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Little and often, companionship to nursing. With branches nationwide.

National Live-in care coverage

Live-in care and visiting home care in Durham

In the north east of England lies Durham; a city that is home to historical architecture and a catalogue of famous faces. With Durham University alumni including TV broadcaster Jeremy Vine and writer Bill Bryson, the city is now home to a branch of one of the leading home care agencies in the UK – Helping Hands.

With the River Wear running close by, our Durham branch supports families living in Chester-le-Street, Seaham, Peterlee, Spennymoor and the surrounding areas. With Branch Manager Michelle guiding our dedicated team of carers, our Durham team are here to help people across the region to get the support they need from the comfortable and familiar surroundings of their home environment.

Meet Michelle, our Branch Manager

“Providing a can-do approach to care and treating every person as the unique individual that they are is my priority. Having cared for my son, I wish to give the same level and support to every one of my customers.”

Visiting home care tailored to you in Durham

Here at Helping Hands, we know exactly what it takes to provide high-quality care – we’ve been doing it for over 30 years! We understand the importance of feeling safe and secure in your own home, that’s why our Durham team are here to give you the support you need to enable you to continue living the life you want to live – just with a little help along the way.

Whether you are living alone, as a couple or with your beloved pet, we’re here to give you the person-centred care that you need to make the most out of each day. We understand that everybody has their own unique requirements – regardless of their condition – and that the unpredictability of care needs means that they can change at any time. But with flexible visiting care packages from Michelle and her team, we will work around you to ensure that you always have the high-quality support that you need and deserve – with minimal disruption to your usual routine.

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From the word go, managers were professional, reliable and did everything to ensure that the transition between providers was as smooth as possible… We would not hesitate to recommend… read more

Hayley from Durham, shared on homecare.co.uk

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Live-in care for round-the-clock support

With personalised live-in care packages from our Durham team, you have the constant, ongoing support that you need to enable you to live comfortably in the home that you know and love. Live-in care ensures that you retain autonomy over your life; with no set mealtimes, no visiting restrictions and no daily schedules to follow, you have the support you need to live each day exactly how you want to.

We understand that it can be daunting to welcome a new person into your family home. That’s why Michelle and her team are here to alleviate your worries and help you to settle in with your new carer, making sure they don’t only match your requirements – but your personality too. So if you enjoy walking around the historic castles and houses of the North East or enjoying a cup of tea on the coastline, your carer will be there enjoying it with you.

To find out what is live in care, click here.

Domiciliary care from our Durham team

With Helping Hands, domiciliary care is more than just care; it enables you to have the support you need in order to live your life entirely on your terms. Michelle and her team are there to encourage you to live independently at home and out in your local community, whilst still providing the person-centred support that you need.

And with no restrictions on mealtimes or menus, no set visiting times and no daily schedules to follow, you have complete autonomy over how you live each day. Whether you need visits that are little and often or more intensive support for a complex condition, we’ll provide a personalised care package that puts the control of your care exactly where it should be – in your hands.

Specialist dementia support for you and your loved ones

There are over 850,000 people in the UK living with dementia, but it has its own unique effect on each person living with the condition. Understanding the symptoms and the impact they have can be unnerving and confusing for you and your loved ones; that’s why Michelle and her team are here to give you the information and support that you need to guide you through your journey with dementia.

With patience and understanding, our Durham team will be here to make sure that you or your loved one are supported with your everyday dementia care needs such as health & wellbeing, social activities and personal care, as well as offering guidance and support to you and your family about how you can continue to communicate and enjoy your time together.

Elderly care for your peace of mind

It’s not uncommon to find more difficulty in our everyday tasks as we grow older. Our bodies can often become weaker and our minds aren’t always as quick as they once were – but that doesn’t necessarily mean that our desire to remain independent changes too. With elderly care from our Durham team, you’ll have the support you need to keep you safe and independent around the house and out in the local community, so you can continue with your day-to-day life with minimal disruption to your routine.

