We're here to help - find out how we are supporting you during the coronavirus pandemic
Click here for COVID-19 information

Looking for care?

Open Mon - Fri: 8am - 7pm
and Sat & Sun: 9am - 6pm

Call us
03300376958 Existing customers

Our Experts are here to help, give us a
call. Our team is available from:
Mon - Fri: 8am - 7pm Sat & Sun: 9am - 5:30pm


Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 52 reviews


Areas across Norwich that we cover: Colney, Coltishall, Cringleford, Crostwick, East Dereham, Felthorpe, Little Melton, Little Plumstead, Norwich, Taveryham, Wymondham.

This branch covers where you need care:

Call us

To learn more about how we can help call


Branch address

107 Dereham Road, Norwich, Norfolk, NR2 4HT

Visiting home care and live-in care in Norwich

Norwich is a compact city that is perfect for all of your needs. With heritage sites to explore, high street and independent shops to browse, and an array of events to visit – you’ll never fail to be amazed by its hidden gems and its culture. For those in need for extra support at home, Norwich also houses its very own local branch of Helping Hands carers.

Carly’s team offer bespoke and compassionate care in Colney, Colishall, Cringleford, Crostwick, East Dereham, Felthorpe, Little Melton, Little Plumstead, Norwich, Taveryham, Wymondham and the surrounding areas.

Supporting people from the age of 18 all the way up to 100 and beyond, we’ll get to know you, your routines and your care needs to ensure you get everything you need from your care.

Meet the team

Carly Palmer

Meet Carly Palmer, our Branch Manager, Norwich

“Hello. I’m Carly, the Branch Manager for Norwich, where I’m responsible for the day-to-day running of the branch alongside ensuring that we deliver the best level of care possible.

“I’ve lived in the area for a couple of years now, and I’ve met so many lovely people – it’s a great community to be a part of.

“I started off as a carer which I loved; I found it really rewarding and it helped me grow into my position as Care Coordinator and then Branch Manager. Helping Hands have really helped me develop as a person – they’re great.”

Louise Bradley

Louise Bradley

Regional Care Director, East

Read More
Vicki Sprake

Vicki Sprake

Area Care Manager, East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting home care to fit around your schedule

Choosing the right care for you or a loved one can be a dauting task, but Carly’s team are here to listen to any of your worries and provide you with complete peace of mind that you’re in the best hands. We’ve been providing care to thousands of families for the past 30 years, so we know what it takes to deliver high quality care to anyone in need.

From a 30-minute call once a week all the way up to several daily calls, we’ll make sure you get the right amount of home care delivered in the way that you want it. So, if you need an extra pair of hands to help you with your shopping or require regular support with your personal care throughout the day, we’ll be there every step of the way.

Experienced in supporting those with cerebral palsy, dementia, motor neurone disease, cancer, mental health conditions and many more, we can ensure your safety, care needs and most of all, your independence, will all be taken care of by the team in Norwich.

One-to-one support with live-in care

If you require more intensive or regular support, live-in care may be a more suitable option for you. Chosen by you, a live-in carer will come to live with you in your home to make sure you have everything you need, so you can rest assured that you’re being taken care of fully.

Trained in our Centre of Excellence in Warwickshire, every single Helping Hands live-in carer goes through a rigorous programme to ensure they’re equipped to deal with any number of care needs and scenarios. So, whether you have a neurological or spinal injury and need specific care or if you’re living as a couple and need someone there to support both of you, we’ll find the right carer for you.

Emotional wellbeing is just as important as being physically healthy, and that’s exactly what our live-in carers aim to achieve when supporting you. They’re there not just to support you with the practicalities, but to be a source of companionship too. If you fancy going for a mooch around Norwich Cathedral, having a wander down the quirky Norwich Lanes or even watching the Canaries at Carrow Road, your live-in carer will be happy to join you.

Industry-leading dementia home care

As part of the Dementia Alliance, we’re committed to ensuring that anyone that is living with dementia can stay in their own homes with the right care for their specific symptoms. Having dementia shouldn’t mean that the person is ‘forgotten about’, and as dementia specialists we’re determined to make sure that this happens to no one with the condition.

We understand how difficult it can be for everyone involved when a dementia diagnosis is given and we’re here to alleviate any worries and concerns for all of you. Whether you’re living in the early or latter stages of any one of the many different types of dementia, we’ll work with all of you to ensure the very best package of care is put in place.

Domiciliary care that fits in with your routine

Also known as visiting care, domiciliary care is a great way to ensure you’re supported but without having to give up your independence. We’ll come to you and make sure you receive the very best care without the need of having to up sticks and move into residential care.

With the support of our clinical nurse team, we can also assist with more complex conditions such as tracheostomy care, PEG feeding and stoma and catheter management. Being flexible in what we can offer means that you’ll never be left without an option, providing peace of mind for both you and your family.

Elderly care to support your independence

Getting older doesn’t mean you should lose your freedom or feel like you can no longer live how you want to. With elderly care from Carly’s team, we’ll find out what really makes you tick and put everything in place to enable you to live as independently as possible.

Loneliness is something that is often talked about, but something that greatly affects the over 65s. We believe that this is something that should be discussed more openly, and if you’re feeling lonely after a loved one has passed away or you feel cut off from your social circle due to mobility issues, we want to help. Home care isn’t just to help with physical requirements; if it’s just a friendly face that you see once a day and occasionally pop to the local shops with, then that’s something that Carly and her team can definitely help with.

Friendly, expert carers in Norwich

Our carers are chosen primarily for their passion, kindness and helpfulness – something that can’t be taught, but is just naturally within. This is why, 30 years after our inception, we’re leaders in the home care industry – because of our amazing carers.

We also ensure that every single one of our carers go through full background checks, including the Disclosure Barring Service (DBS), accompanied by several character references. As well as our rigorous recruitment process, each carer is trained in manual handling, dementia care, first aid, safeguarding and health & safety, with regular refresher courses insisted upon.

Not only are we one of the founding members of the United Kingdom Home Care Association (UKHCA), we are also fully regulated by the Care Quality Commission (CQC), who ensure all of our teams are delivering safe, effective and responsive care to our customers.

If you'd like to discuss your care in more detail, you can contact us in several ways

Call us on 01603294159 Talk to us on live chat Request a call back


We are actively collecting and monitoring our reviews and feedback for Norwich to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 52 reviews


taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.3 out of 5

from 7 reviews

Our Norwich branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

All of our carers are expertly-trained and DBS checked

What's happening in our Norwich branch

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons

This message is only visible to admins:
Unable to display Facebook posts

Error: (#803) Some of the aliases you requested do not exist: HelpingHandsHomeCareNorwich
Type: OAuthException
Code: 803
Click here to Troubleshoot.

Book a home visit

Discuss your care options

Select your preferred appointment date

*Limited evening & weekend availability

Please provide your name and contact info so we can get in touch to confirm the full details.

By sending this message, you are opting to receive information about our home care services and for us to contact you directly.

You can unsubscribe from this at any time. See our full privacy promise.

Branch details

Opening hours and address details

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 9:00 AM - 6:00 PM

Branch address

107 Dereham Road, Norwich, Norfolk, NR2 4HT Show on Map