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Locally managed service

Norwich

Little and often, companionship to nursing. With branches nationwide.

4.9 out of 5 stars from 52 reviews

Norwich

Norwich’s Helping Hands branch houses the region’s leading home care team. Consisting of care specialists ranging from visiting carers to full-time companions, every staff member has been handpicked for their altruistic enthusiasm and dedication to enhancing their skills. By undertaking rigorous training and monitoring via the Care Quality Commission, rest assured, our team is well-equipped to care for even the most vulnerable of people. 

The team offer bespoke and compassionate care in Colney, Coltishall, Cringleford, Crostwick, East Dereham, Felthorpe, Taverham, Wymondham and the surrounding areas.

This branch covers where you need care:

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To learn more about how we can help call

01603294159 *If you are an existing customer, please use the branch phone number

Branch address

107 Dereham Road, Norwich, Norfolk, NR2 4HT (see on maps)

Visiting home care and live-in care in Norwich

Norwich is a compact city that is perfect for all of your needs. With heritage sites to explore, high street and independent shops to browse, and an array of events to visit – you’ll never fail to be amazed by its hidden gems and its culture. For those in need for extra support at home, Norwich also houses its very own local branch of Helping Hands carers.

Supporting people from the age of 18 all the way up to 100 and beyond, we’ll get to know you, your routines and your care needs to ensure you get everything you require from your care. For minor afflictions and a little assistance in keeping up with your schedule, we can provide a friendly visiting carer to offer all the help you need. For those with complex or deteriorating circumstances, we can supply you with specialist care around-the-clock from a live-in carer dedicated to ameliorating your quality of life.

Meet the team

Vicki Sprake

Meet Vicki Sprake, our Area Care Manager, East

"My role is to manage and support a number of branches in the East region and oversee the service that we provide. As a people person, I love working with our staff and customers and am really proud of the positive difference we make to people's lives.

"I enjoy visiting my branches and the variety that my job gives me every day. Our carers are amazing and really have a passion for delivering exceptional care.

"I grew up in Lincolnshire and now live in Nottingham. In my spare time I love to travel and visit all the places on my bucket list."

Louise Bradley

Louise Bradley

Regional Care Director, East

Read More

Quality care provided in your own home

For over 30 years, we've been supporting people with care, nurse-supported care and companionship across England and Wales. As industry-leaders in home care, we know what it takes to provide the right level of care so that you can retain your independence in the comfort of your beloved home.

Over 100 branches across the UK means we're local to you

We are not an agency - we employ every carer directly

Get to know your carer before care starts

Family-run and experts in home care since 1989

Fully flexible care packages as your needs change

We offer two main types of home care:

Hourly visiting home care

Flexible care provided in your own home with a fully qualified carer. Visits start from as little as 30 minutes up to several hourly or overnight calls troughout the week.

  • From 30 minutes a week depending on your needs
  • In your own home
  • All levels of care covered
  • Flexible care plan based on customer's needs
Find out more

Live-in home care

One-to-one support from a fully qualified care that lives with you. Full-time support so you can stay at home where you feel most comfortable.

  • Round-the-clock (24/7)
  • In your own home
  • Personalised care plan
  • Carer to match your needs, personality and interests
Find out more

Find out about the different types of care we provide in your area

Home Care Dementia Care Domiciliary Care Elderly Care Respite Care

Other services we provide at this branch

Visiting home care to fit around your schedule

Choosing the right care for you or a loved one can be a dauting task, but the Norwich team are here to listen to any of your worries and provide you with complete peace of mind that you’re in the best hands. We’ve been providing care to thousands of families for the past 30 years, so we know what it takes to deliver high quality care to anyone in need.

From a 30-minute call once a week all the way up to several daily calls, we’ll make sure you get the right amount of home care delivered in the way that you want it. So, if you need an extra pair of hands to help you with your shopping or require regular support with your personal care throughout the day, we’ll be there every step of the way.

Experienced in supporting those with cerebral palsy, dementia, motor neurone disease, cancer, mental health conditions and many more, we can ensure your safety, care needs and most of all, your independence, will all be taken care of by the team in Norwich.

One-to-one support with live-in care

If you require more intensive or regular support, live-in care may be a more suitable option for you. Chosen by you, a live-in carer will come to live with you in your home to make sure you have everything you need, so you can rest assured that you’re being taken care of fully.

Trained in our Centre of Excellence in Warwickshire, every single Helping Hands live-in carer goes through a rigorous programme to ensure they’re equipped to deal with any number of care needs and scenarios. So, whether you have a neurological or spinal injury and need specific care or if you’re living as a couple and need someone there to support both of you, we’ll find the right carer for you.

Emotional wellbeing is just as important as being physically healthy, and that’s exactly what our live-in carers aim to achieve when supporting you. They’re there not just to support you with the practicalities, but to be a source of companionship too. If you fancy going for a mooch around Norwich Cathedral, having a wander down the quirky Norwich Lanes or even watching the Canaries at Carrow Road, your live-in carer will be happy to join you.

Domiciliary care that fits in with your routine

Also known as visiting care, domiciliary care is a great way to ensure you’re supported but without having to give up your independence. We’ll come to you and make sure you receive the very best care without the need of having to up sticks and move into residential care.

With the support of our clinical nurse team, we can also assist with more complex conditions such as tracheostomy care, PEG feeding and stoma and catheter management. Being flexible in what we can offer means that you’ll never be left without an option, providing peace of mind for both you and your family.

Industry-leading dementia home care

As part of the Dementia Alliance, we’re committed to ensuring that anyone that is living with dementia can stay in their own homes with the right care for their specific symptoms. Having dementia shouldn’t mean that the person is ‘forgotten about’, and as dementia specialists we’re determined to make sure that this happens to no one with the condition.

We understand how difficult it can be for everyone involved when a dementia diagnosis is given and we’re here to alleviate any worries and concerns for all of you. Whether you’re living in the early or latter stages of any one of the many different types of dementia, we’ll work with all of you to ensure the very best package of care is put in place.

Find out more about dementia care in Norwich here.

Elderly care to support your independence

Getting older doesn’t mean you should lose your freedom or feel like you can no longer live how you want to. With elderly care from the Norwich team, we’ll find out what really makes you tick and put everything in place to enable you to live as independently as possible.

Loneliness is something that is often talked about, but something that greatly affects the over 65s. We believe that this is something that should be discussed more openly, and if you’re feeling lonely after a loved one has passed away or you feel cut off from your social circle due to mobility issues, we want to help. Home care isn’t just to help with physical requirements; if it’s just a friendly face that you see once a day and occasionally pop to the local shops with, then that’s something that the team can definitely help with.

Respite care for when you need a break

Has your regular caregiver had to tend to a family emergency? Have you just been discharged from hospital after an accident and need extra support at home? Worry not – the team are on hand to step in and deliver quality care when and where you need it.

Caring for someone is a wonderful job, but it can often be draining if you do it full-time for a loved one; even more so if you’re juggling work and family commitments too. That’s where respite care comes in. Even if it’s just for a few days, we can usually get care in place within as little as 24 hours’ notice. We’ll work with both of you to ensure everything is taken care of – including how you take your tea and what time you like to get up in the morning.

Friendly, expert carers in Norwich

Our carers are chosen primarily for their passion, kindness and helpfulness – something that can’t be taught, but is just naturally within. This is why, 30 years after our inception, we’re leaders in the home care industry – because of our amazing carers.

We also ensure that every single one of our carers go through full background checks, including the Disclosure Barring Service (DBS), accompanied by several character references. As well as our rigorous recruitment process, each carer is trained in manual handling, dementia care, first aid, safeguarding and health & safety, with regular refresher courses insisted upon.

Not only are we one of the founding members of the United Kingdom Home Care Association (UKHCA), we are also fully regulated by the Care Quality Commission (CQC), who ensure all of our teams are delivering safe, effective and responsive care to our customers.

Find out more about care in Norwich

If you’d like to chat through your options, please feel free to call us. Our phone lines are open seven days a week.

You can also meet the team in person at the Norwich branch on Dereham Road, which is open Monday to Friday from 8:30am to 5:30pm. Alternatively, we can come to you! Feel free to choose a time and a place and we’ll be there – even if that’s in your own kitchen.

Call us on 01603294159 Talk to us on live chat Request a call back

Reviews

We are actively collecting and monitoring our reviews and feedback for Norwich to ensure our customers receive the best possible live in and home care service.

4.9 out of 5 stars, from 52 reviews

Outstanding88%
Excellent12%
Good0%
Satisfactory0%
Poor0%

taken from NHS Choices

“Care twice a day for my parents.”

26 September 2019

taken from Google My Business

4.3 out of 5

from 7 reviews

Our credentials

Our Norwich branch is fully regulated and accredited by the CQC and CIW.

Every one of our carers is a dementia specialist

We are founding members of the UKHCA

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    Branch details

    Opening hours and address details

    Monday 8:00 AM - 7:00 PM
    Tuesday 8:00 AM - 7:00 PM
    Wednesday 8:00 AM - 7:00 PM
    Thursday 8:00 AM - 7:00 PM
    Friday 8:00 AM - 7:00 PM
    Saturday 9:00 AM - 6:00 PM
    Sunday 9:00 AM - 6:00 PM

    Branch address

    107 Dereham Road, Norwich, Norfolk, NR2 4HT Show on Map

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