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Your nearest branch: Bury St Edmunds
Speak to our team today

Lines open until 5:30 PM

Existing customer
01284 334049
Your nearest branch: Bury St Edmunds
Speak to our team today

Lines open until 5:30 PM

Existing customer
01284 334049

Visiting care and home care in Diss

The name Diss is thought to come from the Anglo-Saxon word for embankment or ditch and was recorded in the Domesday Book of 1086 as part of Suffolk. At that time it was just 24 acres and was in the King’s possession. Diss has a long and interesting history, with many historical buildings including the Corn Hall that dates from the 1850s and an early 14th century church, but nowadays is of course part of Norfolk. Whether you’ve lived in Diss all your life or you’re a relative newcomer, Helping Hands are available in the area to supply you with exemplary care and support in the comfort of your own home. With visiting and live-in care provided by compassionate people who’ll make sure you remain at the centre of your care journey you can be sure that our Care Quality Commission and Care Inspectorate Wales-regulated services will never let you down.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Diss

Our carers provide a wide range of support across Diss, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Diss
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in Diss

    While we do not have a physical branch in Diss, care in the area is coordinated by our Bury St Edmunds branch, working with carers who support people across the local community.

    Zoe Parry
    Zoe Parry

    Branch Care Manager

    I've been with Helping Hands for 4.5 years, starting my journey in homecare here. I'm proud to work for a company that helps individuals stay...

    More about Zoe Parry
    Helen Jones
    Helen Jones

    Area Care Manager

    Helen is the Area Care Manager for East.

    Paul Sewell
    Paul Sewell

    Head of Operations

    Paul Sewell is the Head of Operations for East.

    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...

    More about Matt Bristow
    What families say about our care
    CQC Logo
    Fully regulated care supporting Diss

    Care services supporting families in Diss are delivered by our Bury St Edmunds branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High quality home care in Diss

    Our home care is exceptional because of the people who deliver it, caring individuals who believe that everyone has the right to continue living in their own home. There’s no reason why you should consider moving out of the home you love just because you’re struggling with everyday tasks, as that’s what Helping Hands is here for. We’ll deliver exactly the amount of support you need, from just an hour or so a week, so that you continue living independently.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    24/7 live in care support

    Live-in care is incredible peace of mind for you and your loved ones that will make you glad you’ve got someone in your home with you around the clock. If you are unhappy living alone or you feel that you can’t manage anymore, having someone living with you will mean you have company when you want it and all the essential household tasks taken care of. This could be your housework, meals, or medication, or just having someone there to help you enjoy your local community.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why Helping Hands is better than a care agency in Diss

    Helping Hands has never been a care agency – we were established in 1989 as a private home care company dedicated to keeping our customers as independent as they want to be. We specialise in care at home, not care homes, meaning that we keep people where they want to be for as long as possible. Care agencies will often have hidden fees and other ‘extras’ that you’re not expecting when your bill arrives, but with Helping Hands you’ll always have personalised care with transparent costs, meaning no nasty surprises.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Qualified carers providing a variety of care services in Diss

    We’d be nothing without our amazing carers, the most empathetic, kind people you’ll come across in care. We’re careful only to choose people with natural caring qualities to work for us though, as we feel you deserve nothing but the best people looking after you in your home. We select, assess, and train people in-house as we don’t want to leave such important tasks to people outside of our organisation. This means that we know exactly what we’re looking for in the people who apply to us, and we’re able to ensure an exceptional consistency of care and support.

    Supporting communities across Diss

    Our carers provide home care in Diss and nearby areas including these locations.

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    FAQs

    Home care in Diss is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

    With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

    Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

    Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

    A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

    The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

    The cost of home care in Diss depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

    Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

    Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

    For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

    Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

    Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Diss.

    Home care in Diss can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

    The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

    Speak to our care team

    If you're exploring care options in Diss, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01284 545620
    Branch information
    Address

    Helping Hands Bury St Edmunds, 4 King's Mews Road, Bury St Edmunds, Diss, IP33 3DE

    Show in maps Diss Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed