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CQC & CIW Regulated

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Industry leading carer training

Home care in Monmouth

Excellent

5,100+ reviews on

Excellent | 5,100+ reviews

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

7918212826

Lines open until 7:00 PM

New customer

Lines open until 5:30 PM

Existing customer

7918212826

Visiting and home care in Monmouth

Spending time in the beautiful Monmouth region, you will know what the area offers, so it’s unsurprising that if you’re lucky enough to live there, you wouldn’t want to leave your home to receive necessary care. Situated right on the English-Welsh border, Monmouth has much to recommend it, including the 800-year-old Monnow Bridge, the only fortified river bridge in Britain with its gate tower still standing, now a grade I listed building and pedestrianised.

We offer home care on both a visiting care and live-in care basis, meaning you will be able to select the service that is best for your needs, while we design a bespoke plan of care for you to encompass every aspect of your requirements and routines.

GET THE INFORMATION YOU NEED

Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in Monmouth

Our carers provide a wide range of support across Monmouth, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

National care provider with 155+ branches

CQC regulated services

Thousands of 5-star reviews from families

Carefully selected carers with compassion and empathy

Flexible support tailored to individual needs

Home care services available in Monmouth

Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.

Round the clock 24/7 care
Handpicked carers selected for their patience, kindness and empathy
Peace of mind for families

Learn about live-in care

Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.

Flexible care to suit your needs and routines
Support with managing conditions or medications
Companionship as well as care

Learn about visiting care

GET THE INFORMATION YOU NEED

Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Supporting people living in Monmouth

Annie Kelleher

Branch Care Manager

Annie is the Branch Care Manager at Monmouth.

Claire Garside

Area Care Manager

Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

More about Claire Garside

Sophie Parker

Head of Operations

My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

More about Sophie Parker

Adam Wilkins

Divisional Director

Hi, I'm Adam and as Divisional Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order to...

More about Adam Wilkins

What families say about our care

Fully regulated care supporting Monmouth

Our Monmouth branch is fully regulated and accredited by the CIW.

Find out more

A carer in a purple uniform smiles whilst making a bed, as an older woman in a dressing gown stands nearby watching and smiling in a cosy, warmly lit room.

Extra support in Monmouth with visiting care

Choosing to have visiting care really is the best of both worlds, as you get all of the dedicated care you require while remaining safely in the home you love. Visiting care means that you’ll have visits from our amazing care workers as often or infrequently as you require, from 30 minutes a week up to the duration that suits you. Your prearranged visits will all be fixed as part of your bespoke package of care, which will be flexible to your changing needs whenever your condition dictates it. Whether you have complex needs or mild age-related frailties, you’d like someone with you as much as possible or just occasional companionship, visiting care will see you receive support with every aspect of your daily routine, from personal care to medication, housework help to mobility support.

A carer in a purple uniform kneels by a garden, tending plants, while an older man sits on a stool holding a potted plant. They appear to be having a friendly conversation outdoors.

Live-in care in Monmouth for reassurance

Live-in care in Monmouth will give you all of the care you need at home, with the added reassurance for you and your loved ones that you’re never alone. Having a care worker living in with you is the perfect solution when you can’t – or don’t wish to – be left alone, as you will have around-the-clock support for every aspect of your daily routine.

A woman wearing glasses and a light purple uniform smiles whilst washing dishes in a bright kitchen.

Care agency in Monmouth

At Helping Hands, we’ve never been a care agency, and we’re proud of that – we began as a private home care company, and we’ve remained the same for over 30 years, meaning you can be reassured that the company you’re dealing with are experts in care at home. From the moment you first speak to us, we will handle every aspect of your enquiry and care planning with dedication and professionalism, and our fully managed local care team in Monmouth will be able to seamlessly deliver your care through care workers who tirelessly put their customers first, every single day.

A woman in a wheelchair smiles while holding Scrabble tiles, sitting next to a carer in a purple uniform who is also smiling. A Scrabble board and mugs are on the table in front of them.

