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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 20 reviews


Our team are dedicated to delivering unrivalled care to the homes of people with all manner of conditions in the Ramsgate area. With award-winning, ongoing training and professional development, along with monitoring and regulation from the Care Quality Commission (CQC), we are committed to adhering to best practice as we do our utmost to maintain a healthy and independent lifestyle for our customers.

Committed to giving you the support to feel safe and independent at home, the Branch Manager and their team are here to provide individually-tailored, person-centred home care throughout Ramsgate, Margate, Sandwich, Sarre, Wingham, Minster-in-Thanet, Worth, Manston, Chestfield, Tyler Hill, Northwood, Cliffsend, Stodmarsh and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01843242056 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Ramsgate, 7 York Street, Ramsgate, Kent, CT11 9DS (see on maps)

Visiting care and live-in care in Ramsgate

Known for its maritime heritage and stunning Royal Harbour, Ramsgate offers everything from traditional seaside town attractions to a blossoming art scene. And to coincide with its natural, relaxed and friendly atmosphere, Ramsgate is home to a dedicated team of Helping Hands carers.

From hourly visiting care to around the clock live-in care, our team are available to provide the help you need to continue an independent lifestyle at home with whatever level of care your condition requires. Whether you need a companion to visit for a chat and help with arduous tasks, or somebody to provide specialist support, our packages are flexible so you are in complete control of the level of care you receive and the frequency of it.

Meet the team

Alison Jones

Meet Alison Jones, our Area Care Manager, Ramsgate

As an area care manager, I have operational and financial responsibility for the branches in my region. It is my role to lead and motivate my team and to ensure that the care we provide meets the national standards in terms of quality. On a day-to-day basis, my focus is to drive growth in terms of our carer and customer base. In my spare time, I enjoy travelling - generally anywhere with sun and usually have another trip planned before the last one has even ended! When I am at home, I go for long walks and love stopping off for a pub lunch.
Jodie Wilson

Jodie Wilson

Head of Live-in Care, South East

Read More
Matt Bristow

Matt Bristow

Regional Care Director, South East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia Care

Other services we provide at this branch

Individually-tailored care visits across Ramsgate

Helping Hands was founded in 1989 as a way to provide dedicated home care services to those in need of a little extra support at home. Thirty years later, we’re supporting thousands of people across England and Wales with personalised care packages that enable them to live each day entirely on their terms. We understand that everybody has their own individual needs – regardless of their requirements. That’s why our aim has always been to provide the level of support that is needed to ensure that each and every one of our customers feel safe, enabled and independent in the place they know best.

Whether you need visits that are little and often to help with practical things such as folding your laundry, getting in and out of bed or taking your canine companion out for a walk, or more complex support for clinical conditions such as stroke aftercare and acquired brain injuries, our friendly private carers will work with you to build a personalised care plan that focuses entirely around you and your needs, routines and preferences.

Live-in care for constant peace of mind

If you are in need of more intensive support, live-in care could be the perfect solution that provides round-the-clock care without the upheaval of moving into a residential or nursing home. With live-in care, one of our friendly carers will live with you in your home to make sure that you have everything you need whenever you need it – whether that’s with reassurance in the night if you feel disorientated or if you need someone to accompany you around the house and out into the Ramsgate community.

We understand that it can be daunting to invite someone new into your home, but the team will work with you to find the perfect carer for you – in both care experience and personality. So if you want someone with experience in dealing with a similar condition to you, or you want a carer with a love for the outdoors to enjoy a walk along the promenade with, we’ll ensure that you have a carer who ticks all the boxes.

Discover more on what is live-in care here.

Domiciliary care that puts you in control

When it comes to choosing care, there are lots of different options and providers to pick from; but with domiciliary care from our Ramsgate team, we’ll work around you to ensure that you have a bespoke care package in place that caters for all your needs. Whether you need intensive overnight support for a complex condition or just a friendly face to pop in for a chat every now and again – we’ll be there for you whenever you need us.

The great thing about domiciliary care from the Ramsgate team is that the control of your care remains exactly where it should be – in your hands. With no restrictions on visitors, mealtimes or menus and no daily schedules to follow, you’ll have the freedom to decide how and when you receive your care. So if you decide you’d like to try something new for dinner or you’d like to take a last-minute trip out to Westwood Cross Shopping Centre – our aim is to support, encourage and enable you to make the most of each day and live entirely on your terms.

Specialist dementia care for you and your loved ones

With dementia care from our Ramsgate team, we’ll make sure that you are completely listened to so that your needs are not just met – but exceeded. With a dementia diagnosis, it’s important to remember that familiarity is key; so we’ll get to know you and your usual routines so that we can put a bespoke package of care in place that is completely unique to you.

With over 100 different variants of the condition, coming to terms with the symptoms of dementia can be difficult for you and your loved ones. That’s why our team are here to comfort and support you throughout your dementia journey so that you can enjoy the happy times with your family – and learn how to cope with and manage the difficult times too.

Elderly care to keep you feeling young

Aging is inevitable, and as we grow older we can often experience differences in our body and mind that can often have an impact on our everyday routines. But if you find that you are starting to struggle with your usual tasks and it is having an impact on your wellbeing, it might be time to consider enlisting some extra support.

With elderly care from our Ramsgate team, we won’t intrude on your existing routines or preferences. Instead, we’ll work closely with you to ensure that you have the support you need to feel safe and independent in the place you know best.

Respite care for as long as you need it

We understand how rewarding it can be to know that you’re helping your loved one in their time of need, but it’s important to remember that you need some time for yourself to recharge your batteries so that you can continue to provide your best care. If you’re looking for some rest and recuperation but you’re unsure about finding a suitable alternative for your loved one’s care, you can rely on respite care from Ramsgate’s team to step in where you left off. With a seamless transition between carers, we’ll get to know you and your usual routine so that your loved one experiences minimal disruption to their care.

If you need a short-term care solution following a spell in hospital or to support you during an emergency, we can provide a respite carer often within 24 hours of your initial enquiry. That way, you can rest assured that you have someone to rely on whilst you get back on your feet again.

Friendly and professional carers to support you in Ramsgate

Your independence is at the heart of what we do, which is why we unsure that each of our carers deliver the most outstanding level of care with each and every one of their customers. With high-quality care comes an expert level of training; and each member of our team undergo a comprehensive three-day training programme that covers everything they expect to cover in their customers’ homes, such as moving and handling, safeguarding, first aid and medication administration.

Each of our carers are directly employed by us, so you don’t have to worry about any additional paperwork, background checks or agency fees. And as we are fully regulated by the Care Quality Commission (CQC), we’re regularly monitored to ensure that we are always providing a service that is safe, effective and responsive.

Find out more about care in Ramsgate

If you’d like to find out more about the care options that our Ramsgate team can provide for you, please call us. We’re here to take your call seven days a week.

Alternatively, if you’d rather meet face-to-face then you are welcome to pop in and see us in our branch on York Street. Or let us know of a time and a place that suits you best and we’ll be happy to come to you – whether that’s for a coffee on the seafront or in your front room.

Call us on 01843242056 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Ramsgate to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 20 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

4 out of 5

from 4 reviews

Our credentials

Our Ramsgate branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Ramsgate, 7 York Street, Ramsgate, Kent, CT11 9DS Show on Map

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