Reviews for our Durham Branch
Michelle Webster and the team would love to hear your feedback, as it will help them to continue improving their services for all of their customers. We really appreciate your feedback and hope to hear from you soon.
Read our Reviews
Very happy with the excellent care that Helping Hands in Durham provides for my Aunt. This is given with kindness and compassion. I know I can trust them to not only alert me to problems but suggest workable solutions. This has been such a relief to know she is being cared for so well as I have not been visiting due to Covid-19. Myself and my family are very grateful
Very professional and kind service. Christine goes beyond her duty of care in ensuring mam is happy and content. Very caring and will help around the house ie, ironing, emptying the dishwasher etc. I would highly recommend Helping Hands
Looking out to go the extra mile with helping in the house
No job seems to small or trivial.
I have found Helping Hands a great comfort and support to both my mother-in-law and myself during recent months and especially since the Covid19 lockdown.
My mother in law has become increasingly unwell during this time and helping hands have adapted both the level of care and frequency of visits as soon as I have requested it. They have been very efficient in making these changes promptly whilst still maintaining the continuity of familiar carers for my mother in law. Everyone I have met within the company has been very kind and caring and has regularly kept me updated.
I would recommend Helping Hands to anyone that is wanting to keep their loved ones happy and well cared for in their own homes.
What can I say – fantastic. Thank you.
The entire team in Durham are outstanding, caring, innovative and responsive. I cannot recommend them highly enough.
We have had to increase my mothers care recently and due to the current situation were worried this would not be possible. Helping Hands are always so ready to help in any situation. They give you peace of mind and look to find a solution. They always treat the families and the person they care for with the uttermost respect. During this difficult time they are delivering an excellent service whilst having the worry of being exposed to the risk of infection themselves. Well done! What would we do without you.
We have been very satisfied with all our dealings with Helping Hands.
As we are looking for care for my mum l decided to phone helping hands for advice. Melony was extremely helpful put me at ease and told me about the the company.
Very very helpful and professional. Resolved query efficiently.
My mother’s care has increased over the last few months and without the loving care and attention she has received from Helping Hands, we as a family, would have been totally overwhelmed.
Elaine is very friendly, approachable, accommodating and informative
Spoke to Hannah. She was very helpful, friendly and efficient in answering all my questions
We have been using Helping Hands for a year now and cannot praise them enough. They always deliver a professional service, the carer’s are so thoughtful and caring towards my mother and treat her with respect. We are kept informed and the office do regular reviews. Using Helping Hands has given us piece of mind and means my Mother can remain in her own home.
I am very happy with all my associations with Helping Hands thus far.I would reserve a maximum score on any rating system for an unexpected outcome and am unlikely to give this rating on any questionnaire.Kathleen
I was very happy with the care service I was provided, carers & management were able to provide a high standard of help to get me through a difficult care period.
Informative, listening and responsive
Impressed by professionalism and understanding of situation
Well informed courteous service from Alex
Helping Hands are responsive to client’s needs and develop the care plan with the client at the heart of them. The staff are experienced and caring and also put the client at the centre of all activities. They develop therapeutic relationships with the client’s that enable them to work closely to improve that persons quality of life through the provision of care and support in all areas of a persons life.
I have found helping hands are efficient, kind, sensible and thorough. It gives me enormous peace of mind knowing they are there to help us.
Overall we get kind caring sensitive people who try hard to meet our needs. Occasional little issues occur but they are dealt with promptly and supportively.
My carers are fantastic.
Very efficient and helpful
Manager was friendly. Care arranged quickly. My clients needs was assessed
Even though the person who I needed to talk to wasn’t available I was told they would contact me and they did and they managed to accommodate my timescales for an initial assessment. I didn’t have to chase anyone up.
Very friendly and knowledgeable conversation. I felt that they were interested in what I had to say. Having called 6 other home care providers and had very mixed replies, this was a breath of fresh air & very reassuring. They were the only ones to follow up with an email too. Really impressed on first impressions!
A friendly considerate professional company
Courteous, sympathetic & helpful
All questions answered fully and felt confident Alex was well informed
Efficient, punctual service that covers the key support that I require.
Pleasant and polite person who was able to give me relevant info and make an appoinment quickly.
My mam was very happy and comfortable with the carer while I was on holiday so much so we intend having her again later this year.
Polite, well mannered and seemed to understand our needs for home care.
Staff were pleasant and helpful to our mother and treated her with respect
Very helpful and professional.
A lovely friendly relaxed person to speak to to arrange care. Understood what was needed straight away and arranged an assessment very quickly at a time I can do. Thank you.
The carers that go in for my father in law are very respectful and caring as it shoul be.
I loved the way Lynn came into my father in law’s house and interacted with him.a truly lovely lady
Very helpful and pleasant conversation
the lady I spoke to was brilliant. Helpful, professional, polite and cheerful. I wish I dealt with more people like her instead of the unint�rested people one usually gets. A big thank you
Fantastic lady Amanda was so informative pleasant!!
Amanda was very professional. She provided all the information we needed and had a lovely persona.
1st meeting, got to Know about my sister’s history, likes and needs, 1st carer coming next week so I’m hopeful