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4.5 Star Rating
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Home care in Dover

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:00 AM on Wednesday

New customer

Lines open at 8:30 AM on Wednesday

Existing customer
01303 765223

Lines open at 8:00 AM on Wednesday

New customer

Lines open at 8:30 AM on Wednesday

Existing customer
01303 765223

Visiting care and home care in Dover

Lying on the southern edge of the North Downs in a valley between two cliffs, the port town of Dover is a constant gallery of stunning sea views – as well as a residence for one of the UK’s leading home care providers, Helping Hands.

Covering Dover and the surrounding areas, the team of professional and compassionate carers are here to provide personalised care services to enable you or your loved ones to remain in the comfort of your own home, whilst still receiving the dedicated support you need.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Dover team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Dover care team
Sarah Pennington
Sarah Pennington

Branch Care Manager

My role is the registered branch manager of Folkestone. My responsibilities are to support the office staff with the smooth running of the branch, recruiting...

Alison Jones
Alison Jones

Area Care Manager

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate...

Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

Our Reviews
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Homecare.co.uk Reviews
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Trustpilot Reviews
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Fully regulated by the CQC

Our Dover branch is fully regulated and accredited by the CQC

Find out more
Other areas we cover
FAQs

Home care in Folkestone is an excellent choice when you wish to remain in your own home but need extra support to manage day-to-day life. Whether you require help with personal care, household tasks or companionship, our team will tailor a plan around you. Staying at home means keeping your familiar surroundings and routines, with the reassurance of dedicated one-to-one care designed to support your independence and wellbeing.

The cost of care in Folkestone depends on the level of support you choose. We offer flexible packages ranging from short weekly visits to full-time live-in care, ensuring there’s an option to suit different needs and budgets. After a free care assessment, we’ll provide a clear outline of your personalised plan and its cost. Our aim is to offer straightforward, transparent pricing with no surprises.

Yes, your care plan can be adapted whenever necessary. We understand that care requirements may change over time, so flexibility is central to our approach in Folkestone. If you need more frequent visits, fewer hours, or a different style of support, we’ll review everything together and make adjustments promptly. This ensures your care always reflects your current needs and preferences.

If you need support quickly, we’ll do everything possible to begin care within 72 hours of your initial enquiry. The process starts with a free care assessment at your home with your local Folkestone care manager. This gives us the opportunity to understand your needs fully and develop a tailored plan. Once agreed, we’ll confirm the earliest available start date to provide timely reassurance and assistance.

Starting care in Folkestone is simple and reassuring. After contacting our friendly team, we’ll arrange a free care assessment at a time that suits you. During this visit, we’ll listen carefully to your needs and routines so we can create a personalised support plan. Once you’re happy to proceed, we’ll match you with compassionate carers who can help you live independently and comfortably at home.

Every carer in Folkestone is directly employed by Helping Hands and undergoes thorough background checks and training before supporting our customers. They’re fully insured and bonded, giving you complete peace of mind. We place great importance on professionalism, safety and kindness, ensuring that both you and your carer feel supported and secure.

If your regular carer is unavailable, we’ll always provide a suitable replacement to maintain continuity of care. Our Folkestone team will aim to arrange visits at the same time as usual wherever possible. We understand how important reliability is, and we work carefully to ensure your support remains consistent and dependable.

Branch information
Address

Helping Hands Folkestone, Unit 8, Town Walk, Folkestone, CT20 2AA

Show in maps Dover Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Other care covered