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and Sat & Sun: 9am - 6pm

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Eastbourne

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 22 reviews

Eastbourne

Areas across Eastbourne that we cover: Eastbourne, Bexhill-on-Sea, Hastings, Uckfield, Lewes, Seaford, East Dean, Pevensey Bay, Polegate, Alfriston, Jevington, Folkington, Stone Cross.

This branch covers where you need care:

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To learn more about how we can help call

01323383658

Branch address

13-15 Carlisle Road, Eastbourne BN21 4BT

Live-in and visiting home care in Eastbourne

Famous for its lush rolling landscapes, stunning beaches and iconic chalk sea cliffs, Eastbourne is home to one of the leading home care providers in the UK. From their office that is just a stone’s throw away from the sea, our dedicated team of Helping Hands carers are available to support families living in Eastbourne, Bexhill-on-Sea, Hastings, Uckfield, Lewes, Seaford, East Dean, Pevensey Bay, Polegate and the surrounding areas.

Whether it’s a little bit of help getting into Eastbourne for a spot of shopping or providing intensive support for a complex condition, Samantha’s carers will be on hand to help you remain comfortable and independent in your own home.

Meet the team

Samantha Gauci

Meet Samantha Gauci, our Branch Manager, Eastbourne

"Hello, I’m Samantha. As the branch manager for Eastbourne, I am responsible for meeting, recruiting and supporting our carers, as well as providing an excellent level of service for each of our customers. My role is incredibly diverse, and I enjoy every element of it.

"I’ve worked in care for over six years and, although it can have its challenges, it’s such a rewarding career. I am so passionate about supporting the local community and providing work opportunities, and I am excited to build strong working relationships with my team and customers."

Kerry Feltwell

Kerry Feltwell

Regional Clinical Lead, South East

Read More
Zoe Miah

Zoe Miah

Area Care Manager, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting home care to support you in Eastbourne

With no limit on what visiting care can help with, our Eastbourne team will work with you to build a personalised care plan that is centred entirely around you and your needs. Our experienced carers are here for you and your loved ones, no matter what you need help with. And with visits available from as little as 30 minutes up to several hours a day, we can provide a bespoke service that is entirely tailored to you.

Whether you need visits that are little and often to help you around the house or more complex support for a progressive condition, Samantha and her team will work with you to ensure that you have dedicated support at your fingertips whenever you need it.

As a business that was built on a foundation of family values, we understand the importance of feeling safe and independent in your own home. With you at the heart of our service, we will work with you and your loved ones to ensure that you have everything you need to continue to live your life entirely on your terms – just with a little help along the way.

Live-in care for round-the-clock support

Your independence is incredibly important to us, and with live-in care from Samantha and her team, you will have the support you need without facing the added disruption or distress which can be caused by moving into residential or nursing care. We’ll work with you to find a suitable carer to live with you in your home so that you have the level of support you need without having to leave the place you know best.

What’s more, we’ll work with you to find a carer that shares your hobbies and interests so you have more than just practical support – you’ll have companionship. Whether you enjoy going for a morning walk along the seafront or exploring the surroundings of South Downs National Park, your carer will be right there with you to enjoy the things that mean the most to you. After all, there is no place like home.

Regardless of your age, condition or requirements, Samantha and her team will work closely with you to build a personalised live-in care package that is centred entirely around you. With experience supporting conditions ranging from cerebral palsy to mental health and covering people from the age of 18 all the way up to 100 and beyond, live-in care from our Eastbourne team ensures that you have dedicated, person-centred support that enables you to feel safe and independent at home.

Respite care for short-term support

We understand that care needs can arise at any given time for any given reason, but here at Helping Hands we believe that you should never have to compromise on the quality of your care. That’s why Samantha and her team are here to provide personalised respite care packages that give you high-quality care for as little or as long as you need it.

Whether your usual caregiver is tending to an emergency elsewhere and you are struggling to find an alternative option, or you are due to be discharged from hospital and you don’t feel safe going home just yet, we’ll provide a seamless transition between carers so you can continue to feel fully supported with no detriment to your quality of care.

