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Home care in Hastings

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Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

01323 409783

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

01323 409783

Visiting care and home care in Hastings

We’re very proud of our own history at Helping Hands, which stretches back to 1989 and qualifies us as one of the UK’s foremost homecare providers. Offering live-in or visiting care from just 30 minutes, our carers regularly go above and beyond to ensure that their customers get to live their very best life in the home they love.

Undoubtedly most famous for the battle that bears its name, Hastings is a seaside town that offers many attractions documenting 1066, but also plenty of contemporary amusements too. Also renowned as an important fishing port, it is in fact home to the UK's largest beach-based fishing fleet.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.

Quality care at home

From short term support to longer term visits and live-in care, our Hastings team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

Meet the Hastings care team

Alison Jones

Area Care Manager

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate...

More about Alison Jones

Matt Bristow

Divisional Director

As the Regional Care Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring...

More about Matt Bristow

Our Reviews

Fully regulated by the CQC

Our Hastings branch is fully regulated and accredited by the CQC

Find out more

A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.

Hastings live-in care

Live-in care is a cost-effective alternative to residential care, with the added advantage of you being able to remain in the home you love. If you have complex care needs or perhaps would just like around the clock companionship, our dedicated live-in carers will be able to care for your every need, including personal care, meal preparation, housework, laundry and so much more. However we can help, our bespoke care packages are tailored around you.

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Better than a care agency in Hastings

Being a fully managed care company and not a care agency, means that at Helping Hands we really understand care. We provide outstanding, person-centred care to people across the whole of England and Wales, and our carers regularly go above and beyond to ensure their customers get to live their best life possible in the home they love. We look after our carers too though, as by employing them directly and supporting them continuously we ensure their high levels of motivation.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.

Emergency care

Needing care in an emergency can be a highly stressful time, for both you and your loved ones. Contacting different companies and trying to discover who can support you at short notice will be stressful for anyone, but especially when you have limited time to arrange everything. Fortunately, Helping Hands have been caring for customers in their own homes since 1989, often at very short notice, due to an unexpected hospital discharge or a regular carer who has to leave suddenly.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.

Private care in Hastings

More and more people want to stay in the home they love for as long as they can these days. Often this is because in a residential home, you’ll never receive one-to-one care, simply because the staff ratios cannot be that high. However, if you have care at home, you’ll have dedicated support from a carer that will be totally built around you and your needs. And what’s more, your personalised support plan will ensure you always remain at the centre of your care journey, every single day.

A nurse in purple scrubs sits beside a smiling woman with grey hair who is lying in bed, gently holding her hand in a comforting gesture. The scene appears warm and supportive.

Overnight care

With overnight care from Helping Hands, you are always in control of the service you receive, whether you need occasional visits or full-time live-in support. Your bespoke care plan will ensure that your routine and care needs are always at the forefront of your carer’s delivery. So, if you struggle to sleep at night and would appreciate companionship, or you need around the clock support due to a complex condition, we can help.

A healthcare worker wearing gloves, a purple shirt, and a plastic apron prepares a medical swab in a bathroom whilst an adult male patient sits nearby, watching attentively.

Fully-trained carers in Hastings

We train our carers thoroughly to ensure that when they join us, they are ready to fully support their customers’ needs. We also screen our carers through the Disclosure and Barring Service to ensure that only people who should be entering your home are doing so. Also, because we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales, you can have the highest confidence in our expert levels of service and our ability to comprehensively care for you or your loved ones.

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FAQs

Home care in Hastings can be a valuable solution whenever someone would benefit from extra support while remaining in their own home. This may be due to age, reduced mobility, a long-term health condition or recovery following illness or surgery. Many people also choose home care simply because they want a little help with daily routines while maintaining independence and familiarity. In Hastings, we provide flexible support that fits around individual lifestyles. Some people need just a few visits each week for help with personal care, meal preparation or companionship, while others may require daily visits or even full-time live-in care.

The cost of home care in Hastings varies depending on individual circumstances. Factors such as how often care is required, the length of visits and whether care is visiting or live-in will all influence the overall cost. There is no one-size-fits-all approach, which is why Helping Hands tailor every care plan carefully. During the free initial care assessment, your Hastings Care Manager will talk through your needs in detail and explain the costs clearly. And, for full transparency, there are no hidden charges or unexpected add-ons. The price agreed in your care plan is the price you will pay.

Yes, flexibility is a core part of home care. Needs can change gradually or suddenly and your care plan can be updated at any time. Whether you need additional support following a hospital stay or find that you require fewer visits, the Hastings care team will work with you to make the necessary adjustments.

Care can often be arranged within 48 hours, depending on availability. The Hastings care team understand that support is sometimes needed urgently and will always be honest about how quickly care can begin.

Your care journey starts with a friendly phone call to the Hastings team. A free care assessment will then be arranged in your home with a local Care Manager. This is a relaxed discussion focused on understanding your needs, preferences and expectations. We’ll then start your care on a mutually-agreed date, focusing on the areas of life in which you need assistance.

Yes. All Helping Hands carers in Hastings are fully insured, bonded and employed directly. Each carer completes background checks, comprehensive training and ongoing supervision.

If your usual carer is unavailable, the Hastings care team will arrange a trained replacement. All carers follow the same high standards and will be fully briefed before providing support.

Branch information

Address

Helping Hands Eastbourne, Unit 12a, Pacific House, Hastings, BN23 6FA

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Home care in Hastings