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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Live-in care and visiting home care in Ramsgate

Known for its maritime heritage and stunning Royal Harbour, Ramsgate offers everything from traditional seaside town attractions through to a blossoming art scene. And to coincide with its natural, relaxed and friendly atmosphere, Ramsgate is home to a dedicated team of Helping Hands carers.

Committed to giving you the support to feel safe and independent at home, Branch Manager Lucy and her team are here to provide individually-tailored, person-centred home care throughout Ramsgate, Margate, Sandwich, Sarre, Wingham, Minster-in-Thanet, Worth, Manston, Chestfield, Tyler Hill, Birckington, Cliffsend, Stodmarsh and the surrounding areas.

Meet Lucy Forrester, our Branch Manager

"Hello, I’m Lucy and my role as the Registered Manager for the Ramsgate branch is to ensure that we always offer high-quality care. I am also responsible for making sure every member of my team is complaint at all times and providing support in a compassionate and understanding manner.

"I have lived in Kent for most of my life, so I have a great knowledge of the area which helps me when planning care packages and organising calls."

Individually-tailored home care visits across Ramsgate

Helping Hands was founded in 1989 as a way to provide dedicated home care services to those in need of a little extra support at home. Thirty years later, we’re supporting thousands of people across England and Wales with personalised care packages that enable them to live each day entirely on their terms. We understand that everybody has their own individual needs – regardless of their requirements. That’s why our aim has always been to provide the level of support that is needed to ensure that each and every one of our customers feel safe, enabled and independent in the place they know best.

Whether you need visits that are little and often to help with practical things such as folding your laundry, getting in and out of bed or taking your canine companion out for a walk, or more complex support for clinical conditions such as stroke aftercare and acquired brain injuries, our friendly carers will work with you to build a personalised care plan that focuses entirely around you and your needs, routines and preferences.

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I love it when the carers come because I feel like I can be myself and they’re not going to judge me.

Paula, a Helping Hands customer

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Live-in care for constant peace of mind

If you are in need of more intensive support, live-in care could be the perfect solution that provides round-the-clock care without the upheaval of moving into a residential or nursing home. With live-in care, one of our friendly carers will live with you in your home to make sure that you have everything you need whenever you need it – whether that’s with reassurance in the night if you feel disorientated or if you need someone to accompany you around the house and out into the Ramsgate community.

We understand that it can be daunting to invite someone new into your home, but Lucy and her team will work with you to find the perfect carer for you – in both care experience and personality. So if you want someone with experience in dealing with a similar condition to you, or you want a carer with a love for the outdoors to enjoy a walk along the promenade with, we’ll ensure that you have a carer who ticks all the boxes.

Domiciliary care that puts you in control

When it comes to choosing care, there are lots of different options and providers to pick from; but with domiciliary care from our Ramsgate team, we’ll work around you to ensure that you have a bespoke care package in place that caters for all your needs. Whether you need intensive overnight support for a complex condition or just a friendly face to pop in for a chat every now and again – we’ll be there for you whenever you need us.

The great thing about domiciliary care from Lucy and her team is that the control of your care remains exactly where it should be – in your hands. With no restrictions on visitors, mealtimes or menus and no daily schedules to follow, you’ll have the freedom to decide how and when you receive your care. So if you decide you’d like to try something new for dinner or you’d like to take a last-minute trip out to Westwood Cross Shopping Centre – our aim is to support, encourage and enable you to make the most of each day and live entirely on your terms.

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My biggest achievement has been a relationship I built with a lady who had dementia. We enjoyed spending time together and I encouraged her to go out. I loved taking her shopping.

Jade, a Helping Hands carer

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Specialist dementia care for you and your loved ones

With dementia care from our Ramsgate team, we’ll make sure that you are completely listened to so that your needs are not just met – but exceeded. With a dementia diagnosis, it’s important to remember that familiarity is key; so we’ll get to know you and your usual routines so that we can put a bespoke package of care in place that is completely unique to you.

With over 100 different variants of the condition, coming to terms with the symptoms of dementia can be difficult for you and your loved ones. That’s why Lucy and her team are here to comfort and support you throughout your dementia journey so that you can enjoy the happy times with your family – and learn how to cope with and manage the difficult times too.