Expert dementia care training for our dedicated team

As one of the leading dementia care specialists in the UK, we understand how important it is to maintain routine and familiarity for someone living with dementia. Our Eastbourne carers complete specialist dementia training that enables them to provide consistency and quality to the individual and their loved ones, ensuring that you have all the support you need throughout each step of your dementia journey.

With over 100 different variants of dementia, understanding the symptoms and learning how to handle each situation can be overwhelming for you and your surrounding family. That’s why Samantha and her team are here to offer expert guidance and support for anything ranging from personal care and meal preparation to how to handle a challenging situation.

Domiciliary care in Eastbourne

With domiciliary care from Samantha and her team, we’ll work with you to ensure that you have the high-quality care that you need with no compromise to your day-to-day life. Whether you need visits that are little and often to help you with your daily routine or more complex support following a life-changing illness or injury, our Eastbourne team will build a personalised care plan that is focused entirely around you.

We understand how important it is to be independent – regardless of your circumstances. With domiciliary care you have no restrictions or guidelines on how to live each day, so the only person in control of your life is you.

Elderly care for you or your loved ones

As we grow older, our minds and bodies can often change and they’re not always as quick as they once were – but that doesn’t necessarily mean that we want to make any sacrifices to our independence. With elderly care from our Eastbourne team, we’ll provide you with as much or as little care as you need to feel independent in your own home.

Whether you have been diagnosed with a progressive condition and you are looking for more regular support or you are living alone and would simply like a friendly face to enjoy a cup of tea and a chat with; Samantha and her team will be there for you as little or as often as you need them to be.

Award-winning training for our Eastbourne carers

Each of our carers complete a stringent recruitment and training process that enables them to have the knowledge and experience to support your every need. What’s more, they all possess the one quality that is needed to become an excellent carer – they all genuinely care.

Upon completing their fine-tuned recruitment process including full background checks, each of our carers complete a comprehensive training course that covers a variety of modules including moving and handling, safeguarding, medication administration, equality and diversity and many more. So with their expert training and previous industry experience, you can rest assured that you are in safe hands.

Since our inception in 1989, we’ve been providing person-centred home care to thousands of families across the UK. And as a result, we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully regulated by the Care Quality Commission (CQC).

If you'd like to discuss your care in more detail, you can contact us in several ways

Call us on 01323383658 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Eastbourne to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 22 reviews

Outstanding91%
Excellent9%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.7 out of 5

from 10 reviews

Our Eastbourne branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

All of our carers are expertly-trained and DBS checked

What's happening in our Eastbourne branch

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

Just because anti-bullying week is coming to an end does not mean we should stop looking out for the signs.
If you suspect that someone is being bullied then dont do nothing, do something about it.
Never let the bullies win.
... See MoreSee Less

Just because anti-bullying week is coming to an end does not mean we should stop looking out for the signs.
If you suspect that someone is being bullied then dont do nothing, do something about it.
Never let the bullies win.

International Mens Day, male suicide is the biggest killer of men under the age of 45, which is why it is important to make sure that today and every day we make sure the men that we have in our lives are ok. It doesn't take 2 minutes to ask someone how they are feeling and to then listen to what they have to say. Just by taking a few minutes out of our lives everyday may save the live of someone we know and love. ... See MoreSee Less

International Mens Day, male suicide is the biggest killer of men under the age of 45, which is why it is important to make sure that today and every day we make sure the men that we have in our lives are ok. It doesnt take 2 minutes to ask someone how they are feeling and to then listen to what they have to say. Just by taking a few minutes out of our lives everyday may save the live of someone we know and love.

Today is adoption day, there are so many children out there that deserve a loving home, and today is a day to appreciate all those people that have already adopted or are in the process to adopt. We at Helping Hands will provide leave for any carer who wants to adopt and will support them with it. As carers we tend to adopt the customers that we look after as we make sure that we are treating them the way that we would like our own grandparents to be treated. ... See MoreSee Less

Today is adoption day, there are so many children out there that deserve a loving home, and today is a day to appreciate all those people that have already adopted or are in the process to adopt. We at Helping Hands will provide leave for any carer who wants to adopt and will support them with it. As carers we tend to adopt the customers that we look after as we make sure that we are treating them the way that we would like our own grandparents to be treated.
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Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

13-15 Carlisle Road, Eastbourne BN21 4BT Show on Map