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Home care in Dover

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Excellent | 5,100+ reviews

Your nearest branch: Folkestone

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Lines open at 9:00 AM on Saturday

New customer

Lines open at 8:30 AM on Monday

Existing customer

01303 765223

Your nearest branch: Folkestone

Speak to our team today

Lines open at 9:00 AM on Saturday

New customer

Lines open at 8:30 AM on Monday

Existing customer

01303 765223

Visiting care and home care in Dover

Lying on the southern edge of the North Downs in a valley between two cliffs, the port town of Dover is a constant gallery of stunning sea views – as well as a residence for one of the UK’s leading home care providers, Helping Hands.

Covering Dover and the surrounding areas, the team of professional and compassionate carers are here to provide personalised care services to enable you or your loved ones to remain in the comfort of your own home, whilst still receiving the dedicated support you need.

GET THE INFORMATION YOU NEED

Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Dover

Our carers provide a wide range of support across Dover, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

National care provider with 155+ branches

CQC regulated services

Thousands of 5-star reviews from families

Carefully selected carers with compassion and empathy

Flexible support tailored to individual needs

Home care services available in Dover

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

GET THE INFORMATION YOU NEED

Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Supporting people living in Dover

While we do not have a physical branch in Dover, care in the area is coordinated by our Folkestone branch, working with carers who support people across the local community.

Sarah Pennington

Branch Care Manager

My role is the registered branch manager of Folkestone. My responsibilities are to support the office staff with the smooth running of the branch, recruiting...

More about Sarah Pennington

Alison Jones

Area Care Manager

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate...

More about Alison Jones

Paul Sewell

Head of Operations

Paul Sewell is the Head of Operations for East.

Matt Bristow

Divisional Director

As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...

More about Matt Bristow

What families say about our care

Fully regulated care supporting Dover

Care services supporting families in Dover are delivered by our Folkestone branch, which is fully regulated by the CQC.

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

Home care in Dover

Home care in Dover is the perfect solution if you are looking for regular support so that you can continue to feel safe and independent at home. With a dedicated team of carers that put you in the center, we will work closely with you to build a support plan that is tailored entirely to you and your individual needs and preferences.

With over 30 years of experience under our belt, we are proud to be one of the leading home care providers in the UK. And as a company that was built on a foundation of family values, we understand how important it is for you to continue to live your life entirely on your terms. That’s why the team are here to provide bespoke visiting care services that give you the support you need with no compromise to your independence.

Whether you need friendly reminders to take your medication, complex support for a spinal or neurological injury or just someone to pop in for a cup of tea in the afternoon, the team are here to give you the support you need, when you need it.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.

Care unmatched by any care agency in Dover

Unlike other agency care providers, our team of carers are employed directly with us, and are ensured sufficient wellbeing and care support wherever needed. Whether you’re living with a progressive condition and would like more intensive support or you would simply like some companionship in your elderly years, Helping Hands’ home care care gives you the support you need without having to compromise on any of your needs.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Unintrusive live-in care for round-the-clock support

When choosing home care in Birmingham from a fully managed service such as Helping Hands, you and your loved ones can rest assured that your care will be overseen right from the get go, which isn’t always the case from a home care agency.

When the need for more intensive support arises, we understand that residential care isn’t always everybody’s preference. With live-in care from the Helping Hands team, you receive a dedicated private carer to live with you in your home so that you have round-the-clock support to cater for your every need. What’s more, we’ll work with you to find a carer that shares your hobbies and interests, so you receive so much more than just practical care – you gain a friend.

With the knowledge and experience to provide everything from companionship, housekeeping and medication administration through to more complex support for people with conditions such as motor neurone disease, dementia and acquired brain injuries, the team will work closely with you to build a personalised care plan that is focused entirely around you and your needs.

Here at Helping Hands, our aim is to help you to remain as independent as possible. With flexible live-in care packages from our team in Dover, there are no set mealtimes or menus, no visiting restrictions and no daily schedules to follow, so the only person to decide how you live each day is you.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Private care for you or your loved ones

Whenever signs of decline begin appearing, it can become increasingly difficult to continue with your day-to-day life as you used to. But with private care from the Dover homecare team, we are here to give you the support you need to remain independent at home – with no compromise to your usual routine.

