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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Deciding to receive care in your own home is a decision that many people are making in the Monmouth area, and thanks to Helping Hands’ more than 30 years of experience and the tireless dedication of our care workers, we are supporting more and more people locally. Because we’re supported by the Care Inspectorate Wales we will always deliver the high standards we promise giving extra reassurance to you and your loved ones, so why not talk to us today about care at home in the Monmouth area?

We can provide care in and around Monmouth, including Osbaston, Dixton, Wyesham, Rockfield, Kymin, Penalt and Wonastow.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01600498027 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Monmouth, Suite 6 Singleton Court Business Park, Wonastow Road, Monmouth, Monmouthshire, NP25 5JA (see on maps)

Visiting and live-in care in Monmouth

Spending time in the beautiful Monmouth region you will know what the area offers, so it’s unsurprising that if you’re lucky enough to live there you wouldn’t want to leave your home to receive necessary care. Situated right on the English-Welsh border, Monmouth has much to recommend it, including the 800-year-old Monnow Bridge, the only fortified river bridge in Britain with its gate tower still standing, now a grade I listed building and pedestrianised.

We offer home care on both a visiting care and live-in care basis, meaning you will be able to select the service that is best for your needs, while we design a bespoke plan of care for you to encompass every aspect of your requirements and routines.

Meet the team

Gabriella Saunders

Meet Gabriella Saunders, our Branch Care Manager, Monmouth

My roles and responsibilities as a branch manager are to ensure we are providing a safe and caring service. It is my responsibility to oversee all aspects of the branch to ensure we are fully compliant and meeting individuals care and support requirements in line with the fundamental standards. I joined care in 2013 after my grandpa sadly passed away; he lived with dementia, and I was inspired by the carers that supported him and cared for him. I have always been a caring person and I love looking after others. My career up to this point was in retail, and I gained qualifications in management and worked my way up to store manager in retail before completely changing my career path. And I have never looked back. In my spare time, I enjoy being with my niece and nephew, and going for walks. I also enjoy time at the gym and playing the piano to relax. I also enjoy playing darts and poker, and love watching the grand prix!
Adam Wilkins

Adam Wilkins

Regional Care Director, South West

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Sophie Parker

Sophie Parker

Area Care Manager, South West

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Extra support in Monmouth with visiting care

Choosing to have visiting care really is the best of both worlds, as you get all of the dedicated care you require while remaining safely in the home you love. Visiting care means that you’ll have visits from our amazing care workers as often or infrequently as you require, from 30 minutes a week up to the duration that suits you. Your prearranged visits will all be fixed as part of your bespoke package of care, which will be flexible to your changing needs whenever your condition dictates it. Whether you have complex needs or mild age-related frailties, you’d like someone with you as much as possible or just occasional companionship, visiting care will see you receive support with every aspect of your daily routine, from personal care to medication, housework help to mobility support.

Live-in care in Monmouth for reassurance

Live-in care in Monmouth will give you all of the care you need at home, with the added reassurance for you and your loved ones that you’re never alone. Having a care worker living in with you is the perfect solution when you can’t – or don’t wish to – be left alone, as you will have around the clock support for every aspect of your daily routine. You don’t need to worry that having someone living with you will feel like a loss of privacy or that your home isn’t your own anymore, as our dedicated care workers are discreet enough to know when you’d prefer to be given some space to enjoy family time or hobbies, while always being near enough to support with every aspect of your care and support.

Care Agency in Monmouth

At Helping Hands we’ve never been a care agency and we’re proud of that – we began as a private home care company and we’ve remained the same for over 30 years, meaning you can be reassured that the company you’re dealing with are experts in care at home. From the moment you first speak to us we will handle every aspect of your enquiry and care planning with dedication and professionalism, and our fully managed local care team in Monmouth will be able to seamlessly deliver your care through care workers who tirelessly put their customers’ first, every single day.

Private care in Monmouth

Because we deliver private care in Monmouth, the frequency and duration of which is always dictated by you, as opposed to other care companies whose care duration may be organised by local authorities for instance, you can be assured that everything we do is always in our customers’ best interests and the care we deliver is totally person-centred and revolves around the customer’s needs. Our care workers are all directly employed by Helping Hands, we have no franchises and we’ve never been an agency, so all of our focus is constantly on how we can improve our customers’ lives and support them to live as independently as possible in the home they love.

Emergency care

Life is unpredictable – we can’t always know what’s around the corner and while that’s not always a bad thing, it can mean stress and disruption if it affects you or your care worker. Sometimes you don’t always have warning that your care worker is going to have to leave their duties for a while, for instance if they’re taken ill, have an accident, or a family emergency occurs. In such circumstances, emergency care from Helping Hands will be the only solution you’ll need, and because we can have another care worker with you in hours, it’ll save you and your loved ones from the stress and worry of trying to organise replacement care in a hurry.

Overnight care

When you need care around the clock and your family are delivering it, or perhaps a care agency has been coming in but don’t provide services 24 hours, it can play havoc with family life. Getting a good night’s sleep is crucial for everyone, but especially when caring for someone else, so that they can ensure they’re in the best of physical and emotional health to support you properly. This is why, if you need overnight care, we can help by providing a dedicated care worker to be with you all night, meaning your loved ones or day care workers get a decent night’s sleep and can relax knowing your needs are being taken care of even while they’re resting.

Fully-trained carer workers in Monmouth

Our care workers are incredible, as they work tirelessly every single day to ensure that their customers live the highest quality life they can in their own homes, without compromising their independence or dignity. We only select the best people in the Monmouth area to become Helping Hands carers because we need to know that they have natural qualities of compassion and kindness, while being sure they’ll always promote our mission of keeping our customers safe at home. Since 1989 we’ve been delivering the highest standard of home care to people with varying conditions and care needs, and because of this we really are experts when it comes to knowing how best to support you. We train our care workers well to build on their already existing skills and experience and encourage them to develop their knowledge as often as they wish to, meaning they can then immediately apply this knowledge into caring for their customers. We’re fully regulated by the Care Inspectorate Wales too, so you and your loved ones can always be reassured that we’ll provide the highest standards of consistent care, every single day.

Find out more about care in Monmouth

Talk to our friendly customer care specialist team today or seven days a week to discover how we could be supporting you or a loved one in the Monmouth area. If you prefer, you can contact us via our website, and we’ll be happy to call you back at a time convenient to you.

Call us on 01600498027 Talk to us on live chat Request a call back


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taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

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from 0 reviews

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Monmouth, Suite 6 Singleton Court Business Park, Wonastow Road, Monmouth, Monmouthshire, NP25 5JA Show on Map

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