In the north east of England lies Durham; a city that is home to historical architecture and a catalogue of famous faces. With Durham University alumni including TV broadcaster Jeremy Vine and writer Bill Bryson, the city is now home to a branch of one of the leading home care agencies in the UK – Helping Hands.
With the River Wear running close by, our Durham branch supports families living in Chester-le-Street, Seaham, Peterlee, Spennymoor and the surrounding areas. Our Durham team are here to help people across the region to get the support they need from the comfortable and familiar surroundings of their home environment.
"My role involves the day to day running of the branch and I am responsible for the safe running of service we deliver to our customers. Being involved in their support is very rewarding
"I started my career in care at the young age of 16 where I completed work experience in a day care centre for the elderly. I have always been a caring and kind person; being a carer is a rewarding job and knowing I am there to help vulnerable individuals with everyday life makes me feel good inside. Being involved with their support and care needs is a very important role and making that little difference to an individual's life is very rewarding."
For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.
Over 100 branches across the UK means we're local to you
We are not an agency - we employ every carer directly
Get to know your carer before care starts
Family-run and experts in home care since 1989
Fully flexible care packages as your needs change
Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.
One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.
Here at Helping Hands, we know exactly what it takes to provide high-quality home care – we’ve been doing it for over 30 years! We understand the importance of feeling safe and secure in your own home, that’s why our Durham team are here to give you the support you need to enable you to continue living the life you want to live – just with a little help along the way.
Whether you are living alone, as a couple or with your beloved pet, we’re here to give you the person-centred care that you need to make the most out of each day. We understand that everybody has their own unique requirements – regardless of their condition – and that the unpredictability of care needs means that they can change at any time. But with flexible visiting care packages from the team, we will work around you to ensure that you always have the high-quality support that you need and deserve – with minimal disruption to your usual routine.
With personalised live-in care packages from our Durham team, you have the constant, ongoing support that you need to enable you to live comfortably in the home that you know and love. Live-in care ensures that you retain autonomy over your life; with no set mealtimes, no visiting restrictions and no daily schedules to follow, you have the support you need to live each day exactly how you want to.
We understand that it can be daunting to welcome a new person into your family home. That’s why the team are here to alleviate your worries and help you to settle in with your new carer, making sure they don’t only match your requirements – but your personality too. So if you enjoy walking around the historic castles and houses of the North East or enjoying a cup of tea on the coastline, your carer will be there enjoying it with you.
To find out what is live in care, click here.
With Helping Hands, domiciliary care is more than just care; it enables you to have the support you need in order to live your life entirely on your terms. The team are there to encourage you to live independently at home and out in your local community, whilst still providing the person-centred support that you need.
And with no restrictions on mealtimes or menus, no set visiting times and no daily schedules to follow, you have complete autonomy over how you live each day. Whether you need visits that are little and often or more intensive support for a complex condition, we’ll provide a personalised care package that puts the control of your care exactly where it should be – in your hands.
There are over 850,000 people in the UK living with dementia, but it has its own unique effect on each person living with the condition. Understanding the symptoms and the impact they have can be unnerving and confusing for you and your loved ones; that’s why the team are here to give you the information and support that you need to guide you through your journey with dementia.
With patience and understanding, our Durham team will be here to make sure that you or your loved one are supported with your everyday dementia care needs such as health & wellbeing, social activities and personal care, as well as offering guidance and support to you and your family about how you can continue to communicate and enjoy your time together.
It’s not uncommon to find more difficulty in our everyday tasks as we grow older. Our bodies can often become weaker and our minds aren’t always as quick as they once were – but that doesn’t necessarily mean that our desire to remain independent changes too. With elderly care from our Durham team, you’ll have the support you need to keep you safe and independent around the house and out in the local community, so you can continue with your day-to-day life with minimal disruption to your routine.
We understand how distressing it can be when a situation in care changes at the last minute, especially if it’s at such short notice that finding an alternative seems almost impossible. That’s why the team are here to provide you with a personalised respite care package that has person-centred support ready whenever you need it.
With a seamless transition between carers, we’ll work with you and your loved ones to ensure that you have the same high-quality care that you expect for as long as you need it. Whether you’re due to go on holiday but you would like some extra support whilst you’re away, or you need someone to step in and help whilst your usual caregiver tends to an emergency elsewhere. Whatever it is you need, we’ll be there to help you for as long as you need us to.
Delivering outstanding care has been at the forefront of our service since our inception in 1989, so we know exactly what it takes to help someone feel safe and independent in their home. With a team of expert carers that are fully-trained in moving and handling, medication administration, health and safety, personal care and many more, each and every one of our carers are qualified, experienced and naturally wonderful people.
Alongside our award-winning training programme, our carers also complete full background checks such as Disclosure Barring Service (DBS) screenings. They also receive regular training refresher courses to ensure that their knowledge and expertise are at the best that they can be.
We’re incredibly proud that, thanks to the commitment of our team, we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).
We are actively collecting and monitoring our reviews and feedback for Durham to ensure our customers receive the best possible live in and home care service.
4.9 out of 5 stars, from 35 reviews
Our Durham branch is fully regulated and accredited by the CQC and CIW.
Every one of our carers is a dementia specialist
We are founding members of the UKHCA
Opening hours and address details
Units 1 & 2 Sunderland Road Durham DH1 2LH Show on Map