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CQC & CIW Regulated
Receive care in 24 hours
4.5 Star Rating
Rated Excellent on
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Industry leading carer training

Home care in Newtown

4.5 Star Rating
Rated Excellent on
Trustpilot

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM today

Existing customer
01743 297021

Lines open until 7:00 PM

New customer

Lines open at 8:30 AM today

Existing customer
01743 297021

Visiting care and home care in Newtown

Situated in the heart of Powys, Newtown is ideally located for accessing the beautiful Welsh countryside and has great transport links for those looking to travel short and long distances. It’s also a lovely town to call home – full of history, character and charm.

At Helping Hands, our Newtown carers can help you to continue living life in your own home and at your own pace – whatever that might be. Whether you love getting out and about and exploring the countryside, or simply enjoy pottering around town and meeting loved ones for a cup of tea, we can support you to get what you want out of life. We offer expert-led, CIW-regulated home care services for people with all types and levels of needs, so please don’t hesitate to get in touch to let us know how we can help you.

A smiling elderly woman opens her front door to a carer who stands outside, holding a shopping bag filled with food and flowers. The scene is bright and welcoming, with greenery visible in the foreground.
Quality care at home

From short term support to longer term visits and live-in care, our Newtown team can help.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Branches nationwide

Over 155 branches across the UK means we're local to you.

Fully regulated

Regulated by the Care Quality Commission and Care Inspectorate Wales, giving you peace of mind that we meet the highest standards of service and care.

Rated Excellent on Trustpilot

Thousands of our customers have shared their experiences of care with us on customer review site Trustpilot with Helping Hands rated 4.7 out of 5.

Handpicked carers

We only employ those special people with the right levels of patience, empathy, and compassion to care for you as we'd want our own families to be cared for.

Care that's tailored to you

We know that good care means something different to each of us. That's why we take the time to get to know you and your family to understand your needs and preferences.

Supporting families

When finding care becomes a decision for the wider family, we can help you consider your options. We keep in touch once care is in place so we can adapt care as needs change.

Our Services
Live-in care

Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
  • Round the clock 24/7 care
  • Handpicked carers selected for their patience, kindness and empathy​
  • Peace of mind for families
Learn about live-in care
Hourly visiting care

Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
  • Flexible care to suit your needs and routines
  • Support with managing conditions or medications
  • Companionship as well as care
Learn about visiting care
Meet the Newtown care team
Claire Ratcliffe
Claire Ratcliffe

Branch Care Manager

I have worked in healthcare for the past 17 years. My role is to make the experience of venturing into having support in your home...

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Fully regulated by the CQC

Our Newtown branch is fully regulated and accredited by the CQC

Find out more
A carer in a lavender uniform makes a bed whilst an older woman in a beige dressing gown smiles in the background. The room has warm lighting, a wooden bedside table, and stone walls.
High quality home care in Newtown

We firmly believe that care is something that should never be done in half measures. We take a holistic, all-encompassing approach to planning our customers’ care, ensuring we look out for every need and leaving no stone unturned. From your very first phone call to our friendly team, we’ll put you at the heart of every decision that’s taken regarding your care. Your local care manager in Newtown will visit you for an initial care assessment, where they’ll take the time to fully understand what you require and the way you’d like things to be done. From there, we’ll make sure every aspect of your support is delivered just the way you want it, with a particular focus on enabling you to continue living life on your own terms for as long as possible.

Two women stand by an open car boot. One woman, smiling, lifts reusable shopping bags filled with groceries whilst the other woman watches. They appear to be unloading after shopping.
24/7 live in care support

One of the areas of care in which we specialise is live-in care, where a friendly carer will come to live with you in your home and provide proactive, round-the-clock support. A live-in carer can help you around the house in just about any way you require – from discreet support with washing, toileting and dressing, to friendly companionship and assistance when you wish to leave the house. Many of our customers end up becoming great friends with their live-in carers, and one of the reasons for that is because we’re so fussy about only hiring the right people to our live-in care teams. You’ll find our Newtown-based live-in carers to be incredibly accommodating, chatty, warm, and compassionate – just the sort of person you’d be happy to have in your or your loved one’s home.

A carer in a purple uniform smiles and holds hands with an elderly woman, providing comfort and support in a cosy, well-lit living room.
Why Helping Hands is better than a care agency in Newtown

Helping Hands are a private care provider, rather than a care agency, which means you can be fully assured that all of our carers are directly employed by us. We adopt this approach because we believe that a care service can only ever be as brilliant as the carers providing it, and we want to ensure all of our carers feel valued, trusted and properly looked after so that they can focus their time and energy on doing what they do best – delivering truly exceptional support. We guarantee a fully-managed service, so if your regular carer needs to take a break we’ll always provide someone equally wonderful to cover for them.

A carer helps an older man put on a grey dressing gown in a cosy bedroom. The man wears navy blue pyjamas, and there is a framed photo on the chest of drawers and stone walls in the background.
Qualified carers providing a variety of care services in Newtown

We’re extremely proud of our exceptional team of carers, who truly are the very best in the industry. We’re very particular about who we recruit to our Newtown team, only hiring candidates who clearly possess a naturally kind and empathetic personality and who share our passion for helping others. Before they join us, every prospective carer must undergo rigorous background checks, so that we can be confident they’ll be a perfect fit for us and for you. Then, when they start, all new carers enrol on our industry-leading carer training and assessment programme, which equips them to provide a wide range of care services to people with varying conditions and support requirements – ranging from specialist dementia care to expert mobility support.

Other areas we cover
FAQs

Home care can be an ideal solution for people who want to remain living independently while receiving extra help with daily life. Whether support is needed due to ageing, illness, disability or recovery after hospital treatment, home care offers a practical and reassuring alternative to residential care. At Helping Hands, we believe that staying in familiar surroundings can have a positive impact on emotional wellbeing and independence. Home care in Shrewsbury enables people to continue enjoying their routines, relationships and connection to the local area. Care is delivered on a one-to-one basis, ensuring personalised attention that respects dignity and choice. The Shrewsbury team take pride in supporting individuals to live safely and comfortably at home for as long as possible.

Home care costs in Shrewsbury vary depending on the amount and type of support required. Care can be arranged for as little as 30 minutes per week or extended to include live-in care for those needing constant assistance. Because every care plan is unique, pricing is tailored to reflect your specific needs.

Following a free care assessment, the team will explain your options clearly and provide a breakdown of costs. Helping Hands are committed to transparency and flexibility, ensuring you receive high-quality care that fits both your needs and circumstances. The Shrewsbury team are always available to talk through pricing and help you understand what is included.

Absolutely. One of the main benefits of home care is its flexibility. Needs can change, and your care plan will always adapt to reflect this. Whether you require additional support following an illness or wish to reduce visits when you become more independent, changes can be made quickly.

The Shrewsbury team will review your care regularly and make any necessary adjustments. This ensures your support remains relevant, effective and centred around your wellbeing.

Helping Hands aim to start care as quickly as possible, often within 72 hours of your initial enquiry if care is urgent. The first step is a free care assessment with a local care manager in Shrewsbury, carried out in your home.

This assessment allows time to discuss your needs, preferences and daily routines in detail. Once everything has been agreed, the team will arrange a suitable start date and begin putting your care plan into action.

Getting started is simple. A call to the customer support team will arrange your free care assessment. During this visit, your care manager will listen carefully to your requirements and answer any questions you may have.

If you decide to proceed, we’ll match you with carers who are well suited to your needs and personality. Care will then begin in your own home, providing reassurance, practical help and ongoing support.

Yes. All carers are directly employed, fully trained and thoroughly vetted. They are insured and bonded as standard, ensuring peace of mind for customers and their families. The team place great importance on professionalism, safety and trust.

If your regular carer is unavailable, an alternative carer will be arranged. Every effort is made to maintain consistent visit times, ensuring minimal disruption to your routine.

Branch information
Address

Helping Hands Shrewsbury, 2 Park Plaza, Battlefield Enterprise Park, Shrewsbury, SY1 3AF

Show in maps Newtown Branch
Opening times
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM
Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday 8:30 AM - 5:30 PM
Friday 8:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Other care covered