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We would love to chat so please request a callback from our expert team.  Alternatively, our lines are open Mon-Fri 8am-7pm, Sat-Sun 9am-5.30pm.

Lines open at 9:00 AM on Saturday

New customer

Lines open at 8:30 AM on Monday

Existing customer
020 3375 3353

Lines open at 9:00 AM on Saturday

New customer

Lines open at 8:30 AM on Monday

Existing customer
020 3375 3353

Visiting care and home care in Croydon

Birthplace to the creator of Sherlock Holmes, Sir Arthur Conan Doyle, Croydon is within easy reach of the hustle and bustle of London’s centre. But with one of the busiest stations in London outside of Zone 1, navigating your way around your local community can be difficult if you’re in need of a little extra support. With person-centred home care available across the area, the team of dedicated private carers are here to help you feel safe and supported both at home and out in the local community.

Choose from either our home care service for short, regular visits to fit in with your schedule or more in-depth support from our live-in care service, which covers 24-hour home care.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care supporting families in Croydon

Our carers provide a wide range of support across Croydon, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Croydon
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    Supporting people living in Croydon
    Christina Bentley
    Christina Bentley

    Branch Care Manager

    As Branch Manager for Croydon, my goal is to ensure every customer's independence is supported in their own home. My dedicated team provides person-centred care...

    More about Christina Bentley
    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

    More about Matt Bristow
    Christien Ingrosso
    Christien Ingrosso

    Head of Operations

    Hi, I am Christien Ingrosso and I'm the Area Care Manager for the South East region. As an area care manager, it is my role...

    More about Christien Ingrosso
    What families say about our care
    CQC Logo
    Fully regulated care supporting Croydon

    Our Croydon branch is fully regulated and accredited by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    Home Care in Croydon

    Have you started to find more difficulty in keeping on top of your housework recently? Perhaps you’ve started to notice weaknesses in your mobility and you’re nervous about being by yourself at home. With person-centred care from the team, we’ll create a package of home care that is built entirely around you and your needs so that you always feel safe, supported and independent at home.

    With experience supporting a multitude of different conditions ranging from motor neurone disease, cerebral palsy, myalgic encephalomyelitis (ME), acquired brain injuries and many more, our Croydon team are here to pop in and give you the support you need, as often as you need it. Whether you’re looking for assistance with getting in and out of bed, or you need someone to accompany you out to your GP or hospital appointments – we’ll be there for you.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    24/7 Live-in Care

    Our aim is to ensure that anybody who needs a little extra support is able to receive just that without having the leave the comfort of their own home. With a tailored live-in care package that is designed to fit around your existing schedule and routines, our live-in care in Croydon team will live with you in your home to ensure that you always have someone to call on. What’s more, we’ll work closely with you to ensure that we match you with a carer that is compatible with your personality, hobbies and interests – so you’ll have more than just practical support; you’ll gain a friend. So if you want someone to accompany you whilst you take your beloved dog out for a walk around Wandle Park or a friendly face to enjoy a crossword puzzle with – we’ll be there for you.

    Whether you live alone, as a couple or with your beloved pet, a live-in carer can become a part of your daily routine and also part of your extended family. Our unintrusive, person-centred care packages ensure that you and your loved ones have peace of mind knowing that you are safe at home and being encouraged to live your life entirely on your terms.

    Discover more on what is live-in care here.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why We're Better than a Care Agency in Croydon

    We value our home carers highly and you’ll see the difference this makes when they come to your home, being motivated to deliver our services compassionately. They’ll support you in every way they can to ensure that you live your very best life possible in the home you love, and that’s the type of service you only get from a private home care company with over 30 years of experience, rather than an agency. Because we aren’t an agency we employ all of our carers directly, meaning you are supported by highly motivated staff who will always focus on you as the priority. We value our carers and support them so that they can support you, and our mission is always “Our care makes it possible for you to live safely at home”.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Private Care Services in Croydon

    At Helping Hands, we began caring for people in their own homes in 1989, and from the beginning we’ve been delivering outstanding, person-centred care to thousands of customers across the whole of England and Wales. Our fully managed care service will safeguard your wellbeing, because our amazing carers frequently go above and beyond to ensure your life at home continues to the highest possible standards. We’ve never been a home care agency; instead, we are a private company who directly employ our carers so that you don’t have to worry about who pays their wages. You’ll receive the best possible care in your own home, and even when your bill arrives you won’t be unpleasantly surprised by hidden costs or referral fees, as our costings are always transparent and easily to understand.

    Supporting communities across Croydon

    Our carers provide home care in Croydon and nearby areas including these locations.

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    FAQs

    Home care can be a valuable choice for individuals who need extra support but wish to remain living at home. This may include help with personal care, mobility, medication or everyday household tasks. For many people, staying in familiar surroundings provides comfort, confidence and a sense of control.

    We understand how important independence can be. Home care in Croydon offers tailored support that fits around your lifestyle, enabling you to continue living life your way. With one-to-one care delivered by dedicated carers, you receive focused attention without the upheaval of moving into residential care. The Croydon team are committed to delivering compassionate care that supports both practical needs and emotional wellbeing.

    The cost of home care in Croydon depends on the level of support required. Care packages are flexible and can range from occasional visits through to full-time live-in care. Pricing reflects the amount of care provided, ensuring a personalised approach that meets your needs.

    A free care assessment will help determine the most suitable level of support. The team will explain all costs clearly and answer any questions you may have. Helping Hands believe in being open and honest about pricing, allowing you to plan with confidence.

    Yes. Home care is designed to adapt alongside you. If your needs increase, decrease or change direction, your care plan can be updated accordingly. This might include adjusting visit times, increasing support or transitioning to a different type of care.

    The Croydon team will remain in regular contact and review your care to ensure it continues to meet your needs. Flexibility and responsiveness are at the heart of the service.

    If care is required urgently, we’ll aim to start within 72 hours of your first call. The process begins with a free care assessment conducted in your home by a local care manager.

    This visit provides an opportunity to discuss your needs, preferences and expectations. Once the assessment is complete, a start date will be agreed based on availability.

    Starting home care is straightforward. Contact the customer support team to arrange your free care assessment. During the assessment, your care manager will work with you to create a personalised care plan.

    Once you’re happy with the plan, carers will be carefully matched to suit your needs. Support will then begin in the comfort of your own home, helping you feel safe, supported and independent.

    All Helping Hands carers are directly employed, trained and vetted. They are insured and bonded, providing reassurance for customers and families alike. The team are dedicated to maintaining high standards of care and professionalism.

    If your usual carer cannot attend, a replacement will always be provided. The team will aim to keep visits as close as possible to the original time, ensuring continuity and reliability of care.

    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    020 3811 6099
    Branch information
    Address

    Helping Hands Croydon, Southbridge House, Southbridge Place, Croydon, CR0 4HA

    Show in maps Croydon Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed