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Your nearest branch: Cardiff
Speak to our team today

Lines open at 8:30 AM today

Existing customer
01972 385758
Your nearest branch: Cardiff
Speak to our team today

Lines open at 8:30 AM today

Existing customer
01972 385758

Visiting care and home care in Wales

We know how much your home means to you, and North Wales is famous for its beautiful scenery and tight-knit community. Naturally, we know how much you'd want to continue living at home in North Wales, so Helping Hands are here for you to make that dream a reality.

We're monitored and regulated by the Care Quality Commission (CQC) and Care Inspectorate Wales (CIW), which means all services are inspected to ensure they're well-led, responsive and caring. So, you can rest assured knowing you’ll receive the very best care you truly deserve.

At Helping Hands, we believe there’s no better place to receive the care you need than home. We deliver care from as little as 30 minutes a week to up to multiple times a day with our visiting care. Or if you need full-time, around-the-clock support, our live-in care in North Wales is there for you at any time of the day or night. We're proud to tailor our care packages around your unique needs, so you can continue living in the home and community you love.

GET THE INFORMATION YOU NEED
Branch information

View your local branches details including location, opening times and services offered.

Understanding care costs

Get a clear overview of costs and what affects pricing, so you can plan with confidence.

Not sure what type of care you need? Request a brochure and read about our services in your own time.

Quality care supporting families in North Wales

Our carers provide a wide range of support across North Wales, from short-term help to ongoing visiting care and live-in care.

We've been caring for people for decades, helping them maintain their independence and continue to live well in the homes and communities they love.

Why families choose us

  • National care provider with 155+ branches
  • CQC regulated services
  • Thousands of 5-star reviews from families
  • Carefully selected carers with compassion and empathy
  • Flexible support tailored to individual needs
  • Home care services available in North Wales
    Live-in care

    Personalised one-to-one support from a fully qualified carer living with you in your home. Helping you to continue to live life on your terms.

    Two women smile as they walk arm-in-arm in a bright kitchen. One uses a crutch for support. Vegetables and kitchen items are visible on the worktop, and a tall chair is in the foreground.
    • Round the clock 24/7 care
    • Handpicked carers selected for their patience, kindness and empathy​
    • Peace of mind for families
    Learn about live-in care
    Hourly visiting care

    Visits from 30 minutes a week so you can continue to live well at home. Support tailored to your needs from personal care and light housekeeping to help getting out and about.

    A man in a purple uniform smiles whilst storing a bottle of milk in a kitchen cupboard; a shopping bag of food sits on the counter beside him.
    • Flexible care to suit your needs and routines
    • Support with managing conditions or medications
    • Companionship as well as care
    Learn about visiting care
    GET THE INFORMATION YOU NEED
    Branch information

    View your local branches details including location, opening times and services offered.

    Understanding care costs

    Get a clear overview of costs and what affects pricing, so you can plan with confidence.

    Not sure what type of care you need? Request a brochure and read about our services in your own time.

    Supporting people living in North Wales

    While we do not have a physical branch in North Wales, care in the area is coordinated by our Cardiff branch, working with carers who support people across the local community.

    Bethan Shankland
    Bethan Shankland

    Branch Care Manager

    Bethan is the Branch Care Manager at Cardiff.

    Claire Garside
    Claire Garside

    Area Care Manager

    Hello, I'm Claire, Area Manager in the South West. I am mainly responsible for ensuring that each of our carers has the support and training...

    More about Claire Garside
    Sophie Parker
    Sophie Parker

    Head of Operations

    My main roles and responsibilties as Area Care Manager are to oversee and improve the running of the branches within the South West. I am...

    More about Sophie Parker
    Adam Wilkins
    Adam Wilkins

    Divisional Director

    Hi, I'm Adam and as Divisional Director, I'm responsible for making sure that all the customers we help are looked after brilliantly. In order to...

    More about Adam Wilkins
    What families say about our care
    CIW Logo
    Fully regulated care supporting North Wales

    Care services supporting families in North Wales are delivered by our Cardiff branch, which is fully regulated by the CIW.

    Find out more
    A smiling carer in a purple uniform is holding hands with an older person outdoors, next to a pink potted plant, with greenery in the background.
    High-quality home care in North Wales

    With our expert care, we provide support to people who need it most in North Wales. We can help out around the house day-to-day with general housekeeping, nutritious meal preparation, running errands that may be too challenging for you nowadays, and much more. In addition to this, we're always hearing about how our carers and customers are forming strong bonds, so we know we can offer valued companionship that makes your life and home brighter. Whatever your needs, we will support you to help make your life a little easier in North Wales.

