Live-in care and home care in Durham
Emma, our Durham Branch Manager and her team of expert carers are fully committed to providing you or your loved one with bespoke home care services in Durham, Chester Le Street, Seaham, Peterlee, Spennymoor and the surrounding areas. This is what Emma has to say about the home care service she and her team provide!
Meet Emma, our Branch Manager
“Hello! I’m Emma, the Manager at Helping Hands’ Durham branch. My responsibility is to oversee all aspects of the branch here in Durham, to ensure that the highest levels of service are being achieved for our customers. I decided to join Helping Hands as I was very impressed with the values the company advocate. I also liked the idea of working for a family owned and run business, where the owners are still hands on and very active in the day to day decisions. For me it was also an opportunity to open a brand new branch in the area in which I live and to be able to help and support customers locally."
Meet our team
Visiting home care in Durham
Here at Helping Hands we offer individually tailored high quality home care in Durham, Chester Le Street, Seaham, Peterlee, Spennymoor and the surrounding areas. Still family owned and run, we draw on over 28 years of experience, to ensure that the very best standards of support are delivered by our carers to each and every one of our customers.
Emma and her team provide everything from companionship, housekeeping, through to providing more complex healthcare support for people with conditions such as MS, Spinal Injuries, Parkinson’s, Acquired Brain Injuries and those that have suffered a Stroke. Every member of the Helping Hands team is here to ensure we enable our customers to enjoy the quality of life they deserve in the comfort of their own home, irrespective of their personal or medical needs.
The team of dedicated carers across Durham and the surrounding areas are chosen and trained at the branch, supported by expert guidance from a team of registered nurses and myself. We draw on our extensive knowledge of the area, having first launched Helping Hands in Warwickshire in 1989.
If you’re receiving direct payments for social care through social services, we are able to accept top-ups to these payments. Get in touch to find out more.
Not only do they work with you to get your care exactly how you want and need it the communication between the staff and myself is excellent.
Nikki from Durham
Live-in home care in Durham
If you need a more intense level of home care in Durham our carers are fully trained to provide you with it. Our live-in care services in Durham mean that one of our carers can be there to help you around the clock. If you have a progressive medical condition or have been recently injured and need support around the home, one of our carers can give you the extra support you need. If your medical condition requires that you take medication in the middle of the night, one of our carers can be there to remind you to take it, and help to administer it.
You can be confident in the expert knowledge of our carers. All of our local Durham carers have been fully trained at our very own Centre of Excellence, and have a wide knowledge of complex condition-led care. All Helping Hands carers are DBS checked and trained to help you or your loved one remain independent in their home, whilst giving you the level of live-in care that you require.
Friendly, qualified carers in Durham
Our Durham carers are committed to providing you or your loved one with the very best possible care. To ensure that they can deliver your care to the highest standard, we are committed to providing them with a comprehensive programme of training and support.
Before beginning their work with us, all our carers take part in an intensive training programme at our Centre of Excellence. But the training does not stop there. Every Helping Hands carer takes part in on-going training to boost their knowledge and experience across a wide range of areas, from dementia care to complex care requirements.
Our carers are also committed to ensuring that you receive the best condition-led care available, and work with local GPs to understand how best to support you.
It makes me feel incredible that I can really make a difference in somebody’s life. I particularly enjoy the relationships I form and the trust that I build with my customers.
Mary, a visiting carer
Find out more about live-in care or visiting care in Durham
Choosing the right care option can often seem like a daunting decision, but Helping Hands are here to help. If you are considering visiting care or live-in care in Durham and would like to discuss your options, simply call one of our friendly advisors and we can talk you through the options that could work for you.
Request a callback Email usAreas across Durham that we cover:
| Durham | Chester Le Street | Seaham |
| Peterlee | Spennymoor | Sunderland |
| Birtley | Lanchester | Bishop Auckland |
| County Durham | Langley Park | Whitton Gilbert |
| Sacriston | Framwelgate Moor | Nevilles Cross |
| Crossgate Moor | Bowburn | Shincliffe |
| Houghton Le Spring | Hetton Le Hole | Belmont |
| Gilesgate | West Rainton | Great Lumley |
| Waldridge | Herrington | Murton |
Visit our Durham branch
The opening hours for the branch on Sunderland Road in Durham are listed below.
Phone lines open 7 days a week
If you’d like to discuss your home care options and set-up a meeting with Emma and her team, call us seven days a week on 01913791421 (Mon-Fri 8am-7pm, Sat-Sun 9am-5.30pm).
