Once renowned for its coalmining, ship trading and glass trade, the city of Sunderland as a rich industrial industry with thanks in part to its location on the mouth of the River Wear. Now revitalised with open green spaces and modern city living, the city has gone through a time of change over the last 25 years, but there are still homages to its past with places like the National Glass Centre and Ryhope Engines Museum housing some of the city’s history.
Adding to its modernised landscape is a brand-new branch of Helping Hands Home Care, leading home care provider across the UK for over 30 years. The team cover care across the city including Hendon, Grangetown, Roker and the surrounding areas.
"Hello, I'm Michelle the Branch Manager for the new branch of Helping Hands in Sunderland. It is my responsibility to oversee and set up every care package in the local area and to ensure that we are delivering the very best care at all times. To me, care is about providing a personal experience that is tailored to exactly what the customer needs based on their unique situation."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Since 1989, we have been catering to the needs of thousands of people across the UK, ensuring they are living safe and well in the comfort of their own homes. With the expertise of our experienced carers and local care managers, we are able to support a variety of different health conditions and care requirements, ranging from dementia, Parkinson’s, diabetes and cancer, to support with more complex diagnoses such as brain and spine injuries, stroke and motor neurone disease.
Care at home from the Sunderland team means that you don’t have to move into residential care or a nursing home – you can stay in the familiar surroundings of your own home, as well as having the added reassurance of staying with your beloved spouse, partner or pet. We believe that care isn’t just about maintaining your physical health but that your mental health is just as important. That’s why we’ll work with you to ensure that your support plan fits in with your existing routines, hobbies and personality, so that you have care that is truly tailored to you.
If you require round-the-clock support whilst at home, you may want to opt for live-in care so that you never have to worry that you’re left without care. Living with you in your home, a carer will be there throughout the day and night to make sure you have the support you need to stay safely in your home, and whilst they’re on their break, we’ll ensure that your relief carers are familiar with your routine so that can seamlessly take over until your live-in carer returns.
With live-in care, there are no set mealtimes, times to get up in the morning or lots of different carers to get used to. You can choose what you have for dinner and when, and even get involved with helping to make your dinner too if you like. What’s more, we’ll learn exactly what time you like to get up in the morning and what you like for breakfast, so you always have a sunny start to the day.
If you need a little extra help collecting your shopping, attending appointments or doing the housework, domiciliary care can enable you to keep on top of your errands without having to worry about doing them all by yourself. Designed to fit around you, we’ll pop in and provide an extra helping hand when it suits you – whether that’s once a week for an hour or several 30-minute visits throughout the day.
And if you want to get out and about in the city, we can take you to Mowbray Park for a gentle stroll or Roker beach to feel the sea breeze against your face because care isn’t just about looking after you physically; it’s about taking care of your entire wellbeing.
A dementia diagnosis doesn’t just affect the individual that has the condition; it affects their family and loved ones too. There’s lots of new things that everyone needs to get used to, for example, not remembering words for every-day objects or becoming confused or anxious when routines change. As the condition progresses, your loved one may need more regular support at home to live safely, particularly if they heavily rely upon their partner or spouse. With dementia care from our team in Sunderland, we can provide the peace of mind for all of you that your loved one has the right level of care for them, with all of their own personal needs and symptoms catered for in a way that’s meaningful to them.
Sometimes, it can be quite difficult to admit that you need an extra hand with the housework or preparing meals, particularly if you have been independent for your entire life and quite a private person. It can be quite a daunting prospect to welcome someone new into your home, but our friendly carers will take everything at your pace and only help out with the tasks that you’d like them to, instead of taking over and invading your privacy. One you get to know your carers, you may feel more comfortable in asking them to help you with washing your hair or getting dressed in the morning if you find it particularly difficult to reach. You never, know – you may even make friends with your carer and enjoy your weekly visits with them, sharing a cup of tea and a natter about current affairs.
Having time off and time to relax is important for everyone, but perhaps even more so for someone that cares full time for a loved one. It can be quite a demanding job on your physical and mental health, especially if you do everything for them by yourself. That’s why respite care can help when you need to take some time away for yourself to rest and recuperate. We’ll make sure that we meet with you both beforehand so that we understand your existing care routines and replicate them whilst you’re away. That way, everything will be exactly the same when you return and you’ll both be feeling more refreshed.
Our priority when selecting our carers is to ensure that they are compassionate people who genuinely care about others. It’s these qualities that we look for above all others as you cannot be taught how to really be kind to someone else or empathise with them; it’s just something that you have within you.
Once recruited, we ensure that all of our carers have thorough background checks, including a Disclosure Barring Service (DBS) screening and several character references, before they progress on to the next stage of the selection and assessment process. They are then provided full training by our in-house instructors, who ensure they have the skills and knowledge for caring for those in their own homes across Sunderland. Modules covered include first aid, dementia, personal care, manual handling and safeguarding, as well as more advanced training for any carers who choose to progress in a particular area of care.
As with any other reputable care provider, Helping Hands are regulated by the Care Quality Commission (CQC), the national body for care in England. They ensure that we are providing safe and effective care in a responsive manner, and ultimately do what we say we’re going to do.
Our Sunderland branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
North Sands Business Centre, Liberty Way, Roker, Sunderland, SR6 0QA Show on Map