Lying on the southern edge of the North Downs in a valley between two cliffs, the port town of Dover is a constant gallery of stunning sea views – as well as a residence for one of the UK’s leading home care providers, Helping Hands.
Covering Dover and the surrounding areas, the team of professional and compassionate carers are here to provide personalised care services to enable you or your loved ones to remain in the comfort of your own home, whilst still receiving the dedicated support you need.
Quality care at home
From short term support to longer term visits and live-in care, our Dover team can help.
We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.
Branches nationwide
Over 155 branches across the UK means we're local to you.
Fully regulated
Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.
Rated Excellent on Trustpilot
Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.
Handpicked carers
We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.
Care that's tailored to you
We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.
Supporting families
When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.
Our Services
Live-in care
Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.
Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.
My role is the registered branch manager of Folkestone. My responsibilities are to support the office staff with the smooth running of the branch, recruiting...
My role is the registered branch manager of Folkestone. My responsibilities are to support the office staff with the smooth running of the branch, recruiting carers and increasing the support in the community, working to CQC regulations and to ensure that Helping Hands continue to deliver a high standard of care, and making sure the customers are the heart of everything that the carers and branch staff do.
I studied health and social care at school, and to earn some money I became a carer in a local care home at weekends while I waited to become the entrance age to join the police . The police didn't work out so I remained in care and started my career as a healthcare assistance. I love animals and I have two mad dogs, a cat, and a house rabbit. In my spare time I like to spend time with my family and friends going out for dinner, going to listen to a band at the local pub or go to London to the theatres to watch musicals. We also go on holiday together. I have an obsession with candles and wax melts and I am mad on Harry Potter!
Alison Jones
Area Care Manager
As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate...
As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate my team and to ensure that the care we provide meets the national standards in terms of quality. On a day-to-day basis, my focus is to drive growth in terms of our carer and customer base.
In my spare time, I enjoy travelling - generally anywhere with sun and usually have another trip planned before the last one has even ended! When I am at home, I go for long walks and love stopping off for a pub lunch.
Matt Bristow
Divisional Director
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...
As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis.
I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.
Our Reviews
Fully regulated by the CQC
Our Dover branch is fully regulated and accredited by the CQC
Home care in Dover is the perfect solution if you are looking for regular support so that you can continue to feel safe and independent at home. With a dedicated team of carers that put you in the center, we will work closely with you to build a support plan that is tailored entirely to you and your individual needs and preferences.
With over 30 years of experience under our belt, we are proud to be one of the leading home care providers in the UK. And as a company that was built on a foundation of family values, we understand how important it is for you to continue to live your life entirely on your terms. That’s why the team are here to provide bespoke visiting care services that give you the support you need with no compromise to your independence.
Whether you need friendly reminders to take your medication, complex support for a spinal or neurological injury or just someone to pop in for a cup of tea in the afternoon, the team are here to give you the support you need, when you need it.
Care unmatched by any care agency in Dover
Unlike other agency care providers, our team of carers are employed directly with us, and are ensured sufficient wellbeing and care support wherever needed. Whether you’re living with a progressive condition and would like more intensive support or you would simply like some companionship in your elderly years, Helping Hands’ home care care gives you the support you need without having to compromise on any of your needs.
Unintrusive live-in care for round-the-clock support
When choosing home care in Birmingham from a fully managed service such as Helping Hands, you and your loved ones can rest assured that your care will be overseen right from the get go, which isn’t always the case from a home care agency.
When the need for more intensive support arises, we understand that residential care isn’t always everybody’s preference. With live-in care from the Helping Hands team, you receive a dedicated private carer to live with you in your home so that you have round-the-clock support to cater for your every need. What’s more, we’ll work with you to find a carer that shares your hobbies and interests, so you receive so much more than just practical care – you gain a friend.
With the knowledge and experience to provide everything from companionship, housekeeping and medication administration through to more complex support for people with conditions such as motor neurone disease, dementia and acquired brain injuries, the team will work closely with you to build a personalised care plan that is focused entirely around you and your needs.
Here at Helping Hands, our aim is to help you to remain as independent as possible. With flexible live-in care packages from our team in Dover, there are no set mealtimes or menus, no visiting restrictions and no daily schedules to follow, so the only person to decide how you live each day is you.
Private care for you or your loved ones
Whenever signs of decline begin appearing, it can become increasingly difficult to continue with your day-to-day life as you used to. But with private care from the Dover homecare team, we are here to give you the support you need to remain independent at home – with no compromise to your usual routine.
Whether you need 30-minute visits to help you with your laundry, more intensive support for complex conditions such as Parkinson’s, or just a friendly face to enjoy a cup of tea with; private care from our Dover team ensures that you have the support you need to keep you feeling young.
Fully-trained carers to support you in Dover
Helping Hands was founded in 1989 as a way to enable those who needed some extra support to remain in the comfort of their own home. Thirty years later, we are immensely proud to be providing the same level of person-centred care to thousands of families across England and Wales – but none of this would have been possible if it wasn’t for the commitment and compassion of our carers.
Alongside their expert training and vast experience in the industry, each of our carers possess the one quality that cannot always be taught: they all genuinely care. What’s more, they all complete a fine-tuned recruitment process that includes industry-renowned training in areas such as moving and handling and safeguarding, as well as full background checks including Disclosure Barring Service (DBS) screenings.
