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Home care in Folkestone

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open at 8:30 AM today

Existing customer
01303 765223

Lines open at 8:30 AM today

Existing customer
01303 765223

Visiting care and home care in Folkestone

Since 1989, Helping Hands have been caring for people up and down the country, making sure they are safe and well in their own homes. From support with the symptoms of dementia to assistance with keeping in touch with friends and doing your weekly shop, our home care in Folkestone can help with all elements of visiting care that not only caters to your physical needs but to your emotional and psychological needs too.

We understand that care needs can arise quickly or swiftly change if you become unwell or your situation changes. That’s why we offer flexible support plans that adapt around you and your requirements so that you never have to worry about not getting the care that you need. We can also provide quick starts if your regular care giver is unavailable or you’ve been let down by another care provider – simply give us a call and we can arrange a home visit, usually within 24 hours if you need urgent assistance.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Folkestone team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Folkestone care team
Sarah Pennington
Sarah Pennington

Branch Care Manager

My role is the registered branch manager of Folkestone. My responsibilities are to support the office staff with the smooth running of the branch, recruiting...

More about Sarah Pennington
Alison Jones
Alison Jones

Area Care Manager

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate...

More about Alison Jones
Matt Bristow
Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow
Our Reviews
CQC Logo
Fully regulated by the CQC

Our Folkestone branch is fully regulated and accredited by the CQC

Find out more
A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
Home care in Folkestone

Since 1989, Helping Hands have been caring for people up and down the country, making sure they are safe and well in their own homes. From support with the symptoms of dementia to assistance with keeping in touch with friends and doing your weekly shop, our carers can help with all elements of home care in Folkestone that not only caters to your physical needs but to your emotional and psychological needs too.

We understand that care needs can arise quickly or swiftly change if you become unwell or your situation changes. That’s why we offer flexible support plans that adapt around you and your requirements so that you never have to worry about not getting the care that you need. We can also provide quick starts if your regular care giver is unavailable or you’ve been let down by another home care provider – simply give us a call and we can arrange a home visit, usually within 24 hours if you need urgent assistance.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
Live-in care in Folkestone for 24-hour support

For round-the-clock support, live-in care in Folkestone can give all of you the extra reassurance that you’re getting specialised, quality care without having to leave the comfort of your own home.

Having a live-in carer on hand means that you have 24-hour support at home, day or night. This is a direct alternative to moving into a care home, where you wouldn’t have as much independence as living at home with your carer.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Care Agency Folkestone

By choosing a live-in care service like Helping Hands, you will be provided with continuity of care, something that many care agencies don’t offer. We are not a care agency and we have been providing care as a private care home service since 1989. This means we directly recruit our carers – so we make sure we employ the best people to care for you. Plus, there are no hidden costs, referral fees and unnecessary paperwork.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Private Care in Folkestone

You’re always in control with private care from Helping Hands, right from the moment you first contact us. Your friendly local care team will ensure that you are cared for expertly, whether you choose visiting or live-in care, and because we’ve always been a private company rather than an agency we’re also fully regulated by the Care Quality Commission and Care Inspectorate Wales. We directly employ all of our carers meaning they feel valued in their work and channel that motivation into the compassionate care of their customers, so there’s no need for you to feel you have to move into residential care when expert support in your own home is just a call away.

A smiling woman in a purple uniform with a Helping Hands logo talks to another person outdoors, near pink flowers and greenery.
Fully qualified home carers in Folkestone

To ensure that you get the very best home care, we are regulated by the Care Quality Commission (CQC), the governing body for care in England. They monitor us for the safety and delivery of our care services, making sure we are responsive, effective and doing the things we say we’ll do.

The CQC also looks at our training programmes and how we train our carers, so that we can continue to meet the high standard of care expected. To achieve this level, we provide mandatory in-house training to all of our new recruits, which involves modules on manual handling, dementia care, personal care, medication, first aid and safeguarding. Moreover, we are quite selective when choosing who comes to work for us, only asking those who are genuinely kind, compassionate and thoughtful to join us. That way, we can have every confidence in all of our carers putting, you, our customers, first whilst providing exceptional care with the support of our in-depth training programmes.

Other areas we cover
FAQs

Home care in Folkestone is an excellent choice when you wish to remain in your own home but need extra support to manage day-to-day life. Whether you require help with personal care, household tasks or companionship, our team will tailor a plan around you. Staying at home means keeping your familiar surroundings and routines, with the reassurance of dedicated one-to-one care designed to support your independence and wellbeing.

The cost of care in Folkestone depends on the level of support you choose. We offer flexible packages ranging from short weekly visits to full-time live-in care, ensuring there’s an option to suit different needs and budgets. After a free care assessment, we’ll provide a clear outline of your personalised plan and its cost. Our aim is to offer straightforward, transparent pricing with no surprises.

Yes, your care plan can be adapted whenever necessary. We understand that care requirements may change over time, so flexibility is central to our approach in Folkestone. If you need more frequent visits, fewer hours, or a different style of support, we’ll review everything together and make adjustments promptly. This ensures your care always reflects your current needs and preferences.

If you need support quickly, we’ll do everything possible to begin care within 72 hours of your initial enquiry. The process starts with a free care assessment at your home with your local Folkestone care manager. This gives us the opportunity to understand your needs fully and develop a tailored plan. Once agreed, we’ll confirm the earliest available start date to provide timely reassurance and assistance.

Starting care in Folkestone is simple and reassuring. After contacting our friendly team, we’ll arrange a free care assessment at a time that suits you. During this visit, we’ll listen carefully to your needs and routines so we can create a personalised support plan. Once you’re happy to proceed, we’ll match you with compassionate carers who can help you live independently and comfortably at home.

Every carer in Folkestone is directly employed by Helping Hands and undergoes thorough background checks and training before supporting our customers. They’re fully insured and bonded, giving you complete peace of mind. We place great importance on professionalism, safety and kindness, ensuring that both you and your carer feel supported and secure.

If your regular carer is unavailable, we’ll always provide a suitable replacement to maintain continuity of care. Our Folkestone team will aim to arrange visits at the same time as usual wherever possible. We understand how important reliability is, and we work carefully to ensure your support remains consistent and dependable.

Branch information
Address

Helping Hands Folkestone, Unit 8, Town Walk, Folkestone, CT20 2AA

Show in maps Folkestone Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed