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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our friendly and passionate carers from our Croydon team are dedicated to providing the very best home care to those who require extra support with activities of daily living. As we are monitored closely by the Care Quality Commission (CQC), you can rest assured that the safety and responsiveness of our service is our top priority.

Offering tailored home care packages across Caterham, Cousldon, Croydon, Hackbridge, Kenley, New Addington, Purley, Warlingham, Woldingham,  and the surrounding areas, our Croydon team will work closely with you and your loved ones to ensure that you have the care you need to feel safe and supported at home.

This branch covers where you need care:

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To learn more about how we can help call

02038116099 *If you are an existing customer, please use the branch phone number

Branch address

Easy Offices, Southbridge House, Southbridge Place Croydon London CR0 4HA (see on maps)

Live-in care and visiting care to suit you in Croydon

Birthplace to the creator of Sherlock Holmes, Sir Arthur Conan Doyle, Croydon is within easy reach of the hustle and bustle of London’s centre. But with one of the busiest stations in London outside of Zone 1, navigating your way around your local community can be difficult if you’re in need of a little extra support. With person-centred care available across the area, the team of dedicated carers are here to help you feel safe and supported both at home and out in the local community.

Choose from either our visiting care service for short, regular visits to fit in with your schedule or more in-depth support from our live-in care service, which covers 24-hour care.



Meet the team

Steffi Baffoe

Meet Steffi Baffoe, our Branch Care Manager, Croydon

"My role involves managing all office and field employees to ensure that everyone is delivering the best service. I lead the team roles and ensure we are safe, compliant, caring, responsive and well lead.
"I originally come from a nursing background, but from a young age I have always genuinely loved helping others. I likes to say ‘caring is in my DNA’ as I come from a family of nurses myself.
"I have always said care is not a job, but a passion that comes from the heart. I have previously worked with a few domiciliary care agencies as part of the management team, working with individuals with learning disabilities, mental health issues and the elderly."

Louise Bradley

Louise Bradley

Regional Care Director, New Branches

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care Agency Care Palliative Care

Other services we provide at this branch

Visiting care tailored to you in Croydon

Have you started to find more difficulty in keeping on top of your housework recently? Perhaps you’ve started to notice weaknesses in your mobility and you’re nervous about being by yourself at home. With person-centred care from the team, we’ll create a package of care that is built entirely around you and your needs so that you always feel safe, supported and independent at home.

With experience supporting a multitude of different conditions ranging from motor neurone disease, cerebral palsy, myalgic encephalomyelitis (ME), acquired brain injuries and many more, our Croydon team are here to pop in and give you the support you need, as often as you need it. Whether you’re looking for assistance with getting in and out of bed, or you need someone to accompany you out to your GP or hospital appointments – we’ll be there for you.

Live-in care that is more than just practical support

Our aim is to ensure that anybody who needs a little extra support is able to receive just that without having the leave the comfort of their own home. With a tailored live-in care package that is designed to fit around your existing schedule and routines, a live-in carer will live with you in your home to ensure that you always have someone to call on. What’s more, we’ll work closely with you to ensure that we match you with a carer that is compatible with your personality, hobbies and interests – so you’ll have more than just practical support; you’ll gain a friend. So if you want someone to accompany you whilst you take your beloved dog out for a walk around Wandle Park or a friendly face to enjoy a crossword puzzle with – we’ll be there for you.

Whether you live alone, as a couple or with your beloved pet, a live-in carer can become a part of your daily routine and also part of your extended family. Our unintrusive, person-centred care packages ensure that you and your loved ones have peace of mind knowing that you are safe at home and being encouraged to live your life entirely on your terms.

Discover more on what is live-in care here.

Domiciliary care that is focused around you

Whether you’re in your more senior years and you would like assistance with your daily routine, or you are starting university and would like some support with getting around campus and staying connected with your friends – domiciliary care from the team enables you to retain your independence with no compromise to your chosen lifestyle.

With you at the reigns, domiciliary care gives you the freedom to choose the frequency and intensity of your care and encourages you to continue to do the things you love the most. So whether you enjoy day trips into the centre of London or dead-heading the plants in your garden, we’ll work with you to ensure that your care is always suited to you and your needs.

Specialist dementia care to bring you peace of mind

As the leading dementia home care specialist in the UK, we understand the uncertainties and complexities that come with a dementia diagnosis. And with over 100 different variants of the condition affecting over 850,000 people in the UK, we’re here to provide guidance and support to alleviate any worries you may have and establish the care that you need to live well with dementia.

By working closely with you and your loved ones, we’ll find out about the person living behind the dementia and build a personalised care package that focuses entirely around you and your lifestyle. With each of our carers trained to recognise, understand and support those living with dementia, we’ll ensure that you have the care you need that helps you to feel safe, supported and comfortable in the place you know best.

Elderly care for your peace of mind

If you’re living in your more senior years or you have a loved one that is, we can help to ensure that you have the support you need to live safely and independently in the comfort of your own home. Just because you’ve reached a certain age, it doesn’t mean that you need to make sacrifices to your independence, hobbies and home. That’s why the team will work closely with you to provide a bespoke package of elderly care that focuses entirely around you and your needs, routines and preferences.

Respite care for as long as you need it

Providing care for a loved one is one of the most rewarding jobs there is, but it’s always important to take some time out for yourself to recharge your batteries so that you can continue to provide the best care that you’re able to. With bespoke respite care from our Croydon team, we’re here to step in when you need that well-deserved break to ensure that your loved one continues to receive the same high-quality care, with minimal disruption to their usual routine.

We’ll work closely with you to get to know your routines and your loved one’s preferences so that you can rest assured that they are in safe hands. Wherever possible, we’ll meet with both of you to ensure that we continue the exact level of care that your loved one is accustomed to – including what time they get up in the morning to how many sugars they like in their tea.

Respite care is also available if you’re looking to take a short break away or are due to be discharged from hospital following an unexpected illness or injury. The great thing about respite care is that it is available to give you high-quality short-term support whenever you need it – regardless of your circumstances.

Award-winning training for our Croydon carers

Here at Helping Hands, we are proud to be fully-regulated by the Care Quality Commission (CQC), which ensures that we are always providing a safe, responsive and effective service that adheres to their strict guidelines. And as well as being a founding member of the United Kingdom Home Care Association (UKHCA), we are also proud to be a part of the Dementia Action Alliance (DAA) who are committed to transforming the lives of those living with dementia.

With over 30 years’ experience under our belt, we couldn’t be an industry leader in home care if it wasn’t for each and every one of our amazing carers that go above and beyond for our customers every day. And it is for this reason that we value them so highly and equip them with only the best level of training to ensure that they are ready to provide high-quality care to each of our customers.

Recognised as a Centre of Excellence by Skills for Care, our in-house training programme covers modules such as moving and handling, dementia care, safeguarding, first aid and medication administration.

Find out more about care in Croydon

If you’re looking into visiting or live-in care options for you or your loved one, the team are here to offer guidance and support on the bespoke care packages that we can provide for you. To find out more, please call our team. We’re here to take your call seven days a week.

If you’d rather meet face-to-face, just let us know of a time and a place that suits you best and we’ll be there for as long as you need.

Call us on 02038116099 Talk to us on live chat Request a call back

Our credentials

Our Croydon branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

Easy Offices, Southbridge House, Southbridge Place Croydon London CR0 4HA Show on Map

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