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Rated excellent on Trustpilot
Locally managed service


Little and often, companionship to nursing. With branches nationwide.

5 out of 5 stars from 30 reviews


Our Middlesbrough home care team are on hand to deliver industry-leading care throughout the local community to ensure your loved one’s needs are catered for while living independently. Our fully-trained carers are available as little or often as you need to provide compassionate support; priding ourselves on the quality of our service, our branch is regulated by the Care Quality Commission (CQC).

We are committed to providing you with person-centred care that fits entirely around you and your needs, and our Middlesbrough team are here to support you in Hartlepool, Billingham, Stockton-on-Tees, Redcar, Eston, Yarm, Nunthorpe, Acklam, Whitby, and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01642695241 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Middlesbrough, Unit 5, Boho 6, Crown House, 5 Linthorpe Road, Middlesbrough, TS1 1RE (see on maps)

Live-in care and visiting care tailored to you in Middlesbrough

As a small town in the North East of England, Middlesbrough has played a big part in the development of our world. As the steel export for the Sydney Harbour Bridge and the birthplace of one of the most famous maritime explorers in History – Captain James Cook – it is now also home to a dedicated team of Helping Hands carers.

Helping Hands in Middlesbrough are here to support your loved one with visiting care from as little as 30 minutes per week, to live-in care for full-time assistance. Every package is tailored to the customer, so you can feel assured that you are in control of the frequency of support you receive, as well as the fact that your carer will be matched to you by their suitability for both your condition and personality.

Meet the team

Michelle Dutton

Meet Michelle Dutton, our Area Care Manager, Middlesbrough

I am currently the area care manager for North 1 region and I lead and inspire a fantastic team of branch managers who all share the same vision! We believe that life is better at home and we strive daily to make this happen and to offer our customers a five-star service. We pride ourselves on our 'love our carers' mantra, and we know how important it is to give thanks and recognition to our front line workers. We are always learning and building upon our success. I spend my spare time with my husband and my son; we enjoy family orientated activities as well as lots of sunny holidays! My son has multiple disabilities and that is the main reason I chose the care sector as my vocation. I have utilised my own personal experience as I know first hand how important having the right care in place is, that is why my son is a customer of Helping Hands.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Burke

Michelle Burke

Head of Live-in Care, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite Care

Other services we provide at this branch

Visiting care to support you

Here at Helping Hands, we’ve been providing industry-leading home care to thousands of families across England and Wales for over 30 years. And as a result, we know exactly what it takes to provide high-quality care. We understand how important it is to feel safe, comfortable and independent in your own home; that’s why our Middlesbrough team will work with you to build a package of care that is focussed entirely around you and your needs.

Whether you are living alone, as a couple or with your beloved pet, our aim is to ensure that you have the support you need, whenever you need it. We understand that, regardless of your condition, everybody has their own individual care needs that can change at any time. With our flexible care packages, we will work around you to ensure that you never have to compromise on your care or independence – no matter what the circumstance is.

Live-in care tailored to you in Middlesbrough

With live-in care from our Middlesbrough team, you will have round-the-clock support to ensure that you can continue to live comfortably and independently in your own home. As an ideal alternative to residential care, live-in care gives you the freedom to decide how to live your life. With no set mealtimes, no visiting restrictions and no daily schedules, you can continue to live each day entirely on your terms – just with a little help along the way.

And it’s not just practical support that we help with – your mental wellbeing is important to us too. It’s important that you are able to continue to do the things that you enjoy the most, so whether you enjoy heading to the Riverside to cheer on the Boro or take in the views from the top of Roseberry Topping, we’ll be right there with you.

As well as moving and handling, our Middlesbrough carers are also fully trained to help you with personal care, household duties, health and nutrition and medication administration – so you can rest assured that you’re in safe hands.

Read more on what is live in care here.

