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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


For over 30 years, we’ve been providing high-quality, person-centred home care to thousands of people up and down the country, and our branch in Darlington is no different. With hand-picked carers who are compassionate and considerate when it comes to your care, you’ll always feel in safe and supportive hands with your carers. Furthermore, we are monitored closely by the Care Quality Commission (CQC), meaning our service is regulated for the safety and overall provision of our care and leadership.

Our local team covers care in Bishops Auckland, Darlington, Great Burdon, Hurworth-on-Tees, Newton Aycliffe, Shildon and the surrounding areas. Call us today for more information or if you want to check that we cover care in your area.

This branch covers where you need care:

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To learn more about how we can help call

01325270547 *If you are an existing customer, please use the branch phone number

Branch address

North East BIC, Business Central Darlington, 2 Union Square, Darlington, Durham, DL1 1GL (see on maps)

Visiting and live-in care in Darlington

Whether you need additional support to get to college or work, have Parkinson’s or dementia and need round-the-clock care or just need a little extra help with the housework now that you’re in your senior years – our friendly and dedicated Darlington carers will provide the right support and reassurance for you. Choose from either our visiting care service – where you can have short, hourly visits to suit your schedule – or our live-in care service with your very own dedicated carer that will live with you in your home.

The support that our Darlington team offer is both for your physical and emotional needs. So, if you love the rich locomotive heritage that your home town has to offer and enjoy discussing your train hobby or you simply enjoy going for a stroll in the local South Park, we can make this happen.


Meet the team

Annemarie Vendy

Meet Annemarie Vendy, our Branch Care Manager, Darlington

"Hi, my name is Annemarie and I’m the Branch Manager for Helping Hands Darlington. I was raised in the British Army and lived in Germany until I was 11 when as a family we moved to the Northeast of England. After a brief stint working abroad, I have spent nearly all my adult life working in Health and Social care; I wouldn’t want to do anything else as there is no other feeling like making a positive difference to a person’s life!
"As a Branch Manager my responsibility is overseeing the overall running of the branch. This includes carer recruitment, carer training, completing assessments for new customers and the compliance with all local and national legislation and ensuring I meet the fundamental standards set out by CQC."

Louise Bradley

Louise Bradley

Regional Care Director, New Branches

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Retain your independence with visiting care

Our aim at Helping Hands is to enable you rather than take over and do everything for you, which means we are led by you in how you would like your care carried out. We’ll complete a detailed support plan at your initial assessment, so that all of your needs – both physical and mental – are considered and cared for. Retaining independence with visiting home care can be anything from additional support with collecting your groceries, a carer to accompany you to appointments or help around your home to keep it clean and tidy. And the great thing about our support plans is that they’re flexible and adaptable, so if your needs change or you’d like to take a trip to the Darlington Railway Centre one afternoon, we can accommodate.

A benefit of visiting care is that you are able to choose how and when you receive care, enabling you to plan your week and build a rapport with your regular pool of carers. You may want to start off with short, 30-minute visits so that you can get used to having someone new in your home to help you, slowly progressing to longer hourly visits when you feel more comfortable or perhaps if you realise you need more support than you initially thought, for example with personal care. We’ll be guided by you and take everything at your pace so that you’re always in control and feel comfortable and respected.

Live-in care in Darlington for 24-hour support

For more complex or long-term health needs, live-in care can enable you to stay in your beloved home, surrounded by loved ones, treasured possessions and even pets. Living with you in your home, you will have your own dedicated live-in carer who will be on hand to provide one-to-one support for you whenever you should need it. They’ll get to know everything from your medication requirements and your care routines, to what time you like to get up in the morning and your favourite meals. They’ll also be able to keep on top of the housework and give you emotional support, helping you to take trips out of the house for a few hours or even for a short break away.

The great benefit about live-in care is the ability to stay in your own home, rather than move into residential care. Regardless of whether you need 24-hour support with feeding, washing, dressing and toileting or if you have a medical condition like motor neurone disease that requires specific care, we’ll ensure that you have the right support plan and carer in place so that you and your family all have peace of mind that you have the best care possible whilst you remain in the comfort of your own home.

Domiciliary care in Darlington

For extra help and assistance around your home, domiciliary care can be the solution you may be looking for. Designed to fit in seamlessly with your existing routines, our Darlington team can support you with keeping on top of the cleaning, making sure your fridge and cupboards are stocked up, changing the beds, light gardening and accompanying you to appointments if you struggle to get there by yourself. We’ll fit in around you, providing care calls at times convenient to you on a regular basis, as well as making sure we select from the same pool of carers so that you don’t have to keep getting used to a different person coming into your home.

Specialist dementia care across Darlington

A diagnosis of dementia can take time getting used to not just for the individual, but for their family, too. That’s why our dementia care packages aim to provide peace of mind for the relatives of someone living with dementia, whilst also making sure the individual receives the highest quality care to suit them and the symptoms they have.

There are lots of different types of dementia, but whether you have Alzheimer’s, frontotemporal or vascular dementia, we’ll ensure that your carers get to know you, your needs and how you want to be supported in a dignified and respectful way. And as you reach the latter stages of your condition, we can adapt your support plan to your changing requirements, supporting you with memory loss, confusion, anxiety and personal care in a way that is meaningful and suited to you.

Elderly care for an extra helping hand

Getting older doesn’t mean that you have to give up all of your passions and hobbies, and certainly not your home. With elderly care, we can ensure you keep up with the joys you get out of life, just with an extra helping hand along the way to support you on your terms. It might just be that you need assistance with domestic duties around your home, such as doing the laundry, vacuuming and preparing meals. Or you may be more unsteady on your feet and need assistance getting to and from the shops and mobilising safely around your home. Whatever it is that you need extra support with, we’ll be able to help. And we’re not just there to assist with the practical tasks; our carers in Darlington are also there for emotional support, ensuring you never have to feel lonely or without someone to talk to.

Short-term breaks with respite care

If you provide care for a loved one on a full or part-time basis, you may be getting to the point where you’re reaching burnout, trying to juggle their care as well as your own commitments and health. Why not take a break with respite care from our Darlington team? They can step in at a pre-arranged time to provide the care that you normally would, enabling you to take a step back and some time for yourself. This could also be beneficial for the person you care for, giving them someone different to have conversations with and build a friendship with.

Short-term respite care also works well for those who have additional health care needs but who want to take a holiday or attend a celebration, without having to worry about who will provide their care. A carer can accompany you on holiday or to your party, ensuring you get the right support you need – whether that’s assisting you with medication and personal care or providing extra reassurance if you’re worried about your mobility outside of your home.

Fully-trained carers in Darlington

We are extremely proud of the hard work and dedication shown by all of our carers, and it’s this willingness to go the extra mile and genuine ability to be kind towards others which are the qualities that we look for above all else when recruiting for carers. Everything else can be taught, and that’s exactly what we do for our new recruits. Covering manual handling, personal care, dementia, medication, first aid and safeguarding, our carers receive in-house training at our Darlington branch, ensuring they have the skills and knowledge to provide the high-quality care that Helping Hands are known for.

Regulated by the Care Quality Commission (CQC), all of our branches are closely monitored by the industry’s governing body, ensuring that we provide a safe, effective and responsive service, and that we ultimately do what we say we’re going to do. This also covers the way our service is led and the training we provide to our new and existing carers.

Find out more about care in Darlington

If you live in and around Darlington or a loved one does and you’re considering arranging care, get in touch by calling us today. Our phone lines are open seven days a week, and a member of our customer care team will be happy to discuss your care needs with you. They can also coordinate a home visit with a member of the Darlington team, who will visit you at home at a time that’s convenient to you and begin to create your support plan.

Call us on 01325270547 Talk to us on live chat Request a call back

Our credentials

Our Darlington branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

North East BIC, Business Central Darlington, 2 Union Square, Darlington, Durham, DL1 1GL Show on Map

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