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Locally managed service


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 35 reviews


Our home care team in Durham are dedicated to providing the local community with the highest possible standard of support within the comfort of their own home. With Care Quality Commission (CQC) regulation and a commitment to compassion and empathy, you can feel assured that your loved one will receive the assistance they need with the quality and dignity they deserve.

With the River Wear running close by, our Durham branch supports families living in Chester-le-Street, Seaham, Peterlee, Spennymoor and the surrounding areas. Our Durham team are here to help people across the region to get the support they need from the comfortable and familiar surroundings of their home environment.

This branch covers where you need care:

Call us:*

To learn more about how we can help call

01913791421 *If you are an existing customer, please use the branch phone number

Branch address

Helping Hands Durham, Units 1 & 2 Sunderland Road, Durham, DH1 2LH (see on maps)

Live-in care and visiting care in Durham

In the north east of England lies Durham; a city that is home to historical architecture and a catalogue of famous faces. With Durham University alumni including TV broadcaster Jeremy Vine and writer Bill Bryson, the city is now home to a branch of one of the leading home care agencies in the UK – Helping Hands.

From 30 minute weekly visits to full-time live-in care, our home care team are on hand to help with all levels of care with a package tailored to you. With a flexible package that can change as your needs so, along with a dedication to a person-centred approach to care, you can feel in control as you receive support within the comfort of your own home.

Meet the team

Caitlin Evans

Meet Caitlin Evans, our Branch Care Manager, Durham

Hello, I'm Caitlin, Branch Care Manager of Helping Hands Durham Branch. As the Branch Care Manager, it is my responsibility to oversee the day to day running of our service in Durham, ensuring we are delivering safe, bespoke, and high-quality standards of care to our customers and their needs are being met at all times. It is also important that we ensure our carers feel supported and valued within their roles as without them we would not be the service we are today. It is important to me and my team to ensure we maintain the values of the company and always promote our customers' independence to enable them to remain living within their own homes and for us to always strive to improve and develop the service we provide. In my spare time, I love to spend quality time with my partner and my fur baby Obee - 1 going on walking adventures. I also like to travel the world and learn about new cultures and their ways of living. Some of my favourite places that I have travelled to are America, Australia, Thailand, St Lucia, Fiji, Dubai, Dominican Republic, and numerous cities across Europe.
Mandy Stewart

Mandy Stewart

Regional Care Director, North

Read More
Michelle Dutton

Michelle Dutton

Area Care Manager, North

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 160 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls throughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home CareDementia CareRespite CarePalliative CareCommunity CareLong-term care

Other services we provide at this branch

Visiting care tailored to you in Durham

Here at Helping Hands, we know exactly what it takes to provide high-quality home care – we’ve been doing it for over 30 years! We understand the importance of feeling safe and secure in your own home, that’s why our Durham team are here to give you the support you need to enable you to continue living the life you want to live – just with a little help along the way.

Whether you are living alone, as a couple or with your beloved pet, we’re here to give you the person-centred care that you need to make the most out of each day. We understand that everybody has their own unique requirements – regardless of their condition – and that the unpredictability of care needs means that they can change at any time. But with flexible visiting care packages from the team, we will work around you to ensure that you always have the high-quality support that you need and deserve – with minimal disruption to your usual routine.

Live-in care for round-the-clock support

With personalised live-in care packages from our Durham team, you have the constant, ongoing support that you need to enable you to live comfortably in the home that you know and love. Live-in care ensures that you retain autonomy over your life; with no set mealtimes, no visiting restrictions and no daily schedules to follow, you have the support you need to live each day exactly how you want to.

We understand that it can be daunting to welcome a new person into your family home. That’s why the team are here to alleviate your worries and help you to settle in with your new carer, making sure they don’t only match your requirements – but your personality too. So if you enjoy walking around the historic castles and houses of the North East or enjoying a cup of tea on the coastline, your carer will be there enjoying it with you.

To find out what is live in care, click here.