Whether you need 30-minute visits to help you with your laundry, more intensive support for complex conditions such as Parkinson’s, or just a friendly face to enjoy a cup of tea with; private care from our Dover team ensures that you have the support you need to keep you feeling young.

A woman in a lavender uniform with a lanyard and ID badge smiles warmly at another woman holding a cup, as they sit and talk outdoors.

Fully-trained carers to support you in Dover

Helping Hands was founded in 1989 as a way to enable those who needed some extra support to remain in the comfort of their own home. Thirty years later, we are immensely proud to be providing the same level of person-centred care to thousands of families across England and Wales – but none of this would have been possible if it wasn’t for the commitment and compassion of our carers.

Alongside their expert training and vast experience in the industry, each of our carers possess the one quality that cannot always be taught: they all genuinely care. What’s more, they all complete a fine-tuned recruitment process that includes industry-renowned training in areas such as moving and handling and safeguarding, as well as full background checks including Disclosure Barring Service (DBS) screenings.

And thanks to the dedication of our carers, support staff and managers across the board, we are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, as well as being fully regulated by the Care Quality Commission (CQC).

Supporting communities across Dover

Our carers provide home care in Dover and nearby areas including these locations.

Hythe
Dover
Ashford
Sandgate
Folkestone Harbour

FAQs

The simplest thing is to call us. Lines are open Monday to Friday 8am to 7pm and weekends 9am to 5:30pm, so there’s usually someone available, and you can request a callback if that suits you better. Care in Dover is coordinated through our Folkestone branch, so don’t be put off if that comes up. From there, we’ll walk you through everything at whatever pace works for you.

We build the picture with you rather than handing you a form. We take time to understand your needs, your lifestyle, your preferences, and what a good day actually looks like for you, and from that we put together a support plan that’s genuinely personal. If you’re not sure where to start, give us a call and we’ll help you find the answer.

Setup times vary with each situation, so the surest way to know what’s possible for you is a quick word with the team. We’d rather give you a real answer than a number that doesn’t fit your circumstances. Call us or request a callback and we’ll look at timings together.

For live-in care, you have one dedicated carer living with you at home: one person, one-to-one support. For visiting care, a small team delivers your support across the week. Consistency matters to us, so if you’d like to talk through what that looks like in practice, do give us a ring.

For live-in care, we put real thought into this, working with you to find someone who shares your interests and general outlook, with a personalised care plan focused squarely on what you need. It’s not a tick-box exercise. If you’d like to know how matching works for visiting care too, just ask and we’ll happily talk it through.

We operate as a fully managed service, so your care is coordinated by our Folkestone branch with a whole team behind it, not just one person, and cover is arranged when a carer can’t attend. For exactly what happens in your situation, it’s best raised with us directly, and we’d rather have that conversation properly than give a vague answer here.

Our team is contactable at weekends, Saturday and Sunday 9am to 5:30pm, so you’re never without a point of contact. For how visits run on a particular bank holiday, a quick call to the Folkestone branch will give you a straight answer based on your arrangement.

It’s the document that sets out how we support you: your preferences, your needs, your routines, and the things that matter day to day. We build it with you rather than for you, and it’s designed to help you stay safe and well at home, on your terms. For how often it’s reviewed, the team will give you the specifics when you speak to them.

Good care starts with good carers. Our recruitment is thorough, and training covers areas like moving and handling and safeguarding, alongside full DBS checks. For more complex conditions such as Parkinson’s, carers receive more intensive preparation, and we also support dementia and acquired brain injury care. And training doesn’t stop once a carer starts. It carries on throughout.

Yes. Our team has real experience supporting people living with dementia, and care is built around a personalised plan that reflects your specific needs. No two situations are the same, so the support is shaped around the person, never a general template.

Speak to our care team

If you're exploring care options in Dover, our team can help you understand the support available and answer any questions you may have. Call our care team today.

01303 802685

Branch information

Address

Helping Hands Folkestone, Unit 8, Town Walk, Folkestone, CT20 2AA

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

Other care covered

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Home care in Dover