Durham respite support from Helping Hands
At Helping Hands, we’re confident that we’re leading the way when it comes to providing transformative, person-centred home care that truly makes a positive difference to people’s lives. We’ve got over 30 years’ experience in helping our customers to live more independently, confidently and comfortably in the homes that they love, where they’re able to spend more time doing the things they enjoy and seeing family and friends. One of the care services that we offer is respite care, which is a type of emergency care for people who need additional support at short notice.
Not sure what type of care you need? Request a brochure and read about our services in your own time.
Get a clear overview of costs and what affects pricing, so you can plan with confidence.
Discover why thousands of families trust us for personalised home care across England and Wales.
Supporting people living in Durham
Caitlin Evans
Branch Care Manager
As the Branch Care Manager, it is my responsibility to oversee daily operations, ensure compliance meets the standards expected and that we deliver high-quality, bespoke...
More about Caitlin Evans
Sarah Bankhead
Area Care Manager
I've worked in healthcare for 16 years, starting as a domiciliary carer in Durham and gaining expertise in clinical and end-of-life care. Joining Helping Hands...
More about Sarah Bankhead
Matt Bristow
Divisional Director
As the Divisional Director, it is my role to lead a hugely skilled care team operating in London, Essex and the South East, ensuring the...
More about Matt Bristow
When to choose respite care
There are occasions when you simply can’t anticipate needing extra care at home. It might be that you’ve been discharged from hospital earlier than you initially expected, or perhaps your regular carer has made themselves unavailable for a few weeks and hasn’t been able to arrange cover. Whatever your reason for needing support in a pinch, respite care from our brilliant home care in Durham team gives you the opportunity to have one of our expert carers providing you with bespoke one-to-one care in your home, normally within 24 hours of your initial phone call. We want to make sure you experience as little disruption as possible to your usual routine so that life can proceed as normal.

Respite care services tailored to you
We appreciate that your care requirements will be completely unique to you and your condition, which is why we’ll always undertake an assessment of your needs as well as completely respecting your preferences. One of the great benefits of care at home is that you get control over your care plan – whether that’s choosing your bedtimes, requesting certain meals, setting your weekly hours, and so much more. Your respite support package will always be designed with you at the centre of every decision, meaning you won’t ever need to worry about being left isolated or unsupported.

Qualified respite carers in Durham
We’re very proud of our wonderful Durham team – they truly are exceptional at what they do. All of our carers have been handpicked for their compassionate, dedicated approach to their roles, which we believe is absolutely essential for anyone working in home care. We also perform extensive background checks on all candidates before they join Helping Hands, as we want to be absolutely certain that they’ll be the type of person you’d be happy to have in your home.
Upon starting with us, every new carer is enrolled in our award-winning training programme, and will continue to receive regular refresher training so that they’re always up to date with the latest care industry standards and best practices. And, for your added peace of mind, all of our care services are fully regulated by the Care Quality Commission and Care Inspectorate Wales, so you know we’re completely committed to only the very highest standards of care. Discover live in care in Durham today.
If you’d like to arrange respite care for yourself or a loved one in Durham, get in touch with our friendly customer support team today. They’re available to talk to seven days a week, and will always be happy to assist with any queries you may have. Alternatively, you can contact us via our website to arrange a callback at your convenience.
Contact usNot sure what type of care you need? Request a brochure and read about our services in your own time.
Get a clear overview of costs and what affects pricing, so you can plan with confidence.
Discover why thousands of families trust us for personalised home care across England and Wales.
FAQs
Respite care provides short-term support at home, either planned in advance or arranged at short notice, when extra help is needed. It can cover recovery after a hospital stay or illness, or step in temporarily while your usual carer or family member takes a break.
It suits people in Durham who need temporary support after surgery or illness, families whose regular caregiver needs time to rest, and anyone who wants reassurance that a loved one is safe and supported while they take a short break.
Your carer can help with personal care, meal preparation, medication reminders, light household tasks, mobility support and companionship, all built around your usual routine rather than a fixed schedule.
The cost of respite care depends on the type and level of support needed. Durham visiting care starts from £32.40 per hour, while respite live-in care starts from £345 per week. We’ll always explain costs clearly before care begins.
Yes. Our Durham respite care is regulated and inspected by the Care Quality Commission (CQC), and every carer is trained, vetted and DBS-checked before they start.
Respite care can often be arranged quickly, including at short notice. Call our Durham team to discuss your situation and we’ll talk you through timings.
Branch information
Address
Opening times
| Monday | 8:00 AM - 7:00 PM |
| Tuesday | 8:00 AM - 7:00 PM |
| Wednesday | 8:00 AM - 7:00 PM |
| Thursday | 8:00 AM - 7:00 PM |
| Friday | 8:00 AM - 7:00 PM |
| Saturday | 9:00 AM - 5:30 PM |
| Sunday | 9:00 AM - 5:30 PM |
| Monday | 8:30 AM - 5:30 PM |
| Tuesday | 8:30 AM - 5:30 PM |
| Wednesday | 8:30 AM - 5:30 PM |
| Thursday | 8:30 AM - 5:30 PM |
| Friday | 8:30 AM - 5:30 PM |
| Saturday | Closed |
| Sunday | Closed |