Private care in Durham

At Helping Hands, we pride ourselves on ensuring that our customers receive the highest levels of private care, in the comfort of the home they love. Private care at home can make such a difference to a person’s life, because you get to remain in the place that means the most to you, while still getting the necessary levels of care that you need. Our bespoke packages of care can be delivered on either a visiting or live-in basis, meaning that whether you have complex care needs or would appreciate some companionship, we can undertake everything that you need and devise your personalised support plan to reflect that. Consequently, you’ll always get to live the best life that you can in the home that you love, always remaining at the centre of your care journey throughout.

Domiciliary care from our Durham team

With Helping Hands, domiciliary care is more than just care; it enables you to have the support you need in order to live your life entirely on your terms. The team are there to encourage you to live independently at home and out in your local community, whilst still providing the person-centred support that you need.

And with no restrictions on mealtimes or menus, no set visiting times and no daily schedules to follow, you have complete autonomy over how you live each day. Whether you need visits that are little and often or more intensive support for a complex condition, we’ll provide a personalised care package that puts the control of your care exactly where it should be – in your hands.

Specialist dementia support for you and your loved ones

There are over 850,000 people in the UK living with dementia, but it has its own unique effect on each person living with the condition. Understanding the symptoms and the impact they have can be unnerving and confusing for you and your loved ones; that’s why the team are here to give you the information and support that you need to guide you through your journey with dementia.

With patience and understanding, our Durham team will be here to make sure that you or your loved one are supported with your everyday dementia care needs such as health & wellbeing, social activities and personal care, as well as offering guidance and support to you and your family about how you can continue to communicate and enjoy your time together.

Elderly care for your peace of mind

It’s not uncommon to find more difficulty in our everyday tasks as we grow older. Our bodies can often become weaker and our minds aren’t always as quick as they once were – but that doesn’t necessarily mean that our desire to remain independent changes too. With elderly care from our Durham team, you’ll have the support you need to keep you safe and independent around the house and out in the local community, so you can continue with your day-to-day life with minimal disruption to your routine.

Respite care for short-term support

We understand how distressing it can be when a situation in care changes at the last minute, especially if it’s at such short notice that finding an alternative seems almost impossible. That’s why the team are here to provide you with a personalised respite care package that has person-centred support ready whenever you need it.

With a seamless transition between carers, we’ll work with you and your loved ones to ensure that you have the same high-quality care that you expect for as long as you need it. Whether you’re due to go on holiday but you would like some extra support whilst you’re away, or you need someone to step in and help whilst your usual caregiver tends to an emergency elsewhere. Whatever it is you need, we’ll be there to help you for as long as you need us to.

Award-winning training for our expert Durham carers

Delivering outstanding care has been at the forefront of our service since our inception in 1989, so we know exactly what it takes to help someone feel safe and independent in their home. With a team of expert carers that are fully-trained in moving and handling, medication administration, health and safety, personal care and many more, each and every one of our carers are qualified, experienced and naturally wonderful people.

Alongside our award-winning training programme, our carers also complete full background checks such as Disclosure Barring Service (DBS) screenings. They also receive regular training refresher courses to ensure that their knowledge and expertise are at the best that they can be.

We’re incredibly proud that, thanks to the commitment of our team, we are the only home care provider to be endorsed as a Centre of Excellence by Skills for Care, and we are also fully licensed by the Care Quality Commission (CQC).

Find out more about live-in care or visiting care in Durham

If you’d like to find out more about the care options that are available to you from our Durham team, please call us. We’re here to take your call seven days a week.

Alternatively, if you’d rather meet face-to-face, we’ll be happy to come and meet you at a place that’s more convenient for you – whether that’s a coffee shop nearby or in your front room.

Call us on 01913791421 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Durham to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 35 reviews


taken from NHS Choices

“My wife has Helping Hands twice a day and you could not ask for better carers.”

September 2021

taken from Google My Business

5 out of 5

from 13 reviews

Our credentials

Our Durham branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday 9:00 AM - 5:30 PM

Branch address

Helping Hands Durham, Units 1 & 2 Sunderland Road, Durham, DH1 2LH Show on Map

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