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CQC & CIW Regulated
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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Established since 1989, Helping Hands is one of the UK’s foremost homecare providers, delivering our family-led ethos as strongly today as when we were founded. Our carers are some of the most compassionate in the industry, delivering superb standards of home care to our customers on a daily basis, and regularly going above and beyond to ensure they get to live their best life possible in the home they love. Thanks to our full regulation by the CQC and CIW, you can be confident in our consistently high standards, so why not call us today to discover how we could be supporting you or your loved ones?

We can support you in Hastings and the surrounding areas, including St Leonards, Silverhill, Belmont, Hollington, St Helen’s, Fairlight, Baldslow and Bexshill.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01323383658 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Hastings

Undoubtedly most famous for the battle that bears its name, Hastings is a seaside town that offers many attractions documenting 1066, but also plenty of contemporary amusements too. Also renowned as an important fishing port, it is in fact home to the UK’s largest beach-based fishing fleet.

We respect history at Helping Hands, as we’re very proud of our own, which stretches back to 1989 and sees us as one of the UK’s foremost homecare providers. Offering live-in or visiting care from just 30 minutes, our carers are compassionate and empathetic and regularly go above and beyond to ensure that their customers get to live their very best life in the home they love.

Meet the team

Samantha Gauci

Meet Samantha Gauci, our Branch Care Manager, Eastbourne

"Hello, I’m Samantha. As the branch manager, I am responsible for meeting, recruiting and supporting our carers, as well as providing an excellent level of service for each of our customers. My role is incredibly diverse, and I enjoy every element of it.

"I’ve worked in care for over six years and, although it can have its challenges, it’s such a rewarding career. I am so passionate about supporting the local community and providing work opportunities, and I am excited to build strong working relationships with my team and customers."

Alison Jones

Alison Jones

Area Care Manager, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Hastings live-in care

Live-in care is a cost-effective alternative to residential care, with the added advantage of you being able to remain in the home you love. If you have complex care needs or perhaps would just like around the clock companionship, our dedicated live-in carers will be able to care for your every need, including personal care, meal preparation, housework, laundry and so much more. Our bespoke care packages are tailored around you, so talk to us today about live-in care for you or your loved one.

Better than a care agency in Hastings

Being a fully managed care company and not a care agency, means that at Helping Hands we really understand care. We were founded in 1989 and over the past 30 years we have cared for thousands of customers who we’ve supported in their own homes, regardless of their condition. We provide outstanding, person-centred care to people across the whole of England and Wales and our carers regularly go above and beyond to ensure their customers get to live their best life possible in the home they love. We look after our carers too though, as by employing them directly and supporting them thoroughly we ensure their high levels of motivation.

Emergency care

Needing care in an emergency can be a highly stressful time, for both you and your loved ones. Contacting different companies and trying to discover who can support you at short notice will be stressful for anyone, but especially when you have limited time to arrange everything. Fortunately, Helping Hands have been caring for customers in their own homes since 1989, often at very short notice, due to an unexpected hospital discharge or a regular carer who has to leave suddenly. What’s more, our carers can usually be with you within 24 hours.

Private care in Hastings

There are definite pros and cons for remaining in your own home for care or moving into residential support, however we find that more and more people want to stay in the home they love for as long as they can. In a residential or nursing home it’s going to be very unlikely that you’ll receive one-to-one care, simply because the staff ratios cannot be that high, however if you have care at home you’ll have dedicated support from your carer that will be totally built around you and your needs. And what’s more, your personalised support plan will ensure you always remain at the centre of your care journey, every single day.

Overnight care

With overnight care from Helping Hands, you are always in control of the service you receive, whether you need occasional visits or full-time live-in support. Your bespoke care plan will show that your routine and care needs are always at the forefront of your carer’s delivery, so if you struggle to sleep at night and would appreciate companionship, or you need around the clock support or nursing care due to a complex condition, we can help.

Fully-trained carers in Hastings

Our carers are second to none when it comes to looking after our customers expertly. This is also because we train them thoroughly to ensure that when they join us they are ready to fully support everyone’s individual needs. We also screen our carers through the Disclosure and Barring Service to ensure that only people who should be entering your home are doing so, and because we’re regulated by the Care Quality Commission and Care Inspectorate Wales you can have the highest confidence in our expert levels of service and our ability to comprehensively care for you or your loved ones.

Find out more about how we could be supporting you or your loved ones in Hastings

Find out more about how we could be supporting you or your loved ones in Hastings, call our friendly team of customer care advisors today. They are available seven days a week for your convenience, or if you prefer, contact us via our website.

Call us on 01323383658 Talk to us on live chat Request a call back

Our credentials

Our Hastings branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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