mobile
  • Companionship – Even if it’s just popping to the shops, accompanying you to a doctor’s appointment or an event away from home – we’ll be there
  • Household duties – Help you keep your house clean and tidy and support with shopping and laundry
  • Pet care – We’ll even help look after your beloved pet

Home visits can make a real difference to your life and provide reassurance to loved ones that you are receiving support with tasks that you may otherwise find difficult.

Live-in care for total peace of mind

For 30 years, we have specialised in providing the best solutions to enable people to live independently in their own home. Live-in care is often a more suitable alternative to a care home or residential care, as it allows you to have one-to-one support on your terms.

As the term ‘live-in’ suggests, a specially selected carer from the Cramlington team will live with you in your home, providing round-the-clock care as and when you require. And as your needs change, your care plan can be altered too. From conditions such as Parkinson’s and Alzheimer’s to more complex medical difficulties such as cerebral palsy and spinal cord injuries – our carers’ knowledge stretches across a vast array of conditions.

Some of the benefits of live-in care include:

  • Recovery after a hospital stay
  • Care to suit your routines
  • Specific medical support
  • Maintain a lifestyle within the community of Cramlington
  • Continue to live with your pets

It may be quite daunting to welcome someone to live with you in your home, which is why you can choose from a variety of different carers to suit your personality and lifestyle.

Care Agency Cramlington

At Helping Hands our customers are always number one – everything we do is focused on one thing and that’s keeping you safe and cared for in the home you love. We focus on your wellbeing as our priority because we want you to be able to live your very best life at home, and our compassionate carers are dedicated to providing personalised care so that it can happen. Because we’re a private home care company and always have been since our inception in 1989, we make sure our carers are motivated and happy in their work. And by directly employing them and ensuring our pay and benefits are always competitive, they feel valued for what they do, which is reflected in the care they deliver to our customers every day.

Domiciliary care in Cramlington

With domiciliary care, you are in control of the care you receive and when you receive it. Also known as care at home, many families are opting for this type of support, as it enables individual care that can alter around your lifestyle.

Our professional care team in Cramlington offer anything from personal and continence care to carrying out household tasks or providing companionship. Having a regular familiar face visiting often makes a huge difference to peoples’ lives and this feeling of safety, support and reassurance is something we strive to achieve.

Dementia care and support in Cramlington

Helping Hands has over 30 years’ experience supporting people with dementia. To cope with the various challenges that come with memory loss, confusion and mobility difficulties, we have expert carers on hand to help you to deal with your symptoms and every day challenges.

It can be a daunting experience when the symptoms of dementia progress; keeping you or your loved one’s routines and habits in tact can make a huge difference to general wellbeing. Many are now turning to home care as an alternative to going in to a residential setting to maintain stability and relieve anxiety.

Elderly care for you or your loved ones

Elderly care is often a choice many feel reassured by, particularly if you can remain in the comfort of your own home.  It may be that you need an extra hand around the house, or you may need more detailed support with washing and continence care – we have a variety of options available to suit you.

Everything we do is focussed around choice and independence, be that in the day or during the night. We take your lifestyle into consideration and aim to keep you doing what you want to do – even if that’s popping to shops once a day to get out and about.

Respite care for short-term breaks

Acknowledging the need for respite care is and often unsettling time for many, but our team in Cramlington aim to minimise disruption to your everyday life while still providing top quality care.

It may only be a couple of hours that you need us, or you may need a break for a few days to recharge your batteries. We’re here to continue the care you would expect to deliver yourself to your loved one. Whether you need support while your usual caregiver takes break, you’d like to take a holiday yourself but don’t feel confident without support or you’d like to attend a family wedding; our Cramlington team are here to give you the support you need, for as long as you need.

Private care Cramlington

With private care from our wonderful team of carers in Cramlington, you’ll be able to design a care plan that is centred around your preferences you’ll get to make decisions about various aspects of your care. It might be that you’d like your carers to arrive at certain times and assist you with particular things, or perhaps there are smaller details you’d like to be personalised such as your meal choices and bedtimes. With Helping Hands, you’ll make sure you receive a package of care that gives you the freedom to enjoy as much normality as possible and spend more time doing the things you enjoy with the people you love.

Expert care from dedicated Cramlington carers

We are one of the most established care providers in the UK, with many of our carers having extensive clinical experience in the NHS. We’re committed to only having the best staff, which is why all our carers undergo an intensive five-day induction programme. Our training covers a number of different competencies, including first aid, safeguarding, manual handling, medication, hygiene and personal care.

The training we provide is also recognised by Skills for Care, who have endorsed us as a Centre of Excellence. Our programme is very ‘hands-on’ and has been awarded not just for our carers, but for our support teams and managers too.

Find out more about Cramlington carers

If you’d like to discuss your home care options and set-up a meeting with the team, please get in touch with us. We’re here to take your call seven days a week.

Call us on 01915740287 Talk to us on live chat Request a call back


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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 14 reviews

Our credentials

Our Cramlington branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Cramlington, The Master Suite, 224 - 228 Park View, Whitley Bay, NE26 3QR Show on Map

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