Bespoke home care for families in Durham
With the River Wear running close by, our visiting care branch in Durham supports families living in Chester Le Street, Seaham, Peterlee, Spennymoor and the surrounding areas.
Our visiting carers, with manager Michelle Webster guiding them, help people across the Durham region with various conditions to get the support they need from the comfortable, familiar surroundings of their home environment.
Meet Michelle, our Branch Manager
'Hello, I’m Michelle the Branch Manager for Durham’s branch of Helping Hands. It is my responsibility to oversee and set up every care package in the local area. Registered by the Care Quality Commission it is my responsibility to ensure that we are delivering the very best care at all times.
Originally from Sunderland I am a local girl, with a wealth of knowledge about Durham and the surrounding areas. To me, care is about providing a personal experience, that is tailored to exactly what the customer needs.
Michelle was inspired to join Helping Hands because of our company values, and she always looks to demonstrate these through the work she and her carers do out in the Durham community. 'Not only this, but as a family run business, it is clear that family values, and personalisation are at the heart of what the company does. Having cared for my own relative, this family element is so important.'
Meet our team
Visiting care to suit your routine and requirements
Michelle’s team of dedicated carers work across the Durham region, providing regular one-to-one support. Whether you need care for yourself or someone close to you, our carers are here to help.
Home care visits start from 30 minutes a week all the way up to several hours a day, arranged to fit in with your routine and commitments. If you just need someone to help you start the day with a shower, extra assistance after a knee or hip replacement, or a higher level of complex care, our team is here for you.
As an alternative solution to residential care, visiting care could also include:
Medication support- checking that you’ve got your tablets ready and organised, and making sure you’re safe when taking them
Companionship- your visiting carer will also enjoy having a chat and a cup of tea while helping with your care needs
Personal care- helping you with any daily tasks you need support with, such as applying creams or lotions to skin and helping to brush your teeth or have a shave.
From the word go, managers were professional, reliable and did everything to ensure that the transition between providers was as smooth as possible… We would not hesitate to recommend… read more
Hayley from Durham, shared on homecare.co.uk
Live-in home care across Durham
Similar to visiting care, live-in care allows you to have full support with the daily tasks you might be struggling with. The difference is your carer will literally live in your house with you, so you can call on their support whenever you need it.
Live-in care might be ideal if you or someone close to you has recently been discharged from hospital and needs a bit of help through the recovery process, or if you yourself needs continuous support around the clock.
You might also consider live-in care for peace of mind that someone will always be on hand to offer assistance whenever you need them, or for someone to look after a loved one in another area of the country.
Dementia care in and around Durham
Dementia affects people in different ways. And if you’re looking after a relative with the condition, it can be a lot to handle and understand.
Our carers are here to support you. They are all trained to recognise the impact dementia has on a family, how to offer support in a way that promotes independence, and the importance of following a routine that you and your family are comfortable with.
We believe that familiarity is key when it comes to caring for someone with dementia. By providing care in the comfort of your loved one’s home, we can give them the right support within their familiar surroundings and working to your timetable.
Supporting Durham families with advanced needs
A diagnosis of a progressive condition doesn’t mean you can no longer live independently. Home care is always an option if you’ve been diagnosed with a condition requiring specialist care or have experienced a spinal or brain injury.
With our clinical nurse managers bringing their years of experience, we can arrange one-to-one care, tailored to your needs, within your own home and with your family and friends around you.
Our carers go through specific training on aspects such as catheters, stomas, and using specialist equipment such as hoists, to ensure you can keep up the lifestyle you’re used to and have the best support with your loved ones around you.
Short-term respite care in Durham
If you’re looking after a friend or relative, it’s still important to make sure you have time for yourself. Taking on extensive care responsibilities can be exhausting, however respite care lets you take a few days’ rest while making sure your loved one still has the care they need.
By following the routine you’ve already established, our respite carers will be on hand to ease the pressures of supporting a loved one. Care can last anywhere between a few days or a fortnight, letting you take some time to recharge or do something just for you.
Respite care can also be arranged if you have to leave for another reason, such as a family emergency, or if you become ill. And because our local registered managers will be on hand to oversee the process, you can leave reassured that everything is being taken care of for you.
Fully-trained carers for Durham families
Being a carer takes a special person. Each one that passes through our doors goes through a detailed training programme, covering everything they need to provide the best care within our customers’ homes.
Our training programme is endorsed by Skills for Care and is delivered by an expert team, many of whom have first-hand experience of being carers themselves. And to make sure that our carers are always at the top level, we offer regular refresher training in specialist areas.
Unlike some other agencies, we directly employ our carers which means that if your carer falls ill or has attend an emergency of their own, we can find cover for them quickly, ensuring you have continuous care of the highest standard.
It makes me feel incredible that I can really make a difference in somebody’s life. I particularly enjoy the relationships I form and the trust that I build with my customers.
Mary, a visiting carer
Find out more about home care support in Durham
Whether it’s care for you or someone close to you, there can be a lot to consider. Emma and her team will help you to understand your options and the support her carers can provide for you and your family.
The team are in the heart of Durham, on Sunderland Road, and are always happy to walk you through the steps for arranging home care. Alternatively, you can give one of our friendly advisors a call, seven days a week.
Request a callback Email usAreas across Durham that we cover:
| Durham | Chester Le Street | Seaham |
| Peterlee | Spennymoor | Sunderland |
| Birtley | Lanchester | Bishop Auckland |
| County Durham | Langley Park | Whitton Gilbert |
| Sacriston | Framwelgate Moor | Nevilles Cross |
| Crossgate Moor | Bowburn | Shincliffe |
| Houghton Le Spring | Hetton Le Hole | Belmont |
| Gilesgate | West Rainton | Great Lumley |
| Waldridge | Herrington | Murton |
Visit our branch, open Mon-Fri
You can visit our Durham team on Sunderland Road, Durham on Monday to Friday, 8.30am to 5.30pm (excluding bank holidays).
Phone lines open 7 days a week
If you’d like to discuss your home care options and set-up a meeting with Michelle and her team, please get in touch with us on 01913791421. We’re here to take your call seven days a week:
