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Locally managed service

Home Care Darlington

Little and often, companionship to nursing. With branches nationwide.

Home Care Darlington

For over 30 years, we’ve been providing high-quality, person-centred home care to thousands of people up and down the country, and our branch in Darlington is no different. With hand-picked carers who are compassionate and considerate when it comes to your care, you’ll always feel in safe and supportive hands with your carers. Furthermore, we are monitored closely by the Care Quality Commission (CQC), meaning our service is regulated for the safety and overall provision of our care and leadership.

Our local team covers care in Bishops Auckland, Darlington, Great Burdon, Hurworth-on-Tees, Newton Aycliffe, Shildon and the surrounding areas. Call us today for more information or if you want to check that we cover care in your area.

This branch covers where you need care:

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To learn more about how we can help call

01325270547 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Darlington, North East BIC, Business Central Darlington, 2 Union Square, Darlington, Durham, DL1 1GL (see on maps)

Home care and live-in care in Darlington

Whether you need additional support to get to college or work, have Parkinson’s or dementia and need round-the-clock care or just need a little extra help with the housework now that you’re in your senior years – our friendly and dedicated Darlington carers will provide the right support and reassurance for you. Choose from either our visiting care service – where you can have short, hourly visits to suit your schedule – or our live-in care service with your very own dedicated carer that will live with you in your home.

The support that our Darlington team offer is both for your physical and emotional needs. So, if you love the rich locomotive heritage that your home town has to offer and enjoy discussing your train hobby or you simply enjoy going for a stroll in the local South Park, we can make this happen.


Meet the team

Annemarie Vendy

Meet Annemarie Vendy, our Branch Care Manager, Home Care Darlington

Hi, my name is Annemarie and I’m the Branch Manager for Helping Hands Darlington. I was raised in the British Army and lived in Germany until I was 11 when as a family we moved to the Northeast of England. After a brief stint working abroad, I have spent nearly all my adult life working in Health and Social care; I wouldn’t want to do anything else as there is no other feeling like making a positive difference to a person’s life! As a Branch Manager, my responsibility is overseeing the overall running of the branch. This includes carer recruitment, carer training, completing assessments for new customers and compliance with all local and national legislation and ensuring I meet the fundamental standards set out by CQC.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

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Michelle Dutton

Michelle Dutton

Area Care Manager, North

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareRespite Care

Other services we provide at this branch

What’s included with home care in Darlington?

The service you receive from our homecare Darlington team will be uniquely personalized to you. No two people are the same, and we believe that no two care plans should be the same either. You can opt for live-in care, for more round-the-clock support, or visiting home care on a schedule that suits your needs, from as little as a half-hour per week. We also provide:

We take care when matching you or your loved one with a professional we know you will get on with. We know that homecare is about so much more than just practical support; while our carers are there to help with medications, shopping, meal prep, washing and grooming, housework, errands, mobility and day to day activities, they’re also skilled at offering emotional support and reassurance when needed, and will take the time to share a friendly cup of tea and a chat at the kitchen table when necessary!

Retain your independence a care agency in Darlington

Our aim at Helping Hands is to enable you rather than take over and do everything for you, which means we are led by you in how you would like your home care carried out. We’ll complete a detailed support plan at your initial assessment, so that all of your needs – both physical and mental – are considered and cared for. Retaining independence with agency care can be anything from additional support with collecting your groceries, a carer to accompany you to appointments or help around your home to keep it clean and tidy. And the great thing about our support plans is that they’re flexible and adaptable, so if your needs change or you’d like to take a trip to the Darlington Railway Centre one afternoon, we can accommodate.

A benefit of home care is that you are able to choose how and when you receive care, enabling you to plan your week and build a rapport with your regular pool of carers. You may want to start off with short, 30-minute visits so that you can get used to having someone new in your home to help you, slowly progressing to longer hourly visits when you feel more comfortable or perhaps if you realise you need more support than you initially thought, for example with personal care. We’ll be guided by you and take everything at your pace so that you’re always in control and feel comfortable and respected.

Live-in care Darlington for 24-hour support

For more complex or long-term health needs, live-in care can enable you to stay in your beloved home, surrounded by loved ones, treasured possessions and even pets. Living with you in your home, you will have your own dedicated live-in carer who will be on hand to provide one-to-one support for you whenever you should need it. They’ll get to know everything from your medication requirements and your care routines, to what time you like to get up in the morning and your favourite meals. They’ll also be able to keep on top of the housework and give you emotional support, helping you to take trips out of the house for a few hours or even for a short break away.

The great benefit about live-in care is the ability to stay in your own home, rather than move into residential care. Regardless of whether you need 24-hour support with feeding, washing, dressing and toileting or if you have a medical condition like motor neurone disease that requires specific care, we’ll ensure that you have the right support plan and carer in place so that you and your family all have peace of mind that you have the best home care possible whilst you remain in the comfort of your own home.

Fully-trained private carers Darlington

We are extremely proud of the hard work and dedication shown by all of our carers, and it’s this willingness to go the extra mile and genuine ability to be kind towards others which are the qualities that we look for above all else when recruiting for carers. Everything else can be taught, and that’s exactly what we do for our new recruits. Covering manual handling, personal care, dementia, medication, first aid and safeguarding, our carers receive in-house training at our Darlington branch, ensuring they have the skills and knowledge to provide the high-quality care that Helping Hands are known for.

Regulated by the Care Quality Commission (CQC), all of our branches are closely monitored by the industry’s governing body, ensuring that we provide a safe, effective and responsive service, and that we ultimately do what we say we’re going to do. This also covers the way our service is led and the training we provide to our new and existing carers.

Find out more about homecare in Darlington

If you live in and around Darlington or a loved one does and you’re considering arranging homecare, get in touch by calling us today. Our phone lines are open seven days a week, and a member of our customer care team will be happy to discuss your care needs with you. They can also coordinate a home visit with a member of the home care Darlington team, who will visit you at home at a time that’s convenient to you and begin to create your support plan.

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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

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0 out of 5

from 0 reviews

Our credentials

Our Home Care Darlington branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Darlington, North East BIC, Business Central Darlington, 2 Union Square, Darlington, Durham, DL1 1GL Show on Map

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