Monmouth

Choosing to have visiting care really is the best of both worlds, as you get all of the dedicated care you require while remaining safely in the home you love. Visiting care means that you’ll have visits from our amazing care workers as often or infrequently as you require, from 30 minutes a week up to the duration that suits you. Your prearranged visits will all be fixed as part of your bespoke package of care, which will be flexible to your changing needs whenever your condition dictates it. Whether you have complex needs or mild age-related frailties, you’d like someone with you as much as possible or just occasional companionship, visiting care will see you receive support with every aspect of your daily routine, from personal care to medication, housework help to mobility support.

Live-in care in Monmouth will give you all of the care you need at home, with the added reassurance for you and your loved ones that you’re never alone. Having a care worker living in with you is the perfect solution when you can’t – or don’t wish to – be left alone, as you will have around the clock support for every aspect of your daily routine. You don’t need to worry that having someone living with you will feel like a loss of privacy or that your home isn’t your own anymore, as our dedicated care workers are discreet enough to know when you’d prefer to be given some space to enjoy family time or hobbies, while always being near enough to support with every aspect of your care and support.

At Helping Hands we’ve never been a care agency and we’re proud of that – we began as a private home care company and we’ve remained the same for over 30 years, meaning you can be reassured that the company you’re dealing with are experts in care at home. From the moment you first speak to us we will handle every aspect of your enquiry and care planning with dedication and professionalism, and our fully managed local care team in Monmouth will be able to seamlessly deliver your care through care workers who tirelessly put their customers’ first, every single day.

Because we deliver private care in Monmouth, the frequency and duration of which is always dictated by you, as opposed to other care companies whose care duration may be organised by local authorities for instance, you can be assured that everything we do is always in our customers’ best interests and the care we deliver is totally person-centred and revolves around the customer’s needs. Our care workers are all directly employed by Helping Hands, we have no franchises and we’ve never been an agency, so all of our focus is constantly on how we can improve our customers’ lives and support them to live as independently as possible in the home they love.

Life is unpredictable – we can’t always know what’s around the corner and while that’s not always a bad thing, it can mean stress and disruption if it affects you or your care worker. Sometimes you don’t always have warning that your care worker is going to have to leave their duties for a while, for instance if they’re taken ill, have an accident, or a family emergency occurs. In such circumstances, emergency care from Helping Hands will be the only solution you’ll need, and because we can have another care worker with you in hours, it’ll save you and your loved ones from the stress and worry of trying to organise replacement care in a hurry.

When you need care around the clock and your family are delivering it, or perhaps a care agency has been coming in but don’t provide services 24 hours, it can play havoc with family life. Getting a good night’s sleep is crucial for everyone, but especially when caring for someone else, so that they can ensure they’re in the best of physical and emotional health to support you properly. This is why, if you need overnight care, we can help by providing a dedicated care worker to be with you all night, meaning your loved ones or day care workers get a decent night’s sleep and can relax knowing your needs are being taken care of even while they’re resting.

Our care workers are incredible, as they work tirelessly every single day to ensure that their customers live the highest quality life they can in their own homes, without compromising their independence or dignity. We only select the best people in the Monmouth area to become Helping Hands carers because we need to know that they have natural qualities of compassion and kindness, while being sure they’ll always promote our mission of keeping our customers safe at home. Since 1989 we’ve been delivering the highest standard of home care to people with varying conditions and care needs, and because of this we really are experts when it comes to knowing how best to support you. We train our care workers well to build on their already existing skills and experience and encourage them to develop their knowledge as often as they wish to, meaning they can then immediately apply this knowledge into caring for their customers. We’re fully regulated by the Care Inspectorate Wales too, so you and your loved ones can always be reassured that we’ll provide the highest standards of consistent care, every single day.