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CQC & CIW Regulated
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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


This branch covers where you need care:

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02037334214 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting home care and live-in care in Ealing

This vibrant and multi-cultural borough of West London is known as the ‘Queen of the suburbs’ because it really does have some delightful areas to visit – in particular, it’s beautiful parks. Whether you fancy having a taste of some of the many cuisines on offer or prefer a stroll through the bustling Southall Market, one thing’s for sure – you’ll never be at a loss for things to do. And if you struggle to get out and about to take in the sights, sounds and smells, we have a team of Helping Hands carers who will happily assist you.

The friendly carers from our Ealing team cover support across Acton, Ealing, Greenford, Hanwell, Northolt, Perivale, Southall and the surrounding areas.

Meet the team

Matt Bristow

Meet Matt Bristow, our Regional Care Director, Ealing

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the highest levels of care are being delivered to our customers on a daily basis. We have a large branch network equipped to deal with all your hourly care needs, and I am also the Registered Manager with the Care Quality Commission (CQC) for our live-in program, where we are set up to support you on a more permanent basis. I am inspired on a daily basis by the true lengths my colleagues go to, to ensure that customers can continue to live long, healthy lives from the comfort of their own homes. This is one of the main reasons that inspired me to join care.
Carole Kerton-Church

Carole Kerton-Church

Regional Clinical Lead, London & Essex

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Sarah Waring

Sarah Waring

Head of Live-in Care, London & Essex

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care in Ealing

For over 30 years, Helping Hands have been providing care and support to thousands of people in London and continue to do so today. For those in Ealing that require someone to pop in once a week to help with tidying up or several times a day to assist with personal care and getting to the toilet, visiting care is an ideal option for home care that’s delivered little and often.

Our support plans are entirely bespoke and tailored around your needs and preferences – whether that’s someone to share a cup of tea and a chat with or someone to help with complex care needs after a spinal injury or neurological condition. And if your situation changes and you require care more often, we can adapt to your requirements and be flexible around you.

So, if you are living with cerebral palsy and need help to access the local community, or your loved one lives in Ealing and you live the other side of London or the country – give us a call and we’ll be happy to visit you or your relative to discuss the different care option available.

Round-the-clock support with live-in care

For those that require more intensive support but don’t want the stress and upheaval of moving into residential care, live-in care from our fully-trained carers is a great way to receive one-to-one care whilst remaining in the comforts of your own home.

As the name suggests, a carer will come and live with you in your home and be there to assist you whenever you require. That way, you and your family can rest assured that you always have someone on hand day and night should you need them.

Live-in care is a great option for those with more complex health conditions or if you’re living with your partner and one of you needs regular care that your partner is unable to fulfil. Our experienced team will work with you to find exactly the right carer for you in both care experience and personality. So, if you’re an animal lover but also have Parkinson’s, we’ll find a carer that has experience with your condition but who will also enjoy accompanying you to Hanwell Zoo.

Specialist dementia care at home

As the leaders for dementia care, we understand what it takes to provide second-to-none dementia home care for your loved one and enabling them to remain as independent as possible at home. Keeping their surroundings, routines and carers familiar to them can often help with any confusion that may come to them from time to time, alleviating any extra strain or stress you may feel as their loved one and that they may feel when they are in their more ‘lucid’ moments.

We’ve worked extremely hard to train all of our carers and managers in dementia care, enabling them to be equipped to provide the most empathetic and dignified care to our customers. We are also members of the Dementia Action Alliance (DAA), who are committed to maintaining the latest and safest practices for dementia which we also work hard to maintain.

Elderly care for extra reassurance

If you’re worried about a older loved one who needs a bit of extra support, elderly care from the Ealing team enables them to receive care that suits them as and when they need it. One week, they might want one of our friendly carers to accompany them to the shops, whereas the next week they may need some help with the laundry and taking the bins out. Whatever they need support with, we’ll get to know them and their preferences so that they are always in complete control of the care that they receive.

Respite care for emergencies or short-term breaks

If you require care at the drop of a hat due to an emergency or change in your medical condition, respite care can be organised for you usually within 24 hours of your initial enquiry with us – sometimes sooner if you are in urgent need. We’ll arrange for a member of the team to quickly come out and assess your needs and circumstances, whilst finding the right carer to be with you imminently.

This type of care also works well if you have an event to go to or holiday that you want to take but are concerned about going alone or want to allow your family and friends to take a break from caring for you. A carer will come with you to your chosen location or event and ensure you have everything you need, prioritising your comfort and requirements above all else.

Friendly and empathetic carers in Ealing

We pride ourselves in selecting and recruiting only the most kind and caring people to join our care teams. Regardless of previous experience, it’s these qualities that we look for above all others, as it’s something that can’t be taught or studied – it’s just innately within our wonderful carers.

As well as completing thorough background checks and character references, we put our new recruits through their paces via our award-winning training that’s delivered by our in-house instructors, who have years of experience in the care industry. The modules include personal care, moving and handling, first aid, equality and diversity, mobility support and medication.

All of our customers can rest assured that they are receiving care from a fully compliant and regulated company; we are regularly inspected by the Care Quality Commission (CQC) to ensure the services we are providing are safe, responsive and effective.

Find out more about care across Ealing

If you’d like to find out more information on the care that we can offer, you can call our dedicated customer team seven days a week.

You can also pop into our branch on College Road in Harrow, where the team will be happy to discuss the different options with you. If you find it difficult to get out and about by yourself, they will be more than happy to visit you at home.

Call us on 02037334214 Talk to us on live chat Request a call back

Our credentials

Our Ealing branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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