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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


When you choose home care from Helping Hands you get amazing carers coming to your home but also an infrastructure of managers and support staff, all of whom will be doing their best to promote your independence and wellbeing. Added to this, we’re fully regulated by the CQC and CIW which means there’s no-one better to care for you at home. Contact us today to discover how we could be caring for your or your loved ones.

We can support you in and around Hartlepool, Rift House, High Throston, The Headland, Seaton Carew, Brierton, Dalton Piercey, Newton Bewley, Wolviston, Elwick, and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01642695241 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Hartlepool

In the 18th Century, Hartlepool became known for its medicinal springs, with the ferruginous waters rich in salts of iron being celebrated. In July 1765 the poet Thomas Gray visited the town to “take the waters”, and wrote “I have been for two days to taste the water, and do assure you that nothing could be salter and bitterer and nastier and better for you…I have nowhere seen a taller, more robust or healthy race.”

We all know that water is essential to our wellbeing but if you need a little more than that, we can help. Our visiting and live-in care services will support you expertly in your or your loved one’s own home.

Meet the team

Michelle Dutton

Meet Michelle Dutton, our Area Care Manager, Hartlepool

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service. We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success. I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays! My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Visiting care in Hartlepool

Visiting care means you get our friendly and compassionate carers coming to you at home and caring for every aspect of your daily needs. Your care is accompanied by a flexible and personalised support plan, meaning that everything you require to live your best life every day will be done for you. This included medication, personal care, mobility support, housework, laundry and meal preparation.

Hartlepool live-in care

Live-in care gives you and your loved ones reassurance that you’re never alone and you’re always supported. Your carer can offer exemplary standards of support, regardless of your condition, and will do everything necessary to enable you to remain in the home you love for as long as possible. We really are the homecare experts and our amazing carers will be able to support you with medication, meal preparation, personal care, mobility support, housework and so much more.

Better than a care agency in Hartlepool

Helping Hands is proud to be a private home care company rather than an agency like many other care providers are. It means we can give our customers the highest standards of care possible in their own homes without the inconveniences that a traditional agency imposes on their customers. This includes us directly employing all of our carers to motivate them to feel valued and as a result, they focus on the priorities of your care above all else.

Independent domiciliary care

Our fully managed domiciliary care service will ensure that your independence is always promoted, and you get to live the kind of life you want to in your own home, whilst safeguarding your wellbeing at all times. Our visiting and live-in care services can support you with every type of daily task, ensuring that all you have to worry about is how best to enjoy your life, and hopefully your carer will soon become a valued friend that you’ll look forward to seeing every day.

Specialist dementia care

Even though you may not need dementia care right away when you’re first diagnosed, as your condition progresses, you need to know that you and your loved ones are being supported by a dementia specialist company with over 30 years’ experience. Remaining in the place you love most can be beneficial when you’re living with dementia, as being in familiar surroundings, close to loved ones and precious memories can often help to reduce confusion and anxiety, so when the time comes for care, talk to the experts.

Immediate respite care for relief

When the unforeseen happens, such as an unexpected hospital discharge or your regular carer becoming ill, you may need respite care quickly. We can usually get care into your home within 24 hours in such eventualities, but even if it isn’t an emergency, we can still supply you with the highest quality short-term care within your own home. You’ll have the best levels of support until your regular carer returns and they’ll be so good you may not even notice the difference!

Supportive elderly care at home

As we age, we can become slower at doing certain tasks and others may become impossible, meaning we’re at risk of not being able to look after ourselves properly. Don’t struggle on at home with jobs such as vacuuming, laundry, personal care and meal preparation when one of our friendly carers could be supporting you to live your best life in your own home every day, thanks to our flexible and cost-effective elderly care service.

Fully trained carers in Hartlepool

Our carers are amazing and we’re sure once you choose care from us you’ll completely agree! We select our carers very carefully from the many applications we get because we only want the best people looking after our customers, and that’s why we also train them thoroughly when they join us and continually refresh their skills. We’re fully regulated by the Care Quality Commission and Care Inspectorate Wales which means that we really do go above and beyond when it comes to our care standards.

Find out more about care at home in Hartlepool

Find out more about care at home in Hartlepool, talk to our friendly customer care specialists today. They’re available seven days a week to take your call, or if you prefer you can contact us via our website.

Call us on 01642695241 Talk to us on live chat Request a call back

Our credentials

Our Hartlepool branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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