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Locally managed service


Little and often, companionship to nursing. With branches nationwide.


Our carers are the heart of our business and having them support you at home means you get exceptional home care standards from the best in the industry. For over 30 years we’ve been supporting people to stay comfortable and safe in the home they love, and we’re also fully regulated by the CQC and CIW. Talk to us today about expert care in your own home.

We can support you in and around Neston, Little Neston, Parkgate, Windle Hill, Willaston, Burton, Puddington, Eastham, Irby, Thingwall, Pensby and the surrounding areas.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01513918131 Branch Opening Hours *If you are an existing customer, please use the branch phone number

Visiting care and live-in care in Neston

Neston’s name comes from the Old Norse Nes-tún, meaning ‘farmstead or settlement at/near a promontory or headland’ and as proof, it shares its name with a town near Bergen in Norway. It also gets a mention in the Domesday Book of 1086 as Nestone.

We love and respect heritage at Helping Hands as over our 30-year history we have developed an expert knowledge of how best to care for people in their own homes. Thanks to our visiting and live-in care services you can have full confidence in us to support you to live your best life possible.

Meet the team

Katrina Pennington

Meet Katrina Pennington, our Branch Care Manager, Neston

My roles and responsibilities as the Branch Manager are to ensure that we are providing a safe and caring package. It is my responsibility to oversee all aspects of the branch to ensure we are fully compliant and meeting individual care and support needs. I am passionate about the services we provide at Helping Hands and strive for brilliance. As a team we are endlessly looking to improve in every way thinkable. I also am driven to better myself and progress my own knowledge and experiences throughout my career. In my spare time I like to read a really good book, I enjoy meals out and I like to spend time with my family.
Louise Bradley

Louise Bradley

Regional Care Director, New Branches

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Trish Ricketts

Trish Ricketts

Trish Ricketts, Head of Care

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Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care

Other services we provide at this branch

Home care in Neston

With visits starting from just 30 minutes per week, our visiting care service has the flexibility to support your daily life as you would like to live it. Whether your care needs are mild or complex we can help, thanks to our extensive knowledge gained over our 30-year history, and our amazing carers will support with your personal care, housework, medication, laundry, mobility, meal preparation and so much more.

Neston live-in care

Whether you have mild or complex care needs, with live-in care from Helping Hands your care will be tailored around you and the routine you like your day to follow, meaning that you always remain firmly at the centre of your own care journey. Your compassionate carer will ensure that your independence is promoted at all times, thanks to your personalised support plan and your bespoke package of care means you get to live your life the way you wish.

Better than a care agency in Neston

We’ve never been a home care agency – we’re a private home care company and what we do is always backed up by our 30 years of experience and the knowledge we’ve gained over that time. Agencies will often charge you to be ‘matched’ with a carer and make them work as self-employed, meaning they’re thinking about the associated administration instead of focusing on your care, whereas sourcing your perfect carer is all part of our bespoke home care service.

Domiciliary care in Neston

Domiciliary care is care you receive in your own home, and thanks to our fully regulated and managed service, our compassionate carers will always promote your independence and ensure you are cared for to the very highest standards. You’ll have a personalised support plan with your bespoke package of care that will ensure your routines and preferences for your care are always followed, and whether you choose visiting or live-in care we will ensure you live your best life possible within your own home.

Dementia care from our experts

At Helping Hands, we understand dementia, and thanks to our 30 years of experience supporting people with their dementia care, we guarantee that specialist guidance and support will always be available. Remaining in your own home can be beneficial when you’re living with dementia, as being in familiar surroundings can help to reduce confusion and anxiety. Our amazing carers will help you to create, preserve and reflect on memories every step of the way as the condition progresses.

Respite care for short-term support

If you need temporary support due to an accident, illness or your regular carer taking a scheduled break, you may find respite care at home beneficial. If you’re not keen on the idea of moving out of the home you love just to go to residential care then there’s no need, as our compassionate carers will come to you on either a visiting or live-in basis and even in an emergency, we can get care to you within 24 hours.

Elderly care for extra help at home

As we age, we can sometimes feel frailer, which can cause difficulties in our everyday life and mean that our usual tasks become trickier to complete. If you’re struggling with vacuuming, preparing meals, personal care, housework or anything else from your daily routine you should talk to us about elderly care, as our amazing carers will come to you as often as you need them and make your day-to-day life more enjoyable.

Fully trained carers in Neston

We truly feel that our carers are the best in the industry, partly because we train them so well but mainly because we only select people to work for us who share our ethos for delivering the highest standards of person-centred care. Training is all very well but we can’t teach people to be compassionate and empathetic, so we only accept people who have it naturally. Because we’re fully regulated by the Care Quality Commission and Care Inspectorate Wales you can have the highest levels of confidence in our ability to look after you or your loved ones.

Find out more about care at home in Neston

Find out more about care at home in Neston, talk to our friendly customer care specialists today. They’re available seven days a week to take your call, or if you prefer you can contact us via our website.

Call us on 01513918131 Talk to us on live chat Request a call back

Our credentials

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
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