At Helping Hands, we’re confident that we’re leading the way when it comes to providing transformative, person-centred home care that truly makes a positive difference to people’s lives. We’ve got over 30 years’ experience in helping our customers to live more independently, confidently and comfortably in the homes that they love, where they’re able to spend more time doing the things they enjoy and seeing family and friends. One of the care services that we offer is respite care, which is a type of emergency care for people who need additional support at short notice.
There are occasions when you simply can’t anticipate needing extra care at home. It might be that you’ve been discharged from hospital earlier than you initially expected, or perhaps your regular carer has made themselves unavailable for a few weeks and hasn’t been able to arrange cover. Whatever your reason for needing support in a pinch, respite care from our brilliant Durham care team gives you the opportunity to have one of our expert carers providing you with bespoke one-to-one care in your home, normally within 24 hours of your initial phone call. We want to make sure you experience as little disruption as possible to your usual routine so that life can proceed as normal.
We appreciate that your care requirements will be completely unique to you and your condition, which is why we’ll always undertake an assessment of your needs as well as completely respecting your preferences. One of the great benefits of care at home is that you get control over your care plan – whether that’s choosing your bedtimes, requesting certain meals, setting your weekly hours, and so much more. Your respite support package will always be designed with you at the centre of every decision, meaning you won’t ever need to worry about being left isolated or unsupported.
We’re very proud of our wonderful Durham team – they truly are exceptional at what they do. All of our carers have been handpicked for their compassionate, dedicated approach to their roles, which we believe is absolutely essential for anyone working in home care. We also perform extensive background checks on all candidates before they join Helping Hands, as we want to be absolutely certain that they’ll be the type of person you’d be happy to have in your home.
Upon starting with us, every new carer is enrolled in our award-winning training programme, and will continue to receive regular refresher training so that they’re always up to date with the latest care industry standards and best practices. And, for your added peace of mind, all of our care services are fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you know we’re completely committed to only the very highest standards of care.
If you’d like to arrange respite care for yourself or a loved one in Durham, get in touch with our friendly customer support team today. They’re available to talk to seven days a week, and will always be happy to assist with any queries you may have. Alternatively, you can contact us via our website to arrange a callback at your convenience.