Elderly care to keep you feeling young

Aging is inevitable, and as we grow older we can often experience differences in our body and mind that can often have an impact on our everyday routines. But if you find that you are starting to struggle with your usual tasks and it is having an impact on your wellbeing, it might be time to consider enlisting some extra support.

With elderly care from our Ramsgate team, we won’t intrude on your existing routines or preferences. Instead, we’ll work closely with you to ensure that you have the support you need to feel safe and independent in the place you know best.

Respite care for as long as you need it

We understand how rewarding it can be to know that you’re helping your loved one in their time of need, but it’s important to remember that you need some time for yourself to recharge your batteries so that you can continue to provide your best care. If you’re looking for some rest and recuperation but you’re unsure about finding a suitable alternative for your loved one’s care, you can rely on respite care from Lucy’s team to step in where you left off. With a seamless transition between carers, we’ll get to know you and your usual routine so that your loved one experiences minimal disruption to their care.

If you need a short-term care solution following a spell in hospital or to support you during an emergency, we can provide a respite carer often within 24 hours of your initial enquiry. That way, you can rest assured that you have someone to rely on whilst you get back on your feet again.

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Friendly and professional carers to support you in Ramsgate

Your independence is at the heart of what we do, which is why we unsure that each of our carers deliver the most outstanding level of care with each and every one of their customers. With high-quality care comes an expert level of training; and each member of our team undergo a comprehensive three-day training programme that covers everything they expect to cover in their customers’ homes, such as moving and handling, safeguarding, first aid and medication administration.

Each of our carers are directly employed by us, so you don’t have to worry about any additional paperwork, background checks or agency fees. And as we are fully regulated by the Care Quality Commission (CQC), we’re regularly monitored to ensure that we are always providing a service that is safe, effective and responsive.

Areas across Ramsgate that we cover

St Nicholas-at-WadeSt Margaret’s BaySarre
Herne BayChestfieldManston
Broad OakCanterburyStreet End
CharthamNackingtonTyler Hill

Find out more about care in Ramsgate

If you’d like to find out more about the care options that our Ramsgate team can provide for you, please call us on 01843 242 911. We’re here to take your call seven days a week.

Alternatively, if you’d rather meet face-to-face then you are welcome to pop in and see us in our branch on York Street. Or let us know of a time and a place that suits you best and we’ll be happy to come to you – whether that’s for a coffee on the seafront or in your front room.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM


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Do you feel a passion to care for others? Are you looking for a flexible career supporting people on a one-to-one basis, so they can live independently at home?

Role Responsibility
You can earn between £10.75 to £11.00 per hour as a Care Assistant in Ramsgate with the family-run Helping Hands Home Care. We have many exciting opportunities available in Canterbury and surrounding areas.

We are looking for passionate, caring individuals that can commit to working one of the following shift patterns:

Mornings (7am onwards)
Evenings (4pm onwards)
No experience is necessary so if you feel a calling to care for others we’d love to hear from you!
... See MoreSee Less

"Char is brilliant, just brilliant"
Anne was nervous about making the switch over to our company after a bad time at a previous home care company. Believing they were all the same, she decided there was only one way to find out for sure. She has now been with us for a couple of months, she has a regular carer who visits at the same time each day and couldn't be happier. Her relationship with Char has blossomed and now says her visit is the highlight of her day :)
... See MoreSee Less

Char is brilliant, just brilliant
Anne was nervous about making the switch over to our company after a bad time at a previous home care company. Believing they were all the same, she decided there was only one way to find out for sure. She has now been with us for a couple of months, she has a regular carer who visits at the same time each day and couldnt be happier. Her relationship with Char has blossomed and now says her visit is the highlight of her day :)

Comment on Facebook

Awww this is so lovely 🥰 such a lovely picture

Maddie and Dianne out on a double up round, showing off their new carer of the month badges!
Did you know we were a winner of Best places to work 2019!
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Maddie and Dianne out on a double up round, showing off their new carer of the month badges!
Did you know we were a winner of Best places to work 2019!
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