Care Agency In Middlesbrough

Using a private home care provider such as Helping Hands is a much more straightforward, stress-free option than turning to a care agency. We employ all of our carers directly, which means that we pay their salary, give them comprehensive training, take care of all the behind-the-scenes admin, and won’t surprise you with any hidden costs or unexpected fees. With Helping Hands, what you see is what you get. We’ll also be able to provide you with a more comprehensive, flexible care plan that is completely tailored to your specific needs and wishes.

Domiciliary care in Middlesbrough

Traditionally known as care at home, domiciliary care enables you to have the freedom to choose the details of your care. Whether you need regular daily calls to help you with your household chores or someone to accompany you out to your appointments, you have full control over the frequency and intensity of the support you receive.

You may be recovering from a life-changing injury and need support on your road to recovery, or perhaps you just need a helping hand with preparing your meals and folding your laundry; whatever we can help with, we will. And what’s more, with our team of carers local to your area, we can help you with getting out and about in the local community – whether that’s to the local garden centre or for a look around the shops at Teesside Park.

Specialist dementia care for you and your loved ones

With 850,000 people in the UK living with dementia, the need for accessible information on support on the many variants of the condition has never been higher. And as the UK’s leading dementia care specialists, we understand how important it is for you to have this information available to you when you need it.

With patience and understanding, our Middlesbrough team will make sure that you or your loved one are supported with your everyday care needs such as personal care, health & wellbeing and social activities, as well as offering guidance and support on how you can continue to communicate and enjoy your time together as a family.

Elderly care to support your independence

It’s not uncommon to find that as we grow older, our minds and bodies aren’t always as quick as they once were – but that doesn’t necessarily mean that you have to sacrifice your independence if you’re finding things more difficult. With elderly care from our Middlesbrough team, you’ll have the support you need to help you around the house and in the local community, so you can continue to live a happy and independent life.

And in our elderly years, loneliness can often become a bigger burden than most, which is why we provide so much more than just practical care; you’ll have a companion. So if you want someone to be with you while you cheer on the Boro, we’ll be right there with you in a red and white scarf.

Respite care in Middlesbrough

Care needs can arise at any time, and sometimes they can change at such short notice that finding an alternative seems almost impossible. But with respite care packages from our Middlesbrough team, we can swiftly put a package of care in place to ensure that you continue to get the support you need with no compromise to your usual routines.

Respite care is available to you for many reasons; you may be looking to take a trip to one of the villages of the nearby North York Moors, or perhaps your usual caregiver is going away and you need some temporary support until they come home. Regardless of what it is you need, our team in Middlesbrough will step in to ensure that you have the same high-quality, person-centred care whenever you need it, for as long as you need it.

Award-winning training for our expert live-in carers

As one of the leading home care providers in the UK, we know exactly what it takes to provide high-quality care – and we’ve been doing it for over 30 years! With a team of expert carers that are fully-trained in moving & handling, safeguarding, equality & diversity, medication administration and many more, each of our carers are qualified, experienced and naturally amazing people.

Prior to employment, each of our carers go through a fine-tuned recruitment process and they also receive full background checks, including Disclosure Barring Service (DBS) screenings, as well as regular training refresher courses to ensure that they are always at their full potential.

We are proud to be the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Find out more about care in Middlesbrough

If you’d like to find out more about the visiting or live-in care options available to you, please call us. We’re here to take your call seven days a week.

If you’d prefer to meet face-to-face, you’re welcome to pop in and see us in our branch on Linthorpe Road, or we can meet you at a place more convenient for you – whether that’s your local café or your front room.

Call us on 01642695241 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Middlesbrough to ensure our customers receive the best possible live in and home care service.

5 out of 5 stars, from 30 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4.8 out of 5

from 5 reviews

Our credentials

Our Middlesbrough branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Middlesbrough, Unit 5, Boho 6, Crown House, 5 Linthorpe Road, Middlesbrough, TS1 1RE Show on Map

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