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Locally managed service

Whitley Bay

Little and often, companionship to nursing. With branches nationwide.

Whitley Bay

Our team local to Whitely Bay are a selection of compassionate people, committed to providing the very best quality of support for you and your loved one. Every member of staff is handpicked for their empathetic qualities and developed with industry-leading training which adheres to the Care Quality Commission’s guidelines.

Our team is proud that their carers are true ambassadors for the area, and together the Whitley Bay team provides personalised home care in South Wellfield, Tynemouth, Murton, Shiremoor and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01912835659 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Live-in care and visiting home care in Whitley Bay

With St. Mary’s Lighthouse and Long Sands Beach just down the road, our local care team are in the heart of the Whitley Bay community. Providing flexible and professional support, our carers are here to help you live the life you want to lead, with the care you require.

No matter your age, condition, or requirements, there is a Helping Hands carer available nearby to provide all the support you need in order to uphold an ideal balance between independence and wellbeing. Whether you need a companion to visit on a weekly basis and help with household duties, or clinical care on a full-time basis, our carers are available for hourly visits or full-time live-in care as part of a package that is tailored entirely to you.

Meet the team

Natasha Watts

Meet Natasha Watts, our Branch Manager, Newcastle

"My name is Natasha, I am 24 and have lived in Newcastle all my life. I have two Shih Tzu’s that I love to go on adventures with, in my spare time! Here at Helping Hands I provide support to customers and carers throughout their care journey, ensuring high quality bespoke care is being delivered and carers are well supported and valued at all times. I ‘fell into’ care aged just 18, in my first ever job role and have worked in care ever since. I never thought I would develop such a passion for delivering care, and as I leave work each evening I know I have helped improve the quality of someone’s life, and that is something that inspires me daily.
"I decided to join Helping Hands as I believe working for a company that shares the same values and goals as you is monumental. When I started my career with Helping Hands I was astonished at how driven and committed each and every carer is, not only to the company, but most importantly to every single one of their customers and maintaining and growing this is what I thrive on."

Leigh Jepson

Leigh Jepson

Area Care Manager, North

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Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Regular home care visits for families around Whitley Bay

Our visiting care is available for 30-minute visits all the way through to overnight stays. So if you or your loved ones are in need of a little extra support but feel that residential care isn’t the most suitable option for you, visiting care from our Whitley Bay team is the perfect alternative to ensure that you have the support you need with no compromise to your independence.

You may need assistance with getting dressed and ready for the day or perhaps you would like some support in keeping on top of your household chores. It may be that you are living with a progressive condition and would like more intensive support each day. Regardless of what it is you need, the team will work with you to provide a personalised care plan that is tailored to all your requirements.

Constant, ongoing live-in care around Whitley Bay

Over time, you might feel that you need a more consistent care solution, or you might be concerned that a friend or relative is finding more difficulty in going about their usual routine. Live-in care from our team gives you round-the-clock support to ensure that you remain safe and independent at home – with no compromise to your day-to-day life.

We understand it’s a major step to welcome a new person into your family home. That’s why our local managers help you settle in with your new carer – making sure they don’t only meet your requirements, but match your personality too.

Whether you need help using a mobility aid, continence care or support using a hoist, our carers are fully-trained in all aspects of care. Or perhaps you simply need an extra hand around the house; the Whitley Bay team can also help you with household tasks and pet care.

Domiciliary care from our Whitley Bay team

Domiciliary care is so much more than just care; it provides you with the support you need to live your life in the way you want to. It encourages you to live independently at home and out in the community, whilst still providing the person-centred support that you need.

What’s more, with no restrictions on visiting times, no set mealtimes or menus and no daily schedules to follow, you will have the freedom to live each day on your terms. With domiciliary care from our team, the control of your care is exactly where it should be – in your hands.

One-to-one dementia care from our specialists

Dementia affects everyone in different ways and can be extremely unnerving for you and your loved ones. The care that is given to an individual living with dementia should always be unique, and that’s why our tailored support service gives peace of mind to those living with dementia and their surrounding family.

We’ve been caring for people with different types and stages of dementia for over 30 years – with your independence being our priority. Whether you need gentle reminders to take your medication or more intensive support around your home and out in the community, the team are here to help you understand the support available to you and your family, and how it will fit in with your routine and lifestyle.

Elderly care for you and your loved ones

As we grow through the various stages of life, our bodies can become weaker and our minds aren’t always as quick as they once were – but that doesn’t necessarily mean that we have to sacrifice our independence in order to accommodate that.

With elderly care from our expert team, we’ll ensure that you have the support you need to feel safe at home without having to make any compromises to your usual routine.

Respite care for short-term breaks

Constantly supporting a loved one can be a lot to take on and incredibly overwhelming. If you’re juggling a full-time job, parenting or other commitments, having some short-term support may be the ideal solution for you.

Whether it’s delivered over a period of weeks or days, respite care allows you to take some time and recharge your batteries but still be assured that your loved one is receiving sensitive and compassionate care that meets their every need.

If you’re considering enlisting more support but you’re not sure whether it is the ideal solution for you, respite care can be a great way to see how care in your home can work in the long run.

Our fully-trained carers based in Whitley Bay

Delivering outstanding care is at the forefront of everything we do. To make sure they’re fully equipped, each carer completes a thorough training programme covering a host of areas including personal care, safety in the home and medication administration.

Alongside our award-winning training programme, our carers go through a full background and Disclosure Barring Service (DBS) checks, and because our carers are recruited and employed by us, we will also take care of all paperwork involved.

Like all of our branches, our Whitley Bay office is regulated by the Care Quality Commission (CQC), meaning we’re fully committed to always providing a safe and secure service, and we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care.

Find out more about live-in care or visiting care in Whitley Bay

Our Whitley Bay team are always on hand to help you make the decision which is best suited to your needs and the requirements of your family. If you’d like to arrange a meeting to find out how we can help you, please call our team. Our phone lines are open seven days a week.

If you’d rather meet face-to-face, you can pop in to see the team on Chillingham Road, or you can arrange to meet at a place that is more convenient for you – whether that’s at a local café or your front room.

Call us on 01912835659 Talk to us on live chat Request a call back

Our credentials

Our Whitley Bay branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM
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