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Locally managed service

Eastbourne

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 17 reviews

Eastbourne

Our Eastbourne home care branch is fully-managed by a specialist care manager, with a plethora of compassionate carers determined to deliver the very best quality of care to your home. As a fully-regulated nationwide home care provider, all our staff are highly-trained and monitored by the Care Quality Commission to ensure they are well-equipped for even the most complex of needs. 

From their office that is just a stone’s throw away from the sea, our dedicated team of Helping Hands carers are available to support families living in Bexhill-on-Sea, Hastings, Uckfield, Lewes, Seaford, East Dean, Pevensey Bay, Polegate and surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01323383658 *If you are an existing customer, please use the branch phone number

Branch address

13-15 Carlisle Road, Eastbourne BN21 4BT (see on maps)

Live-in and visiting care in Eastbourne

Known for its lush rolling landscapes, stunning beaches and iconic chalk sea cliffs, Eastbourne is also home to one of the leading home care providers in the UK. From Redoubt Fortress to a military museum, Eastbourne has a notable history of national defence; our home care provision pays homage to the area’s past by helping the community fortify the supervision of its most vulnerable. 

Our Helping Hands team in Eastbourne provide a wide range of support, from weekly care visits to full-time live-in care. With guaranteed cover, we assist our customers of all ages in maintaining their wellbeing and the best possible quality of life, from minor afflictions to the most difficult circumstances. Whether it’s a little bit of help getting into Eastbourne for a spot of shopping or providing intensive support for a complex condition, Samantha’s carers will be on hand to help you remain comfortable and independent in your own home.

Meet the team

Samantha Gauci

Meet Samantha Gauci, our Branch Care Manager, Eastbourne

"Hello, I’m Samantha. As the branch manager for Eastbourne, I am responsible for meeting, recruiting and supporting our carers, as well as providing an excellent level of service for each of our customers. My role is incredibly diverse, and I enjoy every element of it.

"I’ve worked in care for over six years and, although it can have its challenges, it’s such a rewarding career. I am so passionate about supporting the local community and providing work opportunities, and I am excited to build strong working relationships with my team and customers."

Jodie Foster

Jodie Foster

Live-in Area Care Manager, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting care to support you in Eastbourne

With no limit on what visiting care can help with, our Eastbourne team will work with you to build a personalised care plan that is centred entirely around you and your needs. Our experienced carers are here for you and your loved ones, no matter what you need help with. And with visits available from as little as 30 minutes up to several hours a day, we can provide a bespoke service that is entirely tailored to you.

Whether you need visits that are little and often to help you around the house or more complex support for a progressive condition, Samantha and her team will work with you to ensure that you have dedicated support at your fingertips whenever you need it.

As a business that was built on a foundation of family values, we understand the importance of feeling safe and independent in your own home. With you at the heart of our service, we will work with you and your loved ones to ensure that you have everything you need to continue to live your life entirely on your terms – just with a little help along the way.

Live-in care for round-the-clock support

Your independence is incredibly important to us, and with live-in care from Samantha and her team, you will have the support you need without facing the added disruption or distress which can be caused by moving into residential or nursing care. We’ll work with you to find a suitable carer to live with you in your home so that you have the level of support you need without having to leave the place you know best.

What’s more, we’ll work with you to find a carer that shares your hobbies and interests so you have more than just practical support – you’ll have companionship. Whether you enjoy going for a morning walk along the seafront or exploring the surroundings of South Downs National Park, your carer will be right there with you to enjoy the things that mean the most to you. After all, there is no place like home.

Regardless of your age, condition or requirements, Samantha and her team will work closely with you to build a personalised live-in care package that is centred entirely around you. With experience supporting conditions ranging from cerebral palsy to mental health and covering people from the age of 18 all the way up to 100 and beyond, live-in care from our Eastbourne team ensures that you have dedicated, person-centred support that enables you to feel safe and independent at home.

Domiciliary care in Eastbourne

With domiciliary care from Samantha and her team, we’ll work with you to ensure that you have the high-quality care that you need with no compromise to your day-to-day life. Whether you need visits that are little and often to help you with your daily routine or more complex support following a life-changing illness or injury, our Eastbourne team will build a personalised care plan that is focused entirely around you.

We understand how important it is to be independent – regardless of your circumstances. With domiciliary care you have no restrictions or guidelines on how to live each day, so the only person in control of your life is you.

Expert dementia care training for our dedicated team

As one of the leading dementia care specialists in the UK, we understand how important it is to maintain routine and familiarity for someone living with dementia. Our Eastbourne carers complete specialist dementia training that enables them to provide consistency and quality to the individual and their loved ones, ensuring that you have all the support you need throughout each step of your dementia journey.

With over 100 different variants of dementia, understanding the symptoms and learning how to handle each situation can be overwhelming for you and your surrounding family. That’s why Samantha and her team are here to offer expert guidance and support for anything ranging from personal care and meal preparation to how to handle a challenging situation.

Elderly care for you or your loved ones

As we grow older, our minds and bodies can often change and they’re not always as quick as they once were – but that doesn’t necessarily mean that we want to make any sacrifices to our independence. With elderly care from our Eastbourne team, we’ll provide you with as much or as little care as you need to feel independent in your own home.

Whether you have been diagnosed with a progressive condition and you are looking for more regular support or you are living alone and would simply like a friendly face to enjoy a cup of tea and a chat with; Samantha and her team will be there for you as little or as often as you need them to be.

Award-winning training for our Eastbourne carers

Each of our carers complete a stringent recruitment and training process that enables them to have the knowledge and experience to support your every need. What’s more, they all possess the one quality that is needed to become an excellent carer – they all genuinely care.

Upon completing their fine-tuned recruitment process including full background checks, each of our carers complete a comprehensive training course that covers a variety of modules including moving and handling, safeguarding, medication administration, equality and diversity and many more. So with their expert training and previous industry experience, you can rest assured that you are in safe hands.

Since our inception in 1989, we’ve been providing person-centred home care to thousands of families across the UK. And as a result, we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully regulated by the Care Quality Commission (CQC).

Respite care for short-term support

We understand that care needs can arise at any given time for any given reason, but here at Helping Hands we believe that you should never have to compromise on the quality of your care. That’s why Samantha and her team are here to provide personalised respite care packages that give you high-quality care for as little or as long as you need it.

Whether your usual caregiver is tending to an emergency elsewhere and you are struggling to find an alternative option, or you are due to be discharged from hospital and you don’t feel safe going home just yet, we’ll provide a seamless transition between carers so you can continue to feel fully supported with no detriment to your quality of care.

Find out more about care in Eastbourne

If you’re looking for care for you or your loved one and you’d like more information on how our Eastbourne team can help you, please call us. We’re here to take your call seven days a week.

If you’d prefer to pop in and see us, you’re welcome to visit our branch on Carlisle Road or we can meet you at a place that’s more convenient for you – whether it’s a café along the seafront or in your front room.

Call us on 01323383658 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Eastbourne to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 17 reviews

Outstanding88%
Excellent12%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.7 out of 5

from 10 reviews

Our credentials

Our Eastbourne branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

13-15 Carlisle Road, Eastbourne BN21 4BT Show on Map

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