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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Helping Hands have been supporting people to remain safe and cared for in the comfort of their own homes for over 30 years. Our compassionate carers will come to your home and undertake everything you need support with to ensure you get to live your best life possible, and with us being fully regulated by the CQC and CIW, you know we’re the ones to trust with yours or your loved ones’ care at home. Talk to us today to discover more.

We can support you in and around Stockton on Tees, Elm Tree Farm, Fairfield, Thorpe Thewles, Newtown, Norton, Carlton, Elton, Long Newton, Redmarshall, Billingham and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01642695241 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Stockton-on-Tees

Stockton-on-Tees has some amazing claims to fame; the fossilised remains of the most northerly hippopotamus ever discovered on Earth were discovered in Stockton-on-Tees in 1958, and it also became the site of the world’s first permanent steam-locomotive-powered passenger railway when the first rail of George Stephenson’s Stockton and Darlington Railway was laid in 1822.

At Helping Hands we’re proud of our heritage too and although we’re not yet as famous as Stockton-on-Tees, we’re well-known across all of England and Wales for our superlative standards of visiting and live-in care.

Meet the team

Michelle Dutton

Meet Michelle Dutton, our Area Care Manager, Stockton-on-Tees

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service. We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success. I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays! My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Home care in Stockton-on-Tees

With visiting care from Helping Hands you get a superlative standard of care at home, along with a flexible package that will alter as your needs do. Regardless of what condition you’re living with we can support you, as our experienced and knowledgeable carers are experts in caring for our customers in their own homes. We can support you with personal care, medication, meal preparation, housework and so much more, so if you need care talk to us today.

Stockton-on-Tees live-in care

With live-in care you get the security and reassurance of knowing that someone is in the house with you at all times, meaning that your loved ones can relax in the knowledge that you’re never alone at home. As well as full care you also get companionship as often as you want it, and your carer will be able to undertake all the tasks in the house that you can no longer manage, such as personal care, housework, meal preparation, laundry and so much more.

Better than a care agency in Stockton-on-Tees

Because Helping Hands is not a home care agency and we directly employ all of our carers and staff, it motivates our teams to feel passionate about their roles and driven to achieve the best results possible for our customers. Not being an agency also means you also don’t have to pay us referral fees and other costs that agencies often demand, so you get better value care as a result.

Compassionate domiciliary care

When you choose domiciliary care from Helping Hands you don’t just get the support of a compassionate carer; you also get the benefit of our over 30 years of experience in the home care industry. Since we began in 1989, our focus has always been to provide outstanding, person-centred visiting and live-in care to each of our customers, ensuring we promote your independence at all times and keep you happy, safe and comfortable in the home you love.

Expert dementia care at home

Because we have over 30 years’ dementia care experience you really can trust us to understand all forms of dementia and the effect they can have on someone living with the condition. Even though you may not require care at the start of your journey with dementia, we can be with you every step of the way as the condition progresses, offering our expert guidance and support to both you and your loved ones. Keep your loved one in the home they love while living with dementia, thanks to our specialist dementia carers.

Compassionate respite care

You may think that your only option for respite care is going into residential support but that’s not the case with Helping Hands, as our friendly and compassionate carers come to you in your own home. Perhaps your regular carer needs to take a break, or your family are going on holiday – or perhaps you’re dipping your toe in the water of care to see if it suits you – but whatever the reason, even in an emergency, we can usually get care to you within 24 hours.

Supportive elderly care

Ageing can mean that we begin to feel less agile as we used to and this can make certain tasks at home more tricky to complete than they used to be. For instance, pushing and carrying a vacuum cleaner, standing and preparing meals, getting in and out of the bath can all become more difficult as we age, meaning we’re at risk of not being able to look after ourselves effectively. Elderly care means we can support you fully in your own home with anything you need to make your life easier.

Fully trained carers in Stockton-on-Tees

We believe our carers are the best in the business and when you see how dedicated they are and how often they go above and beyond to look after our customers, we know you’ll agree! We train them very carefully when they first join us and continue to refresh their skills throughout their employment so that they can apply wheat they’ve earnt into their customers’ care. We’re also fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you can have full confidence in us to deliver the very highest standards of care.

Find out more about care in Stockton-on-Tees

Find out more about home care in Stockton-on-Tees; talk to our friendly customer care specialists today. They’re available seven days a week for your convenience, or if you prefer, contact us via our website and we’ll happily call you back.

Call us on 01642695241 Talk to us on live chat Request a call back

Our credentials

Our Stockton-on-Tees branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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