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The Top Questions to Ask When Looking for Home Care in Norwich

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Posted on 12th March 2025.

Why it’s Important to Choose the Right Home Care

Making sure you choose the right home care can often come down to knowing which questions to ask when hiring a private caregiver. When you or a loved one reach a point in life where you require a bit of extra support to manage from day to day, you want to be sure your care provider is going to be able to provide for all your needs. One of the main benefits of home care is that it can allow you to live as independently as possible by giving you the freedom to continue enjoying your normal hobbies, routines and schedules. With this in mind, it’s only natural you’ll want to ensure this is something a prospective care provider is in a position to do, and that their approach to care is aligned to your values and personality. When approaching a care provider, having a list of questions can be beneficial in ascertaining whether they’ll be able to give you the type and level of support you require. Below, we’ve provided a set of questions to ask home care providers when you’re weighing up your support options.

Questions to Ask a Norwich Private Home Care Provider

How will you assess my needs?

This is one of the first questions to ask home care agencies when seeking care. You’ll need to ascertain when and where the assessment will take place, and whether there will be a fee involved.

 

What are the costs included?

Your budget will determine both the quality of care you receive and the number of hours you get each week. Remember that your care needs may evolve over time.

What’s the duration of care?

If you think you might only need care for a few weeks, you may wish to raise this to ensure this is something the care provider caters for. Similarly, if you anticipate needing care for several months or years, raise this with the provider.

Are services available 24/7?

The services on offer will vary from provider to provider, so if you anticipate needing overnight care then it’s always worth checking whether this will be an option.

 

Will updates be shared with my family members?

If you’d like to keep family members in the loop with your care provision, you’ll need to communicate this with your care provider to ensure there’s a process in place to achieve this.

How are carers assigned?

This is one of the most important questions to ask a caregiver agency, as you want to be certain you’ll be matched with carers who share your personality, likes and interests.

Discover Professional Home Care in Norwich with Helping Hands

If you’d like to learn more about home care in Norwich, we’d love to hear from you. We offer both visiting care and live in care in Norwich, and each service is fully adapted to your needs. You can call our friendly team seven days a week for a chat, and they’ll always be happy to assist with any queries you might have and schedule a home visit from your local care manager. Or, if you’d prefer, you can send us a message via our website to request a callback at a time that suits you.

Jonathan Wilson
About Jonathan Jonathan joined Helping Hands in May 2021 in the middle of the Covid pandemic and has been part of the content team ever since, specialising in creating a great experience for visitors to our website. On weekends, you can find him at the nearest golf course or watching rugby.