Private care in Monmouth

Because we deliver private care in Monmouth, the frequency and duration of which is always dictated by you, as opposed to other care companies whose care duration may be organised by local authorities for instance, you can be assured that everything we do is always in our customers’ best interests and the care we deliver is totally person-centred and revolves around the customer’s needs. Our care workers are all directly employed by Helping Hands; we have no franchises, and we’ve never been an agency, so all of our focus is constantly on how we can improve our customers’ lives and support them to live as independently as possible in the home they love.

A nurse places white tablets into the palm of an elderly woman who is sitting up in bed, smiling and wearing a striped top, in a warmly lit room.

Emergency care

Life is unpredictable – we can’t always know what’s around the corner, and while that’s not always a bad thing, it can mean stress and disruption if it affects you or your care worker. Sometimes you don’t always have a warning that your care worker is going to have to leave their duties for a while, for instance, if they’re taken ill, have an accident, or a family emergency occurs. In such circumstances, emergency care from Helping Hands will be the only solution you’ll need, and because we can have another care worker with you in hours, it’ll save you and your loved ones from the stress and worry of trying to organise replacement care in a hurry.

Four older adults sit around a patio table outdoors, smiling and laughing as they enjoy tea and biscuits together. The setting is bright and lush with greenery in the background.

Overnight care

When you need care around the clock and your family is delivering it, or perhaps a care agency has been coming in but doesn’t provide services 24 hours, it can play havoc with family life. Getting a good night’s sleep is crucial for everyone, but especially when caring for someone else, so that they can ensure they’re in the best of physical and emotional health to support you properly. This is why, if you need overnight care, we can help by providing a dedicated care worker to be with you all night, meaning your loved ones or day care workers get a decent night’s sleep and can relax knowing your needs are being taken care of even while they’re resting.

A smiling woman in a lavender uniform and name badge talks with an older woman holding a mug outdoors, suggesting a friendly conversation between a carer and her client.

Fully-trained carer workers in Monmouth

Our care workers are incredible, as they work tirelessly every single day to ensure that their customers live the highest quality life they can in their own homes, without compromising their independence or dignity. We only select the best people in the Monmouth area to become Helping Hands carers because we need to know that they have natural qualities of compassion and kindness, while being sure they’ll always promote our mission of keeping our customers safe at home. Since 1989, we’ve been delivering the highest standard of home care to people with varying conditions and care needs, and because of this, we really are experts when it comes to knowing how best to support you. We train our care workers well to build on their already existing skills and experience, and encourage them to develop their knowledge as often as they wish to, meaning they can then immediately apply this knowledge to caring for their customers. We’re fully regulated by the Care Inspectorate Wales too, so you and your loved ones can always be reassured that we’ll provide the highest standards of consistent care, every single day.

Supporting communities across Monmouth

Our carers provide home care in Monmouth and nearby areas including these locations.

Abergavenny
Chepstow
Ross-on-Wye
Hereford
Usk

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FAQs

Home care in Monmouth is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

The cost of home care in Monmouth depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in Monmouth.

Home care in Monmouth can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

Speak to our care team

If you're exploring care options in Monmouth, our team can help you understand the support available and answer any questions you may have. Call our care team today.

01600 498027

Branch information

Address

Helping Hands Monmouth,, Suite 6 Singleton Court Business Park, Wonastow Road, Monmouth, NP25 5JA

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Monday	8:00 AM - 7:00 PM
Tuesday	8:00 AM - 7:00 PM
Wednesday	8:00 AM - 7:00 PM
Thursday	8:00 AM - 7:00 PM
Friday	8:00 AM - 7:00 PM
Saturday	9:00 AM - 5:30 PM
Sunday	9:00 AM - 5:30 PM

Monday	8:30 AM - 5:30 PM
Tuesday	8:30 AM - 5:30 PM
Wednesday	8:30 AM - 5:30 PM
Thursday	8:30 AM - 5:30 PM
Friday	8:30 AM - 5:30 PM
Saturday	Closed
Sunday	Closed

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Home care in Monmouth