Respite care for short-term support

We understand how distressing it can be when a situation in care changes at the last minute, especially if it’s at such short notice that finding an alternative seems almost impossible. That’s why Michelle and her team are here to provide you with a personalised respite care package that has person-centred support ready whenever you need it.

With a seamless transition between carers, we’ll work with you and your loved ones to ensure that you have the same high-quality care that you expect for as long as you need it. Whether you’re due to go on holiday but you would like some extra support whilst you’re away, or you need someone to step in and help whilst your usual caregiver tends to an emergency elsewhere. Whatever it is you need, we’ll be there to help you for as long as you need us to.

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It makes me feel incredible that I can really make a difference in somebody’s life. I particularly enjoy the relationships I form and the trust that I build with my customers.

Mary, a visiting carer

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Award-winning training for our expert Durham carers

Delivering outstanding care has been at the forefront of our service since our inception in 1989, so we know exactly what it takes to help someone feel safe and independent in their home. With a team of expert carers that are fully-trained in moving and handling, medication administration, health and safety, personal care and many more, each and every one of our carers are qualified, experienced and naturally wonderful people.

Alongside our award-winning training programme, our carers also complete full background checks such as Disclosure Barring Service (DBS) screenings. They also receive regular training refresher courses to ensure that their knowledge and expertise are at the best that they can be.

We’re incredibly proud that, thanks to the commitment of our team, we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Request a callback Email us

Areas across Durham that we cover:

DurhamChester Le StreetSeaham
BirtleyLanchesterBishop Auckland
County DurhamLangley ParkWhitton Gilbert
SacristonFramwelgate MoorNevilles Cross
Crossgate MoorBowburnShincliffe
Houghton Le SpringHetton Le HoleBelmont
GilesgateWest RaintonGreat Lumley

Find out more about live-in care or visiting care in Durham

If you’d like to find out more about the care options that are available to you from our Durham team, please call us. We’re here to take your call seven days a week.

Alternatively, if you’d rather meet face-to-face, we’ll be happy to come and meet you at a place that’s more convenient for you – whether that’s a coffee shop nearby or in your front room.

Opening Hours
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM


Latest Social Posts

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It’s Monday which means, Monday Motivation Day at Durham HQ 🤩💪🏼

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It’s Monday which means, Monday Motivation Day at Durham HQ 🤩💪🏼#TEAMDURHAM

As we are now in 2020, who will be our first carer of the month this year?

Our 2019 carers of the month below🏆

January - Lynn
February- Jade
March - Yulia
April - Lynda
May - Rachael
June - Natalie
July - Debra
August - Christine
September - Colin
October - Cathy
November - Zelda
December- Lisa
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Comment on Facebook


Or pranav!

Today we had a visit from one of our fantastic carers June and her gorgeous pup Thunder🐶👩🏻‍⚕️. Elaine our CTP didn’t want to let her go.

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Today we had a visit from one of our fantastic carers June and her gorgeous pup Thunder🐶👩🏻‍⚕️. Elaine our CTP didn’t want to let her go.#TEAMDURHAM

Comment on Facebook

I love thunder. She's a gorgeous girl ❤❤❤❤❤❤

Awwwww pup is gorgeous. You two look like crap pmsl xxxx aww dont mean it

Pup is sniffing the air for more chicken from me 😂

Do you want to make a difference? Do you drive? Call us on 01913499930 for a guaranteed telephone interview for care vacancies in #Sunderland #durham #ChesterLeStreet ... See MoreSee Less

Do you want to make a difference? Do you drive? Call us on 01913499930 for a guaranteed telephone interview for care vacancies in #sunderland #durham #chesterlestreet

Fun times from 2019! Many more to follow #helpinghands #love #care #fun ... See MoreSee Less

Fun times from 2019! Many more to follow #helpinghands #love #care #fun
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