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Locally managed service

Home Care Croydon

Little and often, companionship to nursing. With branches nationwide.

Home Care Croydon

Our friendly and passionate home carers from our Croydon team are dedicated to providing the very best home care to those who require extra support with activities of daily living. As we are monitored closely by the Care Quality Commission (CQC), you can rest assured that the safety and responsiveness of our service is our top priority.

Offering tailored home care packages across Caterham, Cousldon, Croydon, Hackbridge, Kenley, New Addington, Purley, Warlingham, Woldingham,  and the surrounding areas, our Croydon team will work closely with you and your loved ones to ensure that you have the care you need to feel safe and supported at home.

This branch covers where you need care:

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To learn more about how we can help call

02038116099 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Croydon, Easy Offices, Southbridge House, Southbridge Place Croydon London CR0 4HA (see on maps)

Home care and agency care to suit you in Croydon

Birthplace to the creator of Sherlock Holmes, Sir Arthur Conan Doyle, Croydon is within easy reach of the hustle and bustle of London’s centre. But with one of the busiest stations in London outside of Zone 1, navigating your way around your local community can be difficult if you’re in need of a little extra support. With person-centred home care available across the area, the team of dedicated private carers are here to help you feel safe and supported both at home and out in the local community.

Choose from either our home care service for short, regular visits to fit in with your schedule or more in-depth support from our live-in care service, which covers 24-hour home care.



Meet the team

Steffi Baffoe

Meet Steffi Baffoe, our Branch Care Manager, Croydon

"My role involves managing all office and field employees to ensure that everyone is delivering the best service. I lead the team roles and ensure we are safe, compliant, caring, responsive and well lead.
"I originally come from a nursing background, but from a young age I have always genuinely loved helping others. I likes to say ‘caring is in my DNA’ as I come from a family of nurses myself.
"I have always said home care is not a job, but a passion that comes from the heart. I have previously worked with a few domiciliary care agencies as part of the management team, working with individuals with learning disabilities, mental health issues and the elderly."

Alison Jones

Alison Jones

Area Care Manager, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareDomiciliary CareRespite Care

Other services we provide at this branch

Home care Croydon - tailored to you

Have you started to find more difficulty in keeping on top of your housework recently? Perhaps you’ve started to notice weaknesses in your mobility and you’re nervous about being by yourself at home. With person-centred care from the team, we’ll create a package of home care that is built entirely around you and your needs so that you always feel safe, supported and independent at home.

With experience supporting a multitude of different conditions ranging from motor neurone disease, cerebral palsy, myalgic encephalomyelitis (ME), acquired brain injuries and many more, our Croydon team are here to pop in and give you the support you need, as often as you need it. Whether you’re looking for assistance with getting in and out of bed, or you need someone to accompany you out to your GP or hospital appointments – we’ll be there for you.

Why Helping Hands is better than a home care agency in Croydon

We value our home carers highly and you’ll see the difference this makes when they come to your home, being motivated to deliver our services compassionately. They’ll support you in every way they can to ensure that you live your very best life possible in the home you love, and that’s the type of service you only get from a private home care company with over 30 years of experience, rather than an agency. Because we aren’t an agency we employ all of our carers directly, meaning you are supported by highly motivated staff who will always focus on you as the priority. We value our carers and support them so that they can support you, and our mission is always “Our care makes it possible for you to live safely at home”.

Live-in care Croydon - that is more than just practical support

Our aim is to ensure that anybody who needs a little extra support is able to receive just that without having the leave the comfort of their own home. With a tailored live-in care package that is designed to fit around your existing schedule and routines, a live-in carer will live with you in your home to ensure that you always have someone to call on. What’s more, we’ll work closely with you to ensure that we match you with a carer that is compatible with your personality, hobbies and interests – so you’ll have more than just practical support; you’ll gain a friend. So if you want someone to accompany you whilst you take your beloved dog out for a walk around Wandle Park or a friendly face to enjoy a crossword puzzle with – we’ll be there for you.

Whether you live alone, as a couple or with your beloved pet, a live-in carer can become a part of your daily routine and also part of your extended family. Our unintrusive, person-centred care packages ensure that you and your loved ones have peace of mind knowing that you are safe at home and being encouraged to live your life entirely on your terms.

Discover more on what is live-in care here.

Private care in Croydon

At Helping Hands, we began caring for people in their own homes in 1989, and from the beginning we’ve been delivering outstanding, person-centred care to thousands of customers across the whole of England and Wales. Our fully managed care service will safeguard your wellbeing, because our amazing carers frequently go above and beyond to ensure your life at home continues to the highest possible standards. We’ve never been a home care agency; instead, we are a private company who directly employ our carers so that you don’t have to worry about who pays their wages. You’ll receive the best possible care in your own home, and even when your bill arrives you won’t be unpleasantly surprised by hidden costs or referral fees, as our costings are always transparent and easily to understand.

Award-winning training for our Croydon home carers

Here at Helping Hands, we are proud to be fully-regulated by the Care Quality Commission (CQC), which ensures that we are always providing a safe, responsive and effective service that adheres to their strict guidelines. And as well as being a founding member of the United Kingdom Home Care Association (UKHCA), we are also proud to be a part of the Dementia Action Alliance (DAA) who are committed to transforming the lives of those living with dementia.

With over 30 years’ experience under our belt, we couldn’t be an industry leader in home care if it wasn’t for each and every one of our amazing carers that go above and beyond for our customers every day. And it is for this reason that we value them so highly and equip them with only the best level of training to ensure that they are ready to provide high-quality home care to each of our customers.

Recognised as a Centre of Excellence by Skills for Care, our in-house training programme covers modules such as moving and handling, dementia care, safeguarding, first aid and medication administration.

Find out more about home care in Croydon

If you’re looking into home care or live-in care options for you or your loved one, the team are here to offer guidance and support on the bespoke care packages that we can provide for you. To find out more, please call our team. We’re here to take your call seven days a week.

If you’d rather meet face-to-face, just let us know of a time and a place that suits you best and we’ll be there for as long as you need.

Call us on 02038116099 Talk to us on live chat Request a call back


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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.7 out of 5

from 3 reviews

Our credentials

Our Home Care Croydon branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Croydon, Easy Offices, Southbridge House, Southbridge Place Croydon London CR0 4HA Show on Map

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