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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


We’ve been supporting people to remain in their own homes and receive the care they need since 1989, so it’s no wonder we’re considered the home care experts. We’ve helped thousands of people to stay in the home they love, and we could be doing the same for you or your loved ones, call us today to discover how. We’re CQC regulated so you know you’ll be getting the highest standards of quality care from carers who put you firmly at the centre of your care journey.

Supporting you throughout Margate, including Cliftonville, Garlinge, Palm Bay and Westbrook.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01843242056 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Margate

In 1264, Margate was recorded as “Meregate” and in 1299 as “Margate” in 1299, although the spelling varied into modern times. The name is thought to refer to a gap in a cliff or pool gate where pools of water are found.

Our history is straightforward as our ethos hasn’t altered throughout our 30 years of existence; we still work tirelessly to provide individualised care to our customers in their own homes. Whether you’re looking for companionship, occasional visits or around the clock, live-in care we can help. We are the home care experts as we’ve cared for thousands of people and we provide care perfectly tailored to you and your routines.

Meet the team

Alison Jones

Meet Alison Jones, our Area Care Manager, Margate

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate my team and to ensure that the care we provide meets the national standards in terms of quality. On a day-to-day basis, my focus is to drive growth in terms of our carer and customer base. In my spare time, I enjoy travelling - generally anywhere with sun and usually have another trip planned before the last one has even ended! When I am at home, I go for long walks and love stopping off for a pub lunch.
Jodie Wilson

Jodie Wilson

Head of Live-in Care, South East

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Matt Bristow

Matt Bristow

Regional Care Director, South East

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home care in Margate

No matter how often or infrequent you require our visiting care, we can support you with anything and everything. You might want a short visit once a week to have a cup of tea and a chat, a walk round the block or to help you bake your favourite cake. Alternatively, you may need several longer visits a day to ensure that your condition is fully supported. Regardless of your needs, we can help you with personal care, meal preparation, medication, mobility and so much more, so talk to us today and let us know how we could support you.

Live-in care in Margate to support you

Live-in care means that you’ll have one of our carers living in your home with you around the clock. This can be very reassuring for both you and your loved ones, especially if they live some distance away from you and know you don’t like being in the house on your own. Your private carer will support you with every aspect of your daily life such as medication, personal care and housework, enabling you to enjoy your life in the place you love most.

Better than a care agency in Margate

We are not an agency, which means when we quote you a price for your care it will be the entire price, there won’t be any retainer fees or referral costs that you weren’t expecting. Our carers are highly motivated and feel valued as they are directly employed, not worrying about filling in their own tax and contributions when all they should be thinking about is your wellbeing. Talk to us today to learn how we could be supporting you at home.

Dementia home care

Helping Hands has been a dementia specialist company for more than three decades, so even if you don’t need dementia care right away when you’re diagnosed, it’s helpful to know that as your condition progresses and the time is right for some extra support, you can stay in the place you love most. Being surrounded by the precious memories and people who will help you to live your best life possible can be highly beneficial on your dementia journey, helping to reduce anxiety and confusion and reassuring your loved ones that you’re in specialist hands.

Respite care for short-term support

When your regular carer needs to take a break, you may be worrying about what you can do to ensure your continuity of care, but there’s no need. Respite care from Helping Hands can be for a few days or a few weeks and we will design your bespoke care package exactly to your requirements. Your personalised support plan will ensure your care continues as if your regular carer was still with you and in the case of an emergency, we can even get care to you within 24 hours.

Elderly care

Age-related frailties can mean that the things you used to take for granted, such as carrying the vacuum upstairs or going for a walk have become more difficult recently. We can support you around the house and outside of it if you feel you’d benefit from some elderly care and our compassionate carers can make a real difference to your daily life. You might appreciate some help with personal care, meal preparation, mobility support or going to community activities or medical appointments. Call us today to discover how we could be supporting you to live your best life at home.

Fully-trained carers in Margate

Our carers are at the heart of our business because without them we simply wouldn’t have a business. The expert service they deliver focuses on maintaining our customers’ dignity and independence at all times, which is why we’re industry leading home care specialists. We look after our carers because we value them so highly, training them thoroughly and offering opportunities for professional development whenever possible. This also means that as they update their skills, they get to pass this on to their customers via their care, so everyone benefits. We’re fully regulated by the Care Quality Commission so you and your loved ones can have the highest confidence in the superb service we offer. We’re also accredited by the Dementia Action Alliance and are founder members of the Homecare Association, so you can be sure that we really do know care.

Find out more about home care in Margate

Our friendly team of customer care advisors could be supporting you to live you best life at home. Call us today or seven days a week to learn how, or if it’s easier, contact us via our website and we’ll call you back.

Call us on 01843242056 Talk to us on live chat Request a call back

Our credentials

Our Margate branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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