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North East

Call today, care tomorrow. Choose the UK's biggest and best live-in provider.

Live-in care and visiting home care in the North East

Our flexible live-in care services are available across the North East, including Durham, Tyne and Wear, Northumberland, Newcastle upon Tyne, Darlington, Sunderland, Stockton-On-Tees and the surrounding areas. We enable people to receive the finest high-end care, to live comfortably and independently within their own homes, surrounded by friends, family pets and personal belongings, avoiding a move into a residential care home.

Whether you need full-time live-in care, short-term respite, convalescence, planning for your long-term care, or you simply require a single call per day, we will be able to work around your needs. Carers can live with your loved one in their own home, or visit as frequently as you need, from 30 minutes through to longer “sit-in” sessions that may take most of the day or even help during the night.

Helping Hands has been providing exceptional home care since 1989 and is still proudly family-owned and run. We are regulated by the Care Quality Commission (CQC) and are committed to providing an unparalleled care service, ensuring we meet the highest possible standards of quality home care. Helping Hands live-in care packages are tailored personally to your care needs. We work with doctors, nurses and many private hospitals to deliver home care and housekeeping that meets your exact requirements.

We carefully match you with a fully-trained carer who will live with you in your home, supporting you with your day-to-day needs and even being on call overnight. Whether it’s helping with personal care, going to the toilet, help taking medication, housekeeping or moving round the house, many of our carers become a lifeline to our customers, enabling them to live the way they want every day.

If you have an acquired or progressive medical condition or have been recently injured and need support around the home, one of our nurse-led carers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our carers can be there to remind you to take it and help to administer it.

Most importantly, we carefully manage the entire process for you, from start to finish so you don’t have to!

If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.

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Meet John, our Live-in Care Manager

"Hi, I’m John. As the live-in care manager for the Northumberland and Cumbria, I am responsible for developing and supporting our carers in their roles so we can provide the best outcome for our customers. I have lived in the North East all my life. Born and bred in Alnwick, Northumberland, I lived across the North Northumberland region before moving to North Tyneside."

Areas across the North East that we cover:

Alnwick Beal Berwick-upon-Tweed
Bishop Auckland Cordbridge Darlington
Durham Gateshead Hartlepool
Hexham Houghton le Spring Middlesbrough
Lindisfarne Middleton-in-Teesdale Morpeth
Newcastle-upon-Tyne South Shields Stockton-on-tees
Sunderland Washington Whitley Bay
Redcar Wallsend
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Thank you to everyone at Helping Hands for making my life a lot less stressful. I feel like a real person and can help Mother with her life choices. I can’t thank the carers enough.

Name withheld, a customer in the North East

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Friendly, expertly trained, qualified carers in the North East

The idea of welcoming a new person into your home and life may seem a little daunting and unsettling at first. With a handpicked live-in carer, matched perfectly to you, your life can stay much the same as before. We walk you through each step of the way and place up most importance on matching you with someone you feel the most comfortable with and who understands your routines, likes and interests.

Before beginning their work with us, all our carers take part in an intensive training programme at our Centre of Excellence where they develop a wide knowledge of personal through to complex condition-led care. But the training does not stop there. Every Helping Hands carer takes part in ongoing training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements. All Helping Hands carers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.

How live-in care is helping Dorothy
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If you are a good carer, you can be proud of yourself because you do a genuine, useful, and rewarding job.

Levente, a live-in carer

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Find out more about live-in care or visiting care in the North East

Choosing the right care option can often seem like a daunting decision, but Helping Hands are here to help. If you are considering live-in care or visiting care in the North East and would like to discuss your options, simply call one of our friendly advisors today on 01912836353 and we can talk you through the options that could work for you. Our phone lines are open seven days a week.

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