    An older woman with glasses smiles while sitting at a kitchen counter with carrots, tomatoes, and a yellow pepper. Another person in the foreground is slicing a cucumber. Sunlight filters through large windows.
    24/7 live-in care support

    Our personalised live-in care is here for you if you need 24/7, around-the-clock support. Whatever time of the day or night, your carer will be right there at home. Whether you need support with continence care, taking your medication at the right time, or helping you navigate the home if you're living with dementia. It's cost-effective to remain at home, and you'll never have to worry about relocating to a care home with a Helping Hands carer by your side.

    A woman wearing glasses and a light purple uniform smiles whilst washing dishes in a bright kitchen.
    Why Helping Hands is better than a care agency in North Wales

    Since 1989, we have been providing care as a private home care provider, with over 155 branches across England and Wales. We recruit our carers directly and don't go through any agencies. This means we're responsible for their training and career progression with us, and we're proud to have so many talented carers work with us. We also believe in continuity of care, which means you will see the same familiar faces, unlike a care agency. Furthermore, you won’t be faced with unexpected costs or referral fees; we will be upfront with you from the word go.

    Two women smiling and pointing at green ivy on a garden wall, one wearing glasses and a yellow jacket, the other with long curly hair in a white shirt, enjoying time together outdoors.
    Qualified carers providing a variety of care services in North Wales

    All our carers are fully trained before they set foot on your doorstep, with full DBS checks and adequate qualifications and experience. So, you can be confident knowing they will be equipped with the right skills to provide you with high-quality care, whatever you're going through. They also continue to develop their skills by completing refresher courses, and we're always ready to support them if they want to progress through the company.

    Supporting communities across North Wales

    Our carers provide home care in North Wales and nearby areas including these locations.

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    FAQs

    Home care in North Wales is professional support provided in your own home, helping you or a loved one stay safe, comfortable and independent without needing to move into residential care. It can be arranged as regular visiting care, occasional support, respite care, or full-time live-in care, depending on your needs.

    With Helping Hands, care is built around your routine, so support can include anything from help getting up in the morning to companionship, meal preparation, medication prompts, mobility support and personal care.

    Home care can include a wide range of practical, personal and emotional support. This may include help with washing, dressing, toileting, medication prompts, preparing meals, light housework, shopping, attending appointments, mobility support and companionship.

    Care can be flexible, from short visits during the week to several visits a day or live-in care. The right level of support will depend on your needs, routines and preferences.

    A carer can help with everyday tasks that have become difficult to manage alone. This might include getting in and out of bed, washing and dressing, preparing meals, moving safely around the home, taking medication, keeping the house tidy, going shopping, attending appointments or simply having someone there for companionship.

    The aim is to provide the right amount of support while helping you maintain independence, dignity and confidence at home.

    The cost of home care in North Wales depends on the type and amount of support you need. Helping Hands’ visiting care prices currently start from £32.40 per hour, with visits available from 30 minutes, and live-in care currently starts from £1,675 per week for one person. A call-out or travel charge may also apply.

    Because everyone’s needs are different, the best way to get an accurate price is to arrange a care assessment. This helps create a tailored care plan and a clear breakdown of costs before care begins.

    Home care can be cheaper than a care home, especially if you only need support for part of the day or a few times a week. Age UK says privately arranged home care can cost around £25 per hour, while residential care averages around £949 per week and nursing home care around £1,267 per week, although costs vary by area and needs.

    For people who need round-the-clock support, live-in care may be closer in cost to residential care, but it allows you to remain in your own home, keep familiar routines and receive one-to-one support.

    Yes. Helping Hands states that its service is regulated by the Care Quality Commission, or CQC, in England and the Care Inspectorate Wales, or CIW, in Wales. These regulators monitor care providers to make sure they meet required standards for safety, quality and care delivery.

    Individual branch ratings can vary, so it is always worth checking the relevant local branch profile when arranging care in North Wales.

    Home care in North Wales can often be arranged quickly, depending on your needs, location and carer availability. In many cases, care can begin within a few days, and urgent support may be possible sooner following an assessment.

    The first step is usually a conversation about your situation, followed by a care assessment and a personalised care plan. This helps make sure the right support is in place from the start.

    Speak to our care team

    If you're exploring care options in North Wales, our team can help you understand the support available and answer any questions you may have. Call our care team today.

    01972 385760
    Branch information
    Address

    Helping Hands Cardiff, 5A Beulah Road, Cardiff, CF14 6LT

    Show in maps North Wales Branch
    Opening times
    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 5:30 PM
    Sunday 9:00 AM - 5:30 PM
    Monday 8:30 AM - 5:30 PM
    Tuesday 8:30 AM - 5:30 PM
    Wednesday 8:30 AM - 5:30 PM
    Thursday 8:30 AM - 5:30 PM
    Friday 8:30 AM - 5:30 PM
    Saturday Closed
    Sunday Closed