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Your nearest branch: Bury St Edmunds
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Lines open at 8:00 AM on Friday

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Lines open at 8:30 AM on Friday

Existing customer
01284 334049
Your nearest branch: Bury St Edmunds
Speak to our team today

Lines open at 8:00 AM on Friday

New customer

Lines open at 8:30 AM on Friday

Existing customer
01284 334049

Visiting care and home care in Diss

The name Diss is thought to come from the Anglo-Saxon word for embankment or ditch and was recorded in the Domesday Book of 1086 as part of Suffolk. At that time it was just 24 acres and was in the King’s possession. Diss has a long and interesting history, with many historical buildings including the Corn Hall that dates from the 1850s and an early 14th century church, but nowadays is of course part of Norfolk. Whether you’ve lived in Diss all your life or you’re a relative newcomer, Helping Hands are available in the area to supply you with exemplary care and support in the comfort of your own home. With visiting and live-in care provided by compassionate people who’ll make sure you remain at the centre of your care journey you can be sure that our Care Quality Commission and Care Inspectorate Wales-regulated services will never let you down.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care supporting families in Diss

Our carers provide a wide range of support across Diss, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in Diss
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    Supporting people living in Diss

    While we do not have a physical branch in Diss, care in the area is coordinated by our Bury St Edmunds branch, working with carers who support people across the local community.

    Zoe Parry
    Zoe Parry

    Branch Care Manager

    I've been with Helping Hands for 4.5 years, starting my journey in homecare here. I'm proud to work for a company that helps individuals stay...

    More about Zoe Parry
    Matt Bristow
    Matt Bristow

    Divisional Director

    As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

    More about Matt Bristow
    What families say about our care
    CQC Logo
    Fully regulated care supporting Diss

    Care services supporting families in Diss are delivered by our Bury St Edmunds branch, which is fully regulated by the CQC.

    Find out more
    A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
    High quality home care in Diss

    Our home care is exceptional because of the people who deliver it, caring individuals who believe that everyone has the right to continue living in their own home. There’s no reason why you should consider moving out of the home you love just because you’re struggling with everyday tasks, as that’s what Helping Hands is here for. We’ll deliver exactly the amount of support you need, from just an hour or so a week, so that you continue living independently.

    Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
    24/7 live in care support

    Live-in care is incredible peace of mind for you and your loved ones that will make you glad you’ve got someone in your home with you around the clock. If you are unhappy living alone or you feel that you can’t manage anymore, having someone living with you will mean you have company when you want it and all the essential household tasks taken care of. This could be your housework, meals, or medication, or just having someone there to help you enjoy your local community.

    A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
    Why Helping Hands is better than a care agency in Diss

    Helping Hands has never been a care agency – we were established in 1989 as a private home care company dedicated to keeping our customers as independent as they want to be. We specialise in care at home, not care homes, meaning that we keep people where they want to be for as long as possible. Care agencies will often have hidden fees and other ‘extras’ that you’re not expecting when your bill arrives, but with Helping Hands you’ll always have personalised care with transparent costs, meaning no nasty surprises.

    A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
    Qualified carers providing a variety of care services in Diss

    We’d be nothing without our amazing carers, the most empathetic, kind people you’ll come across in care. We’re careful only to choose people with natural caring qualities to work for us though, as we feel you deserve nothing but the best people looking after you in your home. We select, assess, and train people in-house as we don’t want to leave such important tasks to people outside of our organisation. This means that we know exactly what we’re looking for in the people who apply to us, and we’re able to ensure an exceptional consistency of care and support.

    Supporting communities across Diss

    Our carers provide home care in Diss and nearby areas including these locations.

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    Speak to our care team

    If you're exploring care options in oxford, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01284 545620
    Branch information
    Address

    Helping Hands Bury St Edmunds, 4 King's Mews Road, Bury St Edmunds, Diss, IP33 3DE

    Show in maps